names.co.uk Reviews 4,998

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 1 out of 5 stars

Firstly, the design of the editor in terms of connecting other apps, actually working on the site etc is godawful. I’m fully sure it’s made so badly that you have to ask Names.co.uk for support... See more

Company replied

Rated 5 out of 5 stars

I rang about some fairly basic questions about my renewals. Rae was excellent and went out of his way to get me a better package. I have been with Names Co since 2011 excellent customer service.

Company replied

Rated 5 out of 5 stars

Roland answered my call relating to my business emails going into spam - he was really helpful & patient. Would recommend him any day! Whether it worked or not remains to be seen, but he explained... See more

Company replied

Rated 5 out of 5 stars

I've been with Names a long time - nearly 20 years. And I stay with Names because of the excellent customer and technical care and service that I have always received, most recently this last week.... See more

Company replied


Company details

  1. Web hosting company
  2. DNS Provider
  3. Ecommerce solution provider
  4. Email service provider
  5. Internet Service Provider
  6. Website designer

Written by the company

Unlock Your Online Potential with Us! Your domain is the key to your online journey, and we’re here to make it seamless. Whether you’re looking to build a stunning website, set up an online store, or manage your email, we have all the tools you need. From web hosting and website builders to ecommerce solutions, email plans, dedicated servers, and promotional tools, we’ve got you covered. Let’s bring your online vision to life!

Written by the company

Our domain names give you more
Running a business can be challenging, so to help we offer a free website builder and a free email with every domain name.

Contact info

  • Team Blue Internet Services UK Limited t/a names.co.uk , Acton House, Perdiswell Park, Worcester, WR3 7GD, Worcester, United Kingdom

  • 0345 363 3632
  • www.names.co.uk

3.8

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Superb Support

Support Team have been a great help. Calls answered quickly and agents equally quick to resolve problems. Being a technophobe, I am forever grateful.

Date of experience: 22 April 2025

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Reply from names.co.uk

Hello,

Thank you so much for your kind words! We're delighted to hear that our Support Team has been able to assist you promptly and effectively. It's great to know we've made things a little easier for you especially if tech isn’t your thing! We're always here whenever you need us.

Many thanks.

Rated 1 out of 5 stars

Daylight Robbery and extortion Experts

This firm is essential that cosa nostra of the WWW. They entice you in with a sweetener, and it works fine but they conveniently forget to tell you that if you use thier website builder you cannot use another firm or source and that you have no ability to save you own webpage. Thus when it comes to renewal they have you over a barrel.

They then milk or squeeze you and hose you for cash and won't flex an inch. Loyalty means nothing and the will let your hard made website disappear of into the ether and delete it rather than restoring the copy they legally have to hold anyway if you don’t pay their extortionate (ie double again) requested fee.

They would rather annoy a customer and let your hard made website disappear arguing over a fee for a service that you dont need, haven't used but upon which your website now relies to exist.

It is basically a scam to take money but provide nothing for it.

So if you must use these scam artists and thieves at least get the name and then use a reputable company to do the rest so that they cannot hold your content and ability to generate money to ransom.

This company have no moral compass and only care about extracting money, service is something that is an inconvenience to them. Disgusted.

Date of experience: 24 April 2025

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Reply from names.co.uk

Hello,

Thank you for sharing your review.

I've requested some further details so I can review this.

Many thanks.
Ellie

Rated 5 out of 5 stars

Outstanding Service – True Customer Experience Champions

I’ve used Namesco for years to support my customers because of the personal service and tailored solutions they consistently provide. They've always stood out for their reliability and professionalism, but over the past 30 days, they’ve truly exceeded my expectations.

I recently faced a complex issue involving a subdomain, and the Namesco team walked with me every step of the way until we reached a completed solution — and today, it’s finally resolved!

Their tenacity, patience, and genuine care for getting it right reminded me why I trust them with my clients. It’s not just about tech — it’s about the customer experience — and Namesco proves time and again that CX is everything.

To the team: thank you for going above and beyond. You are the best!

Date of experience: 22 April 2025

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Reply from names.co.uk

Hi,

Thank you so much!

We’re truly grateful for your kind words and long-standing trust in Namesco. It’s fantastic to hear our team was able to support you through a complex issue, we’re all about making sure the customer experience shines just as much as the tech.

Thanks again for your continued support. We’re always here for you!
Ellie.

Rated 5 out of 5 stars

A company that seems to deliver.

Excellent technical support from Jomin and Kyle who promptly took ownership of my problem and swiftly sorted it. Unlike so many hosting companies, Names seem to deliver, and deliver when you need it. Would definitely recommend.

Date of experience: 19 April 2025

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Reply from names.co.uk

Hi,

Thank you so much for your kind review!

We're thrilled to hear that Jomin and Kyle were able to step in and resolve your issue so promptly. We take pride in delivering the kind of support you can truly rely on especially when it matters most.

Best regards,
Ellie

Rated 1 out of 5 stars

The worst support when you need it

The worst support when you need it, and totally unlogical on top. I could not get support from abroad when traveling due to telephone restrictions and now being back they are closed for 5 days! one cannot email them as they only send notifications back to the account listed email - which does not work. So I am blocked with my emails now for over a week because of their mousy support. One better knows this when setting a domain up and I would not do it in the future - fair warning to potential users.

Date of experience: 18 April 2025

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Reply from names.co.uk

Hello,

Thank you for taking the time to share your feedback, we truly appreciate it.

We're very sorry to hear about your recent experience and understand how frustrating it must have been, especially while travelling. Our phone lines are normally open Monday to Friday, with ticket support available over the weekend. However, due to the recent bank holiday, our phone lines were closed on both Friday and Monday. That said, our support team was still available via tickets during that period.

We understand that access issues while abroad can be difficult, and we're sorry to hear you were affected by this. As a precaution, we do recommend keeping an email address (not linked to your domain with us) listed as your primary contact. This helps ensure you can always receive updates and get in touch with us even if your domain email is experiencing issues.

You can update your email address anytime by logging into your control panel and heading to Account > Account Details.

Best regards.
Ellie

Rated 5 out of 5 stars

Your tech support agent Callum was an…

Your tech support agent Callum was an exemplar of how quality service should be provided.Thank you

Date of experience: 18 April 2025

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Reply from names.co.uk

Hello,

Thank you so much for your lovely review!

We’re thrilled to hear that Callum provided such excellent support I’ll be sure to pass on your kind words to him. Feedback like yours truly makes our day.

Many thanks again!

Best wishes,
Ellie

Rated 5 out of 5 stars

Fantastic service!

I sent a message to support late on Thursday evening, I didn’t expect to receive a response until Tuesday as it’s Easter weekend, however I received a reply around noon on Good Friday!
Excellent service thank you.

Date of experience: 18 April 2025

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Reply from names.co.uk

Hello,

Thank you so much for your lovely review!

We’re really glad we could get back to you quickly , even over the Easter weekend! I’ll make sure your kind words are shared with the team.

Many thanks again!

Best wishes,
Ellie

Rated 5 out of 5 stars

Excellent Service

On the limited number of occasions that I have had to contact Namesco, they have always been easy to contact and very helpful in resolving issues. They have also helped me pro-actively to identify any possible issues with my account.

Date of experience: 16 April 2025

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Reply from names.co.uk

Hello,

Thank you so much for your kind review!

It’s great to hear that you’ve had such positive experiences with us, we always aim to be helpful and proactive, so it’s lovely to know that’s come across.

Many thanks again!

Best wishes,
Ellie

Rated 5 out of 5 stars

Excellent and professional service…

Excellent and professional service received.Thank you

Date of experience: 16 April 2025

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Reply from names.co.uk

Hello,

Thank you so much for your kind review!

We’re really pleased to hear you were happy with the service, your feedback means a lot to us.

Best wishes,
Ellie

Rated 5 out of 5 stars

Hassle-free

Hassle-free, reliable

Date of experience: 15 April 2025

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Reply from names.co.uk

Hello,

Thank you for your review!

We’re so pleased to hear you’ve found the service hassle-free and reliable, just what we aim for.

Many thanks again!

Ellie.

Rated 5 out of 5 stars

Problem was dealt with speedily and…

Problem was dealt with speedily and efficiently, and was resolved. Can't ask for more!

Date of experience: 14 April 2025

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Reply from names.co.uk

Hello,

Thank you so much for your kind words! We're really pleased to hear that your issue was resolved quickly and efficiently, that’s exactly what we aim for. If you ever need anything else, don’t hesitate to reach out.

All the best.
Ellie.

Rated 5 out of 5 stars

Excellent as always

Any issues always a phone call away names is the one stop shop for all your hosting website needs.

Date of experience: 14 April 2025

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Reply from names.co.uk

Hello,

Thank you so much for your lovely review! We’re thrilled to be your go to for all things hosting and websites. It’s always a pleasure to support you, and we’re just a phone call away whenever you need us.

Many thanks.
Ellie.

Rated 5 out of 5 stars

Good fast support when needed

Date of experience: 14 April 2025

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Reply from names.co.uk

Hello,

Thanks so much for your kind words! We're really glad to hear you’re happy with the support , we're always here when you need us.

Many thanks.

Rated 1 out of 5 stars

refused refund after auto renewal

Company auto renewed a domain name that was no longer required and refused to refund, they advised that it was my fault because i hadnt deselected the auto renew button. maybe the auto renew button should be de-selected by default!

Date of experience: 14 April 2025

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Reply from names.co.uk

Hello,

Thank you for getting in touch and for sharing your feedback.

We’re sorry to hear you’re unhappy with the renewal. Unfortunately, domain renewals are excluded from refunds due to their personalised nature, as outlined in our terms.

We do send multiple reminder emails ahead of any auto-renewal to give you the opportunity to make changes, and our online control panel is available 24/7, allowing you to manage your renewals at any time.

We do appreciate your comments and will certainly take them on board.

Kind regards.

Rated 1 out of 5 stars

Do not use these scammers!

Do not use these scammers!
Yes the first year will be cheap but the second year will be MUCH MORE
They are asking for £35 to renew a .com and £21 for a .co.uk
The worst part is if I choose to transfer to a different provider that will cost me £10 per domain!!!
My lesson has been learned - do not make my mistakes!

Date of experience: 13 April 2025

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Reply from names.co.uk

Hello,

Thank you for getting in touch and sharing your feedback.

We’re sorry to hear about your frustration. To clarify, we offer introductory rates for the initial registration period, and once that period ends, domain prices return to their standard renewal rates.
These prices are clearly listed on our website to ensure transparency from the outset.

Regarding transfer fees, we align with industry practices and follow policies set by domain registries such as Nominet (the .co.uk registry), who also apply similar charges.

If you contact Nominet directly, they may be able to help.

We genuinely appreciate your comments, as they help us improve our services and communication. If there’s anything else we can do, feel free to reach out directly.

Many thanks.
Ellie.

Rated 5 out of 5 stars

Received a suspected email

Received a suspected email, allegedly from Namesco. Raised a Support Ticket with Namesco who came back quickly with clear, detailed advice on what I should do. First class support and over a weekend.

Date of experience: 13 April 2025

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Reply from names.co.uk

Hello,

Thank you so much for your kind words!

We're really pleased to hear that our support team were able to assist you quickly and clearly, especially over the weekend. Keeping our customers safe and informed is a top priority, and it's great to know we delivered the service you needed.

Thanks again for taking the time to share your experience!
Ellie.

Rated 5 out of 5 stars

I had a problem with my website not…

I had a problem with my website not opening. A phone call to namesco was answered very quickly. the helpful and knowledgeable assistant resolved the problem there and then.

Date of experience: 03 April 2025

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Reply from names.co.uk

Hello,

Thank you for your lovely review!

We’re so glad to hear that our team were able to help you quickly and get your website back up and running without delay. Providing fast, knowledgeable support is exactly what we aim for, so it’s great to know we hit the mark.

Thanks again for your feedback, it’s truly appreciated!

Best regards.
Ellie.

Rated 5 out of 5 stars

Fantastic customer service from Steph

Fantastic customer service from Steph! She resolved my issue immediately!

Date of experience: 10 April 2025

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Reply from names.co.uk

Hi,

Thank you so much for your kind words! We're thrilled to hear Steph was able to resolve your issue so quickly, we'll be sure to pass along your lovely feedback to her.

Thanks again for taking the time to share your experience!

Best wishes.
Ellie.

Rated 5 out of 5 stars

I am with Names.co.uk

I am with Names.co.uk, for more than one one year. At first, as my domain provider. Now, they are my hosting, support, surce of invaluable information and help. My site is under their control, safe, my business email safe. SSL, DNS, SMTP and other interesting letters are their obligation. I bought one of their plans. They are trying to be better, I see the effort. Still much work to do to be the best.
However, I will stay with them. Not impressed, hopefully, in near future they will achieve the goal and be Number One. Thank you to all of the team members.

Date of experience: 08 April 2025

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Reply from names.co.uk

Hello,

Thank you so much for your thoughtful review and for being with us for over a year, we truly appreciate your continued trust and support. We're glad to hear that our team has been able to assist you across so many areas, and we’re grateful for your honest feedback.

We're always working to improve, and it's great to know you’ve noticed our efforts. Your input helps us get closer to being the best we can be.

Warm regards.
Ellie.

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