Marriott Vacation Club Phone Numbers and Emails

Toll-Free Number:

  • (800) 307-7312
Send Message

Customer Service:

  • (800) 845-4226
    For Owners

General Info:

  • (800) 860-9384

Headquarters:

  • (407) 206-6000
    Marriott Vacations Worldwide Corporation

Legal:

  • +656 877 6181
    Privacy Inquiries

Sales/ Reservations:

  • (800) 845-5279
    Rentals
  • (800) 459-8615
    Reservations

Marriott Vacation Club Emails:

Customer Service
App Support, Community Relations, Customer Advocacy, For Owners
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Opt-out of Marketing Emails, PR Inquiries
Is this your business?
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Contact Information

Marriott Vacation Club Website:

Marriott Vacation Club Help Center:

Corporate Office Address:

Marriott Vacations Worldwide Corporation
9002 San Marco Court
Orlando, Florida 32819
United States

Other Info (opening hours):

Owner Services Hours (EST):

Monday - Friday: 9:00am - 8:00pm


Central Sales Distribution Hours (EST):

Monday - Thursday: 10:00am - 6:00pm

Friday: 9:30am - 3:30pm

Saturday: 10:00am - 2:00pm


Rentals Department Hours (EST):

Monday - Sunday: 9:00am - 10:00pm


Mailing Address:

MVCI Asia Pacific Pte. Ltd.

Attn.: Data Protection Officer Bjerken, A

8 Temasek Blvd.

#09-01/02 Suntec Tower 3

Singapore 038988

More contact details

Marriott Vacation Club Customer Service Reviews

1.5 / 5
Poor
william r Hdx
Debt was not cancel. win i ask
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Would not cancel my debt . In jan 2024 i told them to cancel. I call them several times ,me the run-around with different people

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Jim A Krv
0 response
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

0 responses to date.
Marriott Vacation Club usually responds to messages.
I do not know why the are ignoring me?

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Guest-5400162
Pay yourself instead of maintenance fees and cost of timeshare

Youre paying for the salaries and lifestyles of Marriotts employees the salespersons are professional tricksters. Customer service is poor but employee satisfaction is rated higher(google it). A salesperson (male) recently tried to intimidate me by probing me for information on my experience with Hilton Grand Vacation the conversation was escalated and the meeting was over for me.

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How Good is Marriott Vacation Club's Customer Service?

Sahil Sln
Sahil Sln
Feels Disappointed | Jan 09, 2024

There is no customer service

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David W Ikh
David W Ikh
Feels Disappointed | Nov 26, 2023

No one ever called back or even came back to the chat after we waited for hours then days. Still no contact after several messages were left.

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Zanetta Itj
Zanetta Itj
Feels Satisfied | Jun 23, 2023

I called owner service’s twice and left my callback number because the recording said there was over an hour wait both times. I never received a callback and we are checking in to Newport Coast on July 15 ad I have a necessary request so need to speak with someone in owner services.

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Octavia Xie
Octavia Xie
Feels Disappointed | Jan 13, 2023

I tried to contact someone, both online and on the phone to no avail for over 4 constant hours to pay my my maintenance fees to no avail. The recording for the phone said call wait was over an hour, call later and hung up. I finally was able to pay online, but amount paid was wrong, you evidently charged me double for timberlodge resort (which I had already paid a couple days earlier). Could not get through to anyone, the hit extension for loans and was helped by a person who said he would help me and he did. Thank God after a very frustrating day.

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Baruch Ocb
Baruch Ocb
Feels Disappointed | Nov 29, 2022

It was great after about 4hours when l finally got To talk to someone

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Abria Cmy
Abria Cmy
Feels Satisfied | Oct 26, 2022

Took care of everything I needed two stays, 2 islands in Hawaii.
Also I had moved and couldn’t find my customer number and after providing my requested information everything was taken care of. Your staff was very nice, efficient and you are lucky to have her.

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Summary of Marriott Vacation Club Customer Service Calls

693 TOTAL
CALLS
04:37 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Marriott Vacation Club?

Request for Information Question:

  • “Owner question”
  • “Confirming”
  • “Points question”

Payments and Charges Question:

  • “Pay my billm”
  • “What payments have you received for my two timeshare?”
  • “Pay maintenance bill”

Account Question:

  • “Can not log in”
  • “Login ID password and customer ID”
  • “Trouble logging in”

Return/ Replace Question:

  • “Exchange paperwork”
  • “Need to change a reservation”
  • “Change reservation”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel reservation”
  • “Cancellation”

Product/ Service Question:

  • “Make a reservation”
  • “To book a hotel and use points”
  • “Interest paid on loan”

Website/ Application Question:

  • “Application”
  • “Website”
  • “Web site logbin”

Shipping and Delivery Question:

  • “Didn't get my pre arrival letter fir my upcoming stay”
  • “For booking promotional package i signed up for”
  • “Encore package”

Staff Question:

  • “Service complaint”
  • “Talk to owner services”
  • “Want To talk to customer service representative”

Cards Question:

  • “Credit card dispute”
  • “Unable to make credit card payment on Marriott site”

Employment Question:

  • “Would like to apply for a job as reservation or a call center representative.”
  • Employment

Other Question:

  • “Do not know know what I can do with vacation points”
  • “Vacation information”
  • “Upcoming reservation ocean point”

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