3.8
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I've been with Names a long time - nearly 20 years. And I stay with Names because of the excellent customer and technical care and service that I have always received, most recently this last week.
To say 'thank you' somehow doesn't seem enough. But it's the best I can do! Particular thanks this week to Kieren Flack for doing what seemed almost impossible.
Roland answered my call relating to my business emails going into spam - he was really helpful & patient.
Would recommend him any day!
Whether it worked or not remains to be seen, but he explained that I could call back & they'd look into it again if the solution didn't work.
I would like to cite Roland (obviously cannot use his second name) for his very patient and thorough approach. My task was to transfer DNS settings for getting my website online, he cut straight through the contradictory information i found online and just got the job done. Very grateful.
very poor service, password reset doesnt work, no email address to contact anyone. Internet based but wants you to call up. Its a joke. Renewal prices are astronomical. Other companies like 123-reg and 20i charge much less. They charge to move a .co.uk domain which is free to change the ipstags. Cant log in to the account to cancel anything. Never again...
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Written by the company
Team Blue Internet Services UK Limited t/a names.co.uk , Acton House, Perdiswell Park, Worcester, WR3 7GD, Worcester, United Kingdom
3.8
5K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
Latest issue on c-panel disc space quota quickly resolved by the support team, many thanks especially to Kieren Flack
Date of experience: 07 April 2025
Reply from names.co.uk
Hello,
Thank you for taking the time to leave this review! We're really pleased to hear that the issue with your cPanel disk space quota was resolved quickly. We'll be sure to pass on your thanks to Kieren, he'll be happy to know he made a difference. We're always here if you need anything else!
Many thanks.
Ellie
My (business) life revolves around my laptop, even on holiday. For the first 2 days of my holiday in Spain, I have been unable to send/receive any emails. Nightmare. Password reset would not work.
Nat at Names, via a telephone call, came to my rescue and was able to do a password reset at the Names end, and it worked...... amazing. I cannot thank Nat enough. I wish I could buy him a drink as a thank you!! Richard
Date of experience: 07 April 2025
Reply from names.co.uk
Hi Richard,
Thank you so much for sharing your experience.
We’re so glad Nat was able to come to the rescue and get your emails back up and running, especially while you were away.
Thanks again for taking the time to leave such lovely feedback.
Best wishes.
Ellie.
Emailed me about a "security issue" that might require them to shut my website if I didn't make contact within 7 days to resolve it. Dropped everything to speak to them - turned out they wanted to flog me [very expensive] SSL, which I have previously explained that I have no need for.
Despicable - avoid.
Date of experience: 07 April 2025
Reply from names.co.uk
Hello,
Thank you for sharing your review.
I've requested some further details so I can review this.
Many thanks.
Ellie
ive been with Names co 25 years,my website was not working recently due to ssl dv ? that does not run out till tomorrow,my 25 year old site does not take payments and has always been secure feel like im being forced to pay £44.39 then my sites trustworthy....i feel like us website owners are being robbed and theres nothing we can do,all Names co Phone lines do not work so theres no one you can talk too despite the numbers still being advertised on there sites
Date of experience: 07 April 2025
Reply from names.co.uk
Hello,
Thank you for your review, and for being with us for 25 years, we truly value your long standing loyalty.
We're really sorry to hear about the recent issues with your SSL and any downtime this may have caused. Having taken a look at your account, I can see your SSL certificate has been in place since 2023.
SSL certificates play a key role in ensuring your website remains secure and trusted. They encrypt data between your site and its visitors, protecting sensitive information even if your site doesn’t take payments. Without a valid SSL, modern browsers will mark your website as “Not Secure,” which can be alarming to visitors. In some cases, search engines may also limit visibility or warn users before they access your site.
We understand it can be frustrating when something so vital affects your site's availability. Please rest assured there’s no intention to force unnecessary payments, SSLs are now a widely recognised and important part of keeping any website safe and accessible online.
As for our support lines, I can confirm they are open Monday to Friday from 8:00am to 5:30pm. The numbers listed on our website are working correctly.
If there’s anything we can do to help further, please don’t hesitate to get back in touch, we’re here to support you.
Many thanks.
Ellie.
I ordered a domain name from here.
My account was verified and my card was charged for the domain.
Hours later my order was deleted with the following explanation.
We appreciate you reaching out to us.
""Unfortunately, we were unable to proceed with your order due to an alert raised during our anti-fraud verifications. Consequently, your order has been removed from our system, and any deducted funds will be automatically reimbursed to you. The requested services will not be activated.
I contacted them and they told me the refund would be issued within 30 days, but I didn't receive it.
I then contacted them again and they told me it might take an additional 30 days. Six months have passed and I still haven't received my refund.
I'm writing this review of the service not to get a refund, as it's a small amount, but to prevent others from falling into the trap.
Date of experience: 13 October 2024
Reply from names.co.uk
Hello,
Thank you for sharing your review.
It's important to note when an order is rejected the pending funds are automatically pushed back into your account.
This does not show on your account as a refund, rather it disappears from the pending payment section as it was technically never taken.
I've requested some further details so I can review this.
Many thanks.
Ellie
This company is a complete disaster, not 1 of their coupon codes work! Worse they charged me for a domain and nothing has been delivered - so I feel fleeced.
Ended up going to GoDaddy and buying the domain I paid these jokers to buy and had to in effect buy it again. Does anyone know how they stay in business?
Date of experience: 05 April 2025
Reply from names.co.uk
Hello,
We appreciate you reaching out to us.
Unfortunately, we were unable to proceed with your order due to an alert raised during our anti-fraud verifications. Consequently, your order has been removed from our system, and any deducted funds will be automatically reimbursed to you. The requested services will not be activated.
Should you require further assistance, please don't hesitate to get in touch with us on 0345 363 3632, selecting option 1.
PLEASE BE AWARE: If you notice a £1 pre-authorisation charge on your bank statement, this amount will be released to your bank account automatically. We kindly ask for your patience, as it may show as a pending order for up to 30 days.
Doing really well helpful polite...cannot ask for more as the paying customer
Date of experience: 03 April 2025
Reply from names.co.uk
Hello,
Thank you for your wonderful feedback! We’re so pleased to hear that you found our service helpful and polite. We always aim to go above and beyond for our customers, and it’s great to know we’re hitting the mark.
If you ever need assistance again, don’t hesitate to get in touch!
Many thanks.
Ellie.
Have been with these guys for years buy they (Josh) excelled themselves today helping me get a new domain set up for personal emails. Josh was brilliant in explaining all options and helping me find exactly what I needed. He could not have been more helpful - answered all my questions simply and clearly for both the new domain and also clarifying some things on my existing domain services. Love these guys!
Date of experience: 02 April 2025
Reply from names.co.uk
Hello,
Thank you so much for your kind words and for being such a loyal customer over the years! We're thrilled to hear that Josh went above and beyond to help you set up your new domain and clarify your existing services.
If you need any more assistance in the future, don’t hesitate to reach out.
Thanks once again!
Ellie
Reply from names.co.uk
Hello,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you found our staff polite and efficient.
Best wishes,
Ellie
Reply from names.co.uk
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience, and we really appreciate you taking the time to share it. Your support means a lot to us!
If there’s anything else we can help with, just let us know.
Many thanks.
Ellie
Polite and professional service. Managed my issue within a couple of minutes and was very clear and patient with my limited knowledge. Very friendly and helpful.
Date of experience: 01 April 2025
Reply from names.co.uk
Hello,
Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you found our service polite, professional, and helpful.
We always strive to provide clear and friendly support, no matter the level of knowledge, so it’s great to know we met your expectations. Your feedback motivates us to keep delivering the best service possible.
If you ever need assistance again, please don’t hesitate to reach out.
Many thanks.
Ellie
impolite threatening shouty renewals, makes you want to go elsewhere
RENEW NOW - TO AVOID SERVICE DELETION.
Date of experience: 31 March 2025
Reply from names.co.uk
Hello,
Thank you for your review.
We’re sorry if our reminders came across as threatening or shouty, that was never our intention. Our aim is simply to keep you informed about upcoming renewals and to clarify what will happen if they aren’t completed.
If you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards.
Ellie.
Polite and professional service. Managed my issue within a couple of minutes. My only criticism is the length of time waiting for my call to be answered.
Date of experience: 28 March 2025
Reply from names.co.uk
Hello,
Thank you for your kind words and feedback.
We're delighted to hear that you found our service polite and professional and that we were able to resolve your issue promptly.
We truly appreciate your patience regarding the wait time and are continuously working to improve this aspect of our service. Your support means a lot to us, and we're grateful for your understanding.
If you need any further assistance, please don’t hesitate to get in touch.
Many thanks.
Ellie
The website is fast and the services have good quality. But there is only one thing not good with this website. When you purchase a new service like domain it won't be done immediately after payment. You have to wait for days for it to be manually approved. It's so much frustrating.
Date of experience: 02 March 2025
Reply from names.co.uk
Hello,
Thank you for your review.
We appreciate your feedback and understand your frustration. If your order is not immediately processed, it means it was placed on hold during our anti-fraud verification checks. This occurs if the order has flagged up with a fraud score. Unfortunately, these flags can take a couple of days for the manual checks to be performed.
To speed up this process, you can call us on 0345 363 3632 and choose option 1.
Once the necessary verification is complete, we will promptly initiate your services and continue to support you with all your online business needs.
Many thanks.
Ellie.
Reply from names.co.uk
Hello,
Thank you for your great feedback! We're so pleased to hear that you find our service fantastic. If you ever need assistance again, we're always happy to help!
Many thanks.
Ellie
Both people I spoke to were extremely patient and helpful with my issues and got them rectified within 15 minutes.
Date of experience: 26 March 2025
Reply from names.co.uk
Hello,
Thank you for your great feedback! We're so pleased to hear that our team was patient and helpful in resolving your issue quickly. If you ever need assistance again, we're always happy to help!
Many thanks.
Ellie
Reply from names.co.uk
Hello,
Thank you for your kind review! We're glad to hear that our team was helpful.
If you ever need further support, we're always here to help. 😊
Many thanks.
Ellie
Purchased a domain name a year ago and had auto renewal off.
Never done anything with the domain name and they can see this, I have just checked my credit card and they have renewed, I am in 30 days and as just noticed I requested they cancel and refund.
Some reason my renewal button was activated!
I have been told no and even reviewed by a manager.
I have called my credit card company and they have resolved the matter for me, shocking they have to assist and Names.co.uk didn't want to help!
Guess I won't be using them again.
Date of experience: 26 March 2025
Reply from names.co.uk
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience. Domain names are exempt from refunds due to their personalised nature, as outlined in our terms and conditions.
Many thanks.
Ellie.
Very quick and helpful response to sort webmail access. Easy to follow instructions (for a non-expert user!)
Date of experience: 13 March 2025
Reply from names.co.uk
Hello,
Thank you for your kind review! We're glad to hear that our team could assist you quickly and that the instructions were easy to follow. If you ever need further support, we're always here to help. 😊
Many thanks.
Ellie.
Domains get "locked" so you have to pay to move them.
Also yearly fee for a domain is extortionate. Over £35 on names.co.uk vs £15 on fasthosts.co.uk
Date of experience: 25 March 2025
Reply from names.co.uk
Hello,
I have requested some information from yourself.
Regards,
Ellie.
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