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Voting is now open for the Financial Adviser Service Awards 2025.
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Service levels
See our service levels for a clear indication of how long it might take us to process your case.
Initial assessment
Average working daysStandard cases
Refer cases
All cases which receive an initial refer decision
3
days
Application to offer
Average working daysStandard cases
Refer cases
All cases which receive an initial refer decision
13
days
Valuations
Valuations booked and carried outwithin 10 days
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Affordability calculator
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Broker Chat
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Support
From system support to product and criteria questions, our expert team are ready to help: face-to-face, online and on the phone.
News and insights
Find out the latest news and updates to our products and criteria, or browse our insight section to explore the latest trends in house prices and the mortgage industry.
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