After logging into your account, a bill summary should appear on the home page of your portal. If you would like more comprehensive options regarding your bill, such as payment sections, moving to paperless bills, etc., simply click on the tab at the top of the page titled “My Bill” and you will get another bill section with multiple options to choose from.

Consolidated Communications allows automatic bill pay or to make one-time payments. If you would like to change your current method or to choose one initially, click on the Payment Options link from the My Bill section of the Portal. You have two choices, one-time payments or automatic bill pay.

After logging into MyCCI, click on My Profile, then on Notification Settings. You can enable or disable settings to get a bill due alert as well as a new bill available alert. You also can change the email to which these notices get sent.

After logging into MyCCI, click on My Profile, then choose the link towards the bottom of the page titled change my password. You will be prompted to enter your old password and then to choose a password, which must meet the minimum security requirements, which is for your protection. There is also an optional security question should you want further protection.

Visit www.consolidated.com and visit one of our local product pages to see what service bundles are available in your area. Or, call 1.844.YOUR.CCI to speak with Customer Service about current offers and Internet speed upgrades at your location.

Your service will start based on the date your service representative gave you as the starting date. Internet service start dates vary depending on if you are doing a self-installation or if you requested a service technician to do an installation. If you have a dispatch date, service will be available once the technician has successfully installed the service.

Customers may change their paperless statements options at any time. After logging into MyCCI, click on the My Profile tab, and then click on the ‘Enable’ link next to ‘Paperless Billing’ at the top of the Profile Settings list. This will take you to the Paperless Billing Settings screen. To go paperless, click next to ‘I want to receive paperless statements’. Next, be sure to read the ‘terms and conditions’ for paperless and check the box to the left of ‘I agree to the terms and conditions’ .Click on the ‘Proceed’ button. You will be returned to the MyProfile page and your new paperless status will be displayed.
Please note: enabling this option stops the delivery of paper statements; you will need to log in to MyCCI to access your electronic version of your monthly statement. Now is a great time to decide if you want a reminder when your bill is ready to view – enable the New Bill Available notification function found a little further down on the MyProfile Settings list. This will let you set the notification message to go to the email address of your choice, or even send you a text message if you set up your mobile phone as an option!

The information you submit on this site is secure and will be kept confidential. All communications are encrypted using secure sockets technology. We safeguard any personal information you may supply and do not share it. For further information on our privacy policy please see

Consolidated Communications Privacy Policy