MyInfo FAQ (Frequently Asked Questions) - MyInfo - Meijer
MyInfo FAQ (Frequently Asked Questions) - MyInfo - Meijer
MyInfo FAQ (Frequently Asked Questions) - MyInfo - Meijer
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<strong>MyInfo</strong> <strong>FAQ</strong> (<strong>Frequently</strong> <strong>Asked</strong> <strong>Questions</strong>)<br />
Q. How do I get to <strong>MyInfo</strong> from home?<br />
Q. When can I access <strong>MyInfo</strong>?<br />
Q. Is my information safe on the Internet?<br />
Q. When logging into <strong>MyInfo</strong>, it says “Your Emplid and Password are Invalid”. What<br />
should I do?<br />
Q. I forgot my PIN, what should I do?<br />
Q. My account is locked. What should I do?<br />
Q. Who should I contact if I have a question about my benefits or pay?<br />
Q. How do I change my address, phone number, or emergency contact?<br />
Q. I receive a message that there are secure and nonsecure items on this page. What<br />
does that mean?<br />
Q. Nothing happens when I click the Print Current Week's Paystub link. Why?<br />
Q. How do I know if the problem I'm having is because of my PC or a problem with<br />
<strong>Meijer</strong> technology?<br />
Q. Where do I find information about my Voluntary Life Insurance coverage?<br />
________________________________________<br />
Q. How do I get to <strong>MyInfo</strong> from home?<br />
Enter https://myinfo.meijer.com in your Internet browser. Be sure to include the “s” in<br />
“https”.<br />
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Q. When can I access <strong>MyInfo</strong>?<br />
<strong>MyInfo</strong> is not available during the following times:<br />
Saturday 11:15 p.m. EST - Sunday 4:00 a.m. EST<br />
Payroll Link in <strong>MyInfo</strong> is not available during the following additional times:<br />
Monday 4:00 p.m. EST - 11:00 p.m. EST<br />
Tuesday 11:00 a.m. EST - Wednesday 6:00 a.m. EST<br />
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Y:/hrms/mccarthm/hr portal/myinfo/<strong>FAQ</strong>.doc
Q. Is my information safe on the internet?<br />
Yes! myinfo.meijer.com is a secure web site. We use industry standard methods of<br />
encrypting the data we send to your browser.<br />
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Q. When logging into <strong>MyInfo</strong>, it says “Your Emplid and Password are Invalid”.<br />
What should I do?<br />
Make sure you are using the correct Emplid and Password. Emplid can be looked up<br />
from the <strong>Meijer</strong> One Stop page under the Hot Link Emplid Lookup. If the Emplid is<br />
correct, you will need to get a new password:<br />
Stores – See your Retail Administrative Assistant in person.<br />
Offices/DFs – Contact the Support Center at (616)-791-2727.<br />
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Q. I forgot my PIN, what should I do?<br />
Stores - See your Retail Administrative Assistant in person to have your PIN reset.<br />
Offices/DFs - Contact the Support Center at (616)-791-2727.<br />
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Q. My account is locked. What should I do?<br />
Stores - See your Retail Administrative Assistant in person to have your Password or PIN<br />
reset.<br />
Offices/DFs – Contact the Support Center at (616)-791-2727 to have your Password or<br />
PIN reset.<br />
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Q. Who should I contact if I have a question about my benefits or pay?<br />
Please refer to the Contacts page for this information.<br />
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Y:/hrms/mccarthm/hr portal/myinfo/<strong>FAQ</strong>.doc
Q. How do I change my address, phone number, or emergency contact?<br />
You can update your address and phone on the <strong>MyInfo</strong> Personal Data page and<br />
emergency contact can be updated on the Emergency Contact page. Both can be<br />
accessed from the Human Resources Menu.<br />
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Q. I receive a message that there are secure and nonsecure items on this<br />
page. What does that mean?<br />
We have found this error occurs when using the Internet Explorer 5.5 browser. Don't<br />
worry, your data is still secure. Microsoft has released a fix for their browser as part of a<br />
Service Pack to resolve this issue. You may wish to consider upgrading your browser to<br />
a newer release.<br />
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Q. Nothing happens when I click the Print Current Week's Paystub link. Why?<br />
This link opens a new browser window to display paystub information. Some browsers<br />
block new windows, often called “pop-up windows”, from opening. Please consult your<br />
browser documentation on how to enable pop-up windows for this site.<br />
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Q. How do I know if the problem I'm having is because of my PC or a problem<br />
with <strong>Meijer</strong> technology?<br />
Please send an e-mail message describing the problem to ITS Support<br />
Center@meijer.com.<br />
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Q. Where do I find information about my Voluntary Life Insurance coverage?<br />
Contact the <strong>Meijer</strong> Rewards Service Center at 1-866-681-6116 between 8:30 a.m. and<br />
6:30 p.m. Eastern Standard Time or online at http://resources.hewitt.com/meijer/.<br />
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Y:/hrms/mccarthm/hr portal/myinfo/<strong>FAQ</strong>.doc
Y:/hrms/mccarthm/hr portal/myinfo/<strong>FAQ</strong>.doc
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