Let me know if you have any additional questions.

Joe LaRocque
Child Nutrition Program
of Southern California

---------------------------------------------------------------------------------------------------------

(Infant components don't save correctly or different component for children in same age group)

Because both children are in the same age range the software automatically populates the meal component spaces with the same data. But, if after you check the boxes for all infants in attendance, you select the first child (click on his/her name) and fill in his meal components, then select the second child and make the necessary changes, then click the save button, the data will be saved correctly.

If, before you click save, you click on the first child's name the changes made will also show on it's meal components.

Joe LaRocque
Child Nutrition Program
of Southern California

---------------------------------------------------------------------------------------------------------

(Forms not printing, something wrong with Adobe Reader)

Which version of Minute Menu are you using, WebKids (the browser based version) or Minute Menu Kids (the downloaded version). With WebKids, when the window opens that has the Enrollment Report in it, there are two "Print" buttons, one on the lower right and one on the upper left. The lower right button sometimes works and sometimes doesn't. But the upper left aways does.

Sometimes it could be that Adobe Reader is causing the error. In that case you should make sure you save what ever you are working on and restart the computer. Then go back and try it again.

If this doesn't fix it you can send me the child's name and I can send you the Child Enrollment as a PDF file.

Let me know if you need any further assistance.

Joe LaRocque
Child Nutrition Program
of Southern California

---------------------------------------------------------------------------------------------------------

(Can I use a diffent browser then Internet Explorer?)

Minute Menu's WebKids application only works with Microsoft's Internet Explorer. You can download their stand alone program, Minute Menu Kids (or Minute Menu Pro).

You can find the download on Minute Menu's website linked below.

http://www.minutemenukids.com/welcome/

Let me know if you have any additional questions.

Joe LaRocque
Child Nutrition Program
of Southern California

---------------------------------------------------------------------------------------------------------

(Minute Menu isn't working, I need help?)

I'm sorry Minute Menu is giving you problems. Let's see what I can do to help.

I just logged into your account an all seems to be fine. I would recommend restarting your computer then try to log in.

If the problem persists I need to know which version of Minute Menu you are using, Minute Menu Kids (the downloaded version, it has a red house on the right top corner) or WebKids (the browser based version, it has a child running away from a tree in the right top corner).

If you are using Minute Menu Kids there are a couple things you can try.

First, Check for Updates. This can be done by clicking on File on the drop down menu tool bar and selecting Check for Updates. Minute Menu updates the Minute Menu Kids software often but has no way to inform the providers, so you should check for updates once a month.

Second, and maybe more simply, you can try logging and and using Webkids. To do this open your Microsoft Internet Explorer browser and go to www.minutemenu.com and click on the green Login button on the top right of the screen to login. Because both Minute Menu Kids and WebKids "talk" to the same server in Texas you can use either at anytime. Also, because all your claim information is stored on the server and not on your computer you can login on any Windows PC connected to the internet to record your claim data.

Now if it is WebKids that is giving you problems most likely it's because a conflict within your computer. You can try to download Minute Menu Kids to record your claim data. You can also try using another computer to log into WebKids to record your claim data.

Let me know if you have any additional questions.

Joe LaRocque
Child Nutrition Program
of Southern California

---------------------------------------------------------------------------------------------------------

(I enrolled a child and he/she isn't showing up or I was interupted and MM says the child is already enrolled)

In this case the Child's Enrollment is waiting to be finalized.

Using WebKids (the browser based version of Minute Menu).

Click on Children on the top drop down menu, highlight Enroll Child Wizard and you will see child's name. Just click on the child's name and finish the enrollment.

Joe LaRocque
Child Nutrition Program
of Southern California

---------------------------------------------------------------------------------------------------------

(I want to change the information on a child enrolled but MM won't let me)

Once a Child Enrollment has been finalized in the system, it can't be change from your side. When there is a change or correction to an Enrollment you must print off the Child's Enrollment Report make the correction(s) in ink, have the parent sign and date it, then mail it into the office. The office staff can then make the changes to the child's file.

Let me know if you need any further help.

Joe LaRocque
Child Nutrition Program
of Southern California

---------------------------------------------------------------------------------------------------------

(Provider needs to advance their claim month)

I just logged into your account and you don't have Minute Menu on the correct month. You need to use the Change Claim Month feature found on the Claims drop down menu on the top tool bar to advance to the current claim month.

Let me know if you have any additional questions.

Joe LaRocque
Child Nutrition Program
of Southern California

---------------------------------------------------------------------------------------------------------

(Minute Menu Kids or WebKids is running slow)

Unfortunately because Minute Menu is used by hundreds of food programs and thousands of providers nationwide, sometimes at the beginning of the month as they all try to submit their claims the server slows. Checking Minute Menu Kids and WebKids Help documentation there doesn't seem to be any answers. I wish there were something I could do.

Joe LaRocque
Child Nutrition Program
of Southern California