Have questions? We’ve got answers.

Accessing your Marine Credit Card account is done through the Elan website. Login to view your balance, account information, and pay your bill.

Online Banking password must incorporate the following characteristics:

1. Contain 9-20 characters
2. Include letters, numbers and a special character.
   The following special characters are NOT allowed
   •  @ (at)
   •  ~ (tilde)
   •  : (colon)
   •  . (period)
3. Passwords cannot contain more than four of the same character.
4. Each new password must NOT be the same as the previous three passwords.

If you have any questions regarding Online Banking password requirements or need assistance setting up your password, please contact a Marine Credit Union representative

There are multiple ways to reorder checks.

1. Online Banking
   1. Log into the full site for Online Banking
   2. Select Order Checks on the task bar
   3. Select the Checking account (if you have more than one) click Submit
   4. Select your check style
   a. Choosing a personalized style may incur and additional charge
   b. Any additional products (check registers, checkbook covers, etc) are an additional charge
   5. Complete your order

Check Reorder Form
1. Your check reorder form can be mailed or taken to your local branch

By Phone
1. Contact us with your account information and we can reorder your checks over the phone.

Please be aware there is a shipping charge on all check orders.

If you forgot your Online Banking password you can reset it online here. Please note that you must have access to the e-mail that was used when setting up your Online Banking account. If you do not have access to the e-mail account, please contact a local Member Service Representative for assistance.

You can sign-up to begin accessing your accounts online quickly and easily. Simply visit our Online Banking page and follow the instructions for sign-up.

Please note that in order to sign-up for Online Banking you must have an e-mail address on file with Marine. If you did not provide one at account opening or are not sure if an e-mail address is on file, please contact a local Member Service Representative.

To access the new Audio Banking system as a first-time user you will need your Marine Credit Union account number (minus any proceeding zeros) and your social security number. Call 800.444.5717 and enter your account number and follow the prompts.
As part of the set up, you will be instructed to create a PIN. The PIN must follow these guidelines:

1. Be between 6-12 numbers
2. Cannot begin with a zero
3. Cannot repeat the same digit more than 3 times

If you have any issues setting up this service, please contact a Marine Credit Union Representative for assistance.

There are variety of ways to change your contact information.

Online Banking

1. Log into the full site
2. Select the Services tab
3. Select Change Contact Information
   1. Enter the information that needs updated
   2. Click Submit

Mobile Banking
You can change your address and phone number through Mobile Banking

1. Log into the mobile app
2. Touch the menu at the top left corner of the screen
3. Select Card Controls
4. Select your debit card by touching the image of the card
5. Select the edit (Pencil Icon) for your Billing Address
6. Update the information
7. Click Save

By Phone
Just give us a call at 800-923-2780 and we can assist you.

By Mail
You can also mail a request to update your address.

Please include:

1. Your complete new address
2. Your signature

Mail to:
Marine Credit Union
PO Box 309
Onalaska, WI 54650

Direct deposits and electronic payments allow for convenient access to your funds and faster payments. Please ensure you include both the routing number and full MICR number when providing your account information to employers and merchants to avoid processing delays. Please note that each checking, savings, and loan has a unique MICR number, and your membership number should be used for electronic transactions.

You can locate the routing number and full MICR number information within Online Banking under Services or contact us at 1.800.923.7280.