Password Manager Questions and Answers - My.Anglia Homepage

<strong>Password</strong> <strong>Manager</strong> <strong>Questions</strong> <strong>and</strong> <strong>Answers</strong>• About <strong>Password</strong> <strong>Manager</strong>• Who can use <strong>Password</strong> <strong>Manager</strong>• First time users of <strong>Password</strong> <strong>Manager</strong>• Resetting my forgotten password• Security questions• <strong>Password</strong> expiryAbout <strong>Password</strong> <strong>Manager</strong>Q: What is <strong>Password</strong> <strong>Manager</strong>?A: If you forget your University Login password, <strong>Password</strong> <strong>Manager</strong> enables you toreset it yourself securely, online. This is the password that you use to log on to auniversity owned PC or student email inbox.<strong>Password</strong> <strong>Manager</strong> is an efficient <strong>and</strong> convenient way to reset your passwordwithout the need to contact student or staff IT support.Q: Where can I find <strong>Password</strong> <strong>Manager</strong> to reset my password?A: www.anglia.ac.uk/mypasswordQ: Which passwords can I change?A: Currently your University Login only.Q: Do I have to use <strong>Password</strong> <strong>Manager</strong>?A: We are encouraging all our students <strong>and</strong> staff to use <strong>Password</strong> <strong>Manager</strong> to resettheir own forgotten University Login passwords. Even if you have not forgotten yourpassword, you should still register with <strong>Password</strong> <strong>Manager</strong> <strong>and</strong> answer the foursecurity questions just in case you forget your password in the future.Q: Are there links to <strong>Password</strong> <strong>Manager</strong> on the <strong>Anglia</strong> Ruskin web pages?A: Yes via the Webmail <strong>and</strong> Student ANET pages. Also a link is available via e:Vision.Who Can Use <strong>Password</strong> <strong>Manager</strong>?Q: Who can use <strong>Password</strong> <strong>Manager</strong>?A: Any student or member of staff with a current University Login username(e.g.ab12) <strong>and</strong> password. If you have forgotten your password you can still use<strong>Password</strong> <strong>Manager</strong>.Q: I have both a student <strong>and</strong> staff login how do I use this service?A: Staff <strong>and</strong> student accounts differ <strong>and</strong> cannot be combined into a single account.You will need to manage each account separately.

Q: I have been issued with a temporary username <strong>and</strong> password by the library. Am Iable to use this service?A: No. For help you should go to one of our University Library Student IT Helpdesksor contact them via student-ithd@anglia.ac.ukQ: I have been locked out of my account can I reset it via <strong>Password</strong> <strong>Manager</strong>?A: No. Please contact the Student IT Helpdesk or Customer Support (staff only) Ext4357 or externally via 0845 196 4357.First time users of <strong>Password</strong> <strong>Manager</strong>Q: How do I set up my security questions?A: They are set up in <strong>Password</strong> <strong>Manager</strong> the first time you use it. On this first visit,you need to know your current password.Q: I can't remember my current password to access <strong>Password</strong> <strong>Manager</strong> to set up myquestions. What do I do?A: If you need to set up your security questions but can't remember your currentpassword we can give you a PIN. Students, please contact our University LibraryStudent IT Helpdesks. Click here for contact information. Staff, please contactCustomer Support on ext 4357 or externally via 0845 196 4357.Q: I know my current University login <strong>and</strong> password <strong>and</strong> I'm ready to set myquestions. What do I do?A: Go to www.anglia.ac.uk/mypassword <strong>and</strong> select the '<strong>My</strong> <strong>Questions</strong> <strong>and</strong> <strong>Answers</strong>Profile' button.Q: When I first use <strong>Password</strong> <strong>Manager</strong> will I be forced to change my password?A: No. However we want all our students <strong>and</strong> staff to register with <strong>Password</strong><strong>Manager</strong> just in case you forget your password in the future.Resetting my forgotten passwordQ: I have forgotten my University Login password – what do I do?A: If you have already set up your security questions, go towww.anglia.ac.uk/mypassword to reset your password. If you haven't set up yourquestions, see the section on First time users above.Q: I can’t login to my staff machine to change my password – what do I do?A: Staff can use a colleagues’ machine if they are logged in, an open access PC in oneof our libraries or a home PC, to access <strong>Password</strong> <strong>Manager</strong>.Q: I have forgotten my University Login username - can I log in to use <strong>Password</strong><strong>Manager</strong>?A: No. Students on campus should seek help at the library IT helpdesks, or via emailat student-ithd@anglia.ac.uk. Staff should contact Customer Support on Ext 4357 orexternally via 0845 196 4357.

Q: Will my University Login username be changing?A: No it will remain the same for example, ab12.Q: I am a member of staff, can I use <strong>Password</strong> <strong>Manager</strong> to change my current SITSe:Vision login credentials?A: No, although this will be possible in the future.Q: I am a Student, can I use my current e:Vision (SID) login to access <strong>Password</strong><strong>Manager</strong>?A: No, access is only by using your University Login.Security <strong>Questions</strong>Q: Why am I being asked to answer four security questions?A: Your answers will be stored securely <strong>and</strong> used to verify your identity should youforget your University Login password (or username) again in the future. It is asecurity measure to prevent others from changing your password <strong>and</strong> accessingpersonal information. Many online banks etc use a similar approach.Q: Can I select my own questions?A: No, the questions are predetermined.Q: How many questions are there?A: Four simple questions about you.Q: Must I answer all four questions?A: YesQ: Can I change the answers to my Private <strong>Questions</strong> after I have answered them?A: Yes certainly the <strong>My</strong> <strong>Questions</strong> <strong>and</strong> <strong>Answers</strong> Profile option on the main menu willallow you to do this.<strong>Password</strong> ExpiryQ: How often will I be asked to change my password?A: University Login passwords currently expire after one year. This is under review.Q: How will I know that my password is due to expire?A: If you are registered with <strong>Password</strong> <strong>Manager</strong> you will receive an advancedreminder in an email to your <strong>Anglia</strong> student/staff account. You will continue toreceive these emails daily until the expiry date or you have changed your password.Q: What should I do if my password has already expired?A: If you have previously registered with <strong>Password</strong> <strong>Manager</strong> you can reset yourpassword at www.anglia.ac.uk/mypassword.

Note: If you try to access an Open Access or Staff PC you will be forced to reset yourpassword before access is granted.Q: <strong>My</strong> password has expired <strong>and</strong> I am not registered with the <strong>Password</strong> <strong>Manager</strong>Service. Can I register now <strong>and</strong> reset my password?A: Unfortunately no as this would compromise the security policy of our University.Students on campus should seek help at the Library IT helpdesks, or via email atstudent-ithd@anglia.ac.uk. Staff should contact Customer Support on Ext 4357 orexternally via 0845 196 4357.Q: Can I use the same password again?A: No, this is not permitted.Q: I have received an email from the University <strong>Password</strong> <strong>Manager</strong> Service sayingthat my password is about to expire. How do I know if it is genuine?A: No legitimate email will ever ask you to reveal your username or password.Please carefully read all of the following:1. You should only receive an email informing you that your password is due tochange if you have previously registered with the <strong>Password</strong> <strong>Manager</strong> Service.2. The email will be sent from mypassword@anglia.ac.uk[mailto:mypassword@anglia.ac.uk]3. The email will not ask you to provide any information, for example yourusername, password, SID etc.4. The email will not contain any live web links.5. It will be addressed to your <strong>Anglia</strong> Ruskin email account. You need to check thiscarefully if you have forwarding set on your <strong>Anglia</strong> Ruskin account.6. Variance on any one of the items in this list will indicate that the message is notgenuine. Full compliance does not absolutely confirm that it is genuine.Do not reply to any email if you are in any doubt about its origin. Contact theStudent IT Helpdesk 0845 196 6600/01 or email student-ithd@anglia.ac.uk. Staffshould contact Customer Support on 0845 196 4357 or by email ismssupport@anglia.ac.uk.