myunihub User Guide A practical guide to using the student portal

Transcription

1 myunihub User Guide A practical guide to using the student portal

2 Introduction myunihub is your personalised portal to all of the University systems you will need to support your studies at Middlesex. With a single password you can access your student record, information about your programme and modules, your timetable, library resources such as electronic journals and databases, other study materials and information on submitting assessments. Through myunihub you can enrol, pay your fees and access your s. myunihub is an official channel for delivering important announcements which are specifically relevant to your programme or campus. You will find that you use myunihub continually throughout your time here, from the day you join right through to graduation. myunihub is accessible through the student website, UniHub, which provides general information for all students at Middlesex. It is also designed to be mobilefriendly across a range of different devices. This guide is here to help you make the best use of myunihub it shows you what you can do, how you can do it and where to get more help if you need it.

3 myunihub user guide 1 Contents How to... How to log in/log out 2 How to enrol/re-enrol 4 How to pay your fees 5 How to access your timetable 6 How to access your s 7 How to access your online learning materials and gain feedback 8 How to access library resources 9 myunihub pages Getting Started/Welcome Back 10 My Middlesex 12 My Study 14 My Admin and Finances 16 My Graduation and Beyond 18 Troubleshooting, help and support 20

4 2 myunihub user guide How to log in or log out How to How to log in To log in to myunihub go to: unihub.mdx.ac.uk Click the myunihub link at the top right of the UniHub front page. You will need your IT User ID (which you can find on the back of your Student ID Card eg: JK123) and your password. For returning students this will be the password you used to log into the University network. UK Students will receive a password in a separate at the same time that you receive your User ID. It will be a randomly generated password and you should change it immediately to something that only you know. For overseas students, the password is your student number followed by the first three characters of your month of birth (in lower case) if you haven t already changed this during enrolment eg: Student Number = M and month of birth = January, password = M jan. When you first log in, you must change your password for security reasons. To do this, click on Change your default IT User ID password in the To Do List portlet on the Getting Started page of myunihub and follow the instructions. Can t remember your password now? Contact UniHelp - unihub.mdx.ac.uk/unihelp or phone +44 (0) Register to be able to reset your password in the future If you didn t register your password when you first logged in, click on Register for password reset on the myunihub login page ( myunihub.mdx.ac.uk) or go to sso.mdx.ac.uk/passwordregistration Follow the steps to set the answers to a minimum of three and a maximum of ten questions. This is essential, as without registering you won t be able to reset your password if you forget it in the future. If you forget your password Click on Forgotten your password? on the myunihub login page. You will be asked one of the questions that you set up and will be able to reset your password. How to log out To sign out from myunihub click the Account Icon at the top right of the screen. For the security of your information, it is very important that you ensure you sign out of myunihub and close your browser.

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6 4 myunihub user guide How to enrol or re-enrol How to New student Log into myunihub. Go to the Enrol Here portlet on the Getting Started page. This will be the first page you see. Returning student Log into myunihub. Go to the Enrol Here portlet on your Welcome Back page. This will be the first page you see. (You will also be able to enrol via the My Status portlet on the My Middlesex page) 1. Before you enrol, read Enrolment Terms and Conditions by clicking on the link 2. View Enrolment FAQs by clicking on the link 3. Ready to enrol? Click on the ENROL button and follow the simple on-screen instructions 4. You will be presented with the message You have now successfully enrolled upon completion of the online enrolment 5. Sign out of myunihub and re-login to access all your pages in myunihub

7 myunihub user guide 5 How to pay your fees To make a secure online payment by debit/credit card (students studying in the UK) 1. Log into myunihub 2. Go to the My Admin and Finances page 3. In the My Fees and Finance portlet select Make an online payment by debit/credit card and follow the on-screen instructions To make a payment by International Bank Transfer (International students studying in the UK) 1. Log into myunihub 2. Go to the My Admin and Finances page 3. In the My Fees and Finance portlet select Make a payment by international bank transfer and follow the on-screen instructions It is important that you read the instructions presented very carefully before completing the online pages. Further information regarding all payment methods and dates can also be found in the My Fees and Finance portlet (including students studying on an overseas campus) or at unihub.mdx.ac.uk/money (students studying in UK only). How to

8 6 myunihub user guide How to access your timetable How to Teaching timetable If you are based on a Middlesex University UK campus, to access your personal teaching timetable: 1. Log into myunihub 2. Go to the My Calendar portlet on the My Middlesex page and select My teaching timetable OR 1. Go to the My Timetable portlet on the My Study page and select My teaching timetable This will take you to the current week, if no timetable is shown click the Next Week link to get to your first teaching week to see your timetable. NOTE: Please check your timetable regularly as it is subject to change and may be updated. In order to search the whole University s teaching timetable for UK campuses: 1. Go to the My Timetable portlet on the My Study page and select Search University teaching timetable Exam timetable Before and during exam times, the exam timetable for the whole University, both UK and overseas, can be found on the My Timetable portlet on the My Study page.

9 How to access your s myunihub user guide 7 The University provides you with a Microsoft Office 365 account that gives you 25MB maximum message size, auto-forwarding of University s to your personal address and free file storage. Office 365 is an online ( cloud ) service which means that you can access your s and calendar from anywhere you have an internet connection and from virtually any device - Windows or Mac desktops and laptops, Android devices, iphones, ipads, and other smart phones and tablets. Your University address is: IT User ID@live.mdx.ac.uk, for example JK123@live.mdx.ac.uk Your IT User ID is on the back of your Student ID card. To access your University 1. Log into myunihub 2. Go to the My portlet on the My Middlesex page 3. Click on University to take you to your inbox It is important that you check your University s regularly. As well as , the University will also use the Announcements portlet on the same page to send you important information relevant to you and your studies. How to

10 8 myunihub user guide How to How to access your online learning materials/gain feedback The My Learning portlet is your access to the online space for your programme and modules. This online space will provide you with study materials and resources, module and programme handbooks, and may allow you to submit assignments and receive feedback online. You will find details in your module handbook on how the online space will be used on your specific programme. 1. Log into myunihub 2. Go to the My Learning portlet on the My Study page 3. Click on the name of the module or programme that you wish to access To see your final module grades and progression decision, go to the My Progress and Achievement portlet on the My Study page and select My grades and progression.

11 myunihub user guide 9 How to access library resources The My Library portlet provides quick and easy access to all of your library resources without the need for passwords. 1. Log into myunihub 2. Go to the My Library portlet on the My Study page 3. Click on the name of the resource that you wish to access Library Search To find and access quality academic resources. Sign in using your University address: E.g. JK123@live.mdx.ac.uk Password: Your normal University IT Password Referencing for guidance and support on citing and referencing. Library Account to place requests, renew items and check the books that you have on loan. Suggest a book to help us to ensure that we hold the appropriate books to support your studies. Reading Lists to find the required reading for your modules. My Subject Library Guides for specialist library resources and support for your subject area. Ask a librarian and make an appointment with your librarian to ask for help from or make an appointment with your specialist librarian. Databases and ejournals to locate an specific database or ejournal. ebooks to search our collections of ebooks. Middlesex University Research Repository to search for research carried out by your lecturers. Previous exam papers to search for old exam papers. Please note: the provided links may differ depending on which campus you are studying at. How to

12 10 myunihub user guide Getting Started and Welcome Back myunihub pages Getting Started Getting Started (below) is the first page you will see in the portal when you start a new programme. It will give you a lot of the information you will need before you arrive and commence study. On this page you will find: Access to the online enrolment process which you need to complete in order to see the rest of the myunihub pages Resources giving an insight into your programme of study and to help prepare you for student life at Middlesex Your to do list Activities that may be of interest to you during your first few weeks of University Further information about areas such as finance and accommodation A Study Skills Quiz to find out how prepared you are for university study and to provide you with useful online resources You will be able to see this page for up to four weeks after you enrol. After that it will disappear and My Middlesex will become your front page.

13 myunihub user guide 11 Welcome Back Welcome Back (below) is the first page you see when you log into the portal when you return for a new year. It gives you access to useful information and essential tasks you will need to carry out before you restart study. On this page you will find: Access to the online enrolment process where you must re-enrol Helpful information about your current status Information about any new developments at Middlesex Activities that may be of interest to you during your first few weeks back Further information about areas such as finance and accommodation Until you enrol, you ll only be able to see certain areas of the other portal pages. You will be able to see the full site once you ve re-enrolled. The Welcome Back page will stay as your front page for up to four weeks after you enrol. After that it will disappear and My Middlesex will become your front page. myunihub pages

14 12 myunihub user guide My Middlesex myunihub pages The My Middlesex page (facing page) provides key information that Middlesex students need. The My Status portlet shows your enrolment status, progress code and hold status and provides advice on how to resolve any related issues. Direct access to your programme and module online learning, teaching and assessment is within the My Learning portlet. The modules for which you are currently registered on are displayed here. The University will use the Announcements portlet to communicate information relevant to you and your study, which are compiled specifically for you. The My portlet provides your access to your Middlesex account. It is important that you regularly check both s and announcements. In the Key Contacts portlet you will find the contact information for your module and programme leaders and advisor (if relevant), as well as other key support staff. The Password Change portlet enables you to reset your password for your IT User ID by clicking on Reset your password. However, first you must register by clicking on the Register for the ability to reset your password which will require you to provide the answers to between three and ten questions. The My Calendar portlet provides a link to your teaching timetable, the academic calendar and social events.

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16 14 myunihub user guide My Study myunihub pages The My Study page contains information relevant to your academic life at Middlesex. Direct access to your programme and module online learning, teaching and assessment is within the My Learning portlet. Access to your final module grades, progression decision and final classification will be available by clicking on My Grades and Progression within the My Progress and Achievement portlet. The Study Skills portlet is a simple way to obtain extra help with your studies - whether it s finding online learner development materials, booking time with a librarian, an IT specialist or a member of the Learning Enhancement Team (LET). The My Library portlet provides direct access to all your books, journals and electronic resources, either by searching the library catalogue or browsing the indexes. Software provides you with access to a range of software such as SPSS, Nvivo and Minitab. You can download and install Microsoft Office programs like Word and Excel when you log into your . You can also access online help with using the software. Should you be looking to enhance your employability, support and information on placements,internships and volunteering opportunities can be found within the My Employment portlet.

17 myunihub user guide 15 myunihub pages Please note: My Library and Software portlet links may differ depending on which campus you are studying at.

18 16 myunihub user guide My Admin and Finances myunihub pages The My Admin and Finances page contains information and links that will help you with non-academic matters during your student life. You should be aware of all of the University Regulations, which cover personal behaviour, and academic and financial issues. These are available in the University Regulations portlet. You can check and amend the information that the University holds about you by using the links in the My Personal Record portlet. International students can obtain information including visa advice and assistance, events and general support in the International Support portlet. If you wish to view your tuition fee charges and/or make a payment (students studying in UK only) you should go to the My Fees and Finance portlet. Information regarding payment methods and dates is available to all students from this portlet. If you need financial advice or support you can visit the My Financial Aid portlet. You can obtain information regarding student loans, University discounts and bursaries as well as monitor the progress of any applications that you have made to the University for financial assistance. If you wish to obtain a letter such as a student status letter, a letter to open a student bank account or obtain a council tax discount, you can request a letter from the Letters and Forms portlet. You can also check on the progress of a previous request here. In addition, you will see a number of easy to submit forms listed in this portlet and can also access additional forms by clicking on the Other useful forms link.

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20 18 myunihub user guide My Graduation and Beyond myunihub pages The My Graduation and Beyond page provides information related to graduation and your options after that. This page will only appear a few months before you are due to complete your programme. In the Graduating portlet, you can see information related to graduation ceremonies, certificates, diploma supplements, academic references/verifications and professional registration. Using the Is My Information Correct portlet you can update your contact information and check if the information that we have about your name and award title is correct. You can also access Employability Service in the Career Information portlet. If you wish to study further, the Further Study portlet contains links to information about postgraduate study at Middlesex, scholarships and bursaries, postgraduate open evenings, visas as well as the online application form. In the Keep in Touch portlet, you can access information related to alumni accounts, library access, as well as information about alumni bursaries and scholarships.

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22 20 myunihub user guide Troubleshooting, help and support Having difficulty in logging into myunihub Make sure that you are entering the correct IT User ID and password (see page 2). New students, when typing your password, ensure you are using an uppercase M when typing your Student Number and lowercase for the first three characters of your month of birth. If you still cannot log in, UniHelp will be able to support you. Cannot view myunihub or pages/portlets Check that you are using a recommended browser. The site is designed to work with Firefox, Chrome, Internet Explorer 10 or higher and Mac Safari. Need help navigating or finding information in myunihub The Help page in myunihub provides how to instructions as well as FAQs. Downtime If there is a problem or planned downtime with any of the IT systems accessed via myunihub, this will be communicated via the System Status portlet on the My Middlesex page. Still having problems Visit unihub.mdx.ac.uk/unihelp to check out our FAQs and submit your enquiry online. Alternatively, contact UniHelp from the Chat with Us tab on all UniHub and myunihub pages. Advisors are available between 8.30am and 9.30pm (UK time) Monday to Friday and 11am to 6pm Saturday and Sunday. You can also visit the UniHelp Desk on the Hendon Campus. For opening hours please see unihub.mdx.ac.uk/unihelp Phone us on +44 (0)

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24 UniHub: unihub.mdx.ac.uk myunihub: UniHelp: unihub.mdx.ac.uk/unihelp Phone: +44 (0)