Nectar account blocked for security reasons

yes, same here. It’s driving me mental.
To be fair to the “front line”, they do what they can – they reset the password at their end, checked things out. reset the password my end, confirmed email addresses ok. They told me everything looks good, but the issue still persists.

I’ve now given up hope. Just another company with crap IT systems and mediocre staff that cant’ really be arsed. It’s everywhere I’m afraid. Anything that isnt simple to fix nowadays just gets pushed aside.

Interesting. I’ve had the same problem for the last 2 weeks, but only when using an iPhone (I could still access my account using my desktop). I escalated the issue and was informed it would take 28 days to resolve! Needless to say, I then escalated the escalation as 28 days is ridiculous. The error code is apparently connected to using a VPN, but this was disabled on my iPhone (but worth checking in your situation).

Anyway, today I spent a bit of time trying to self-diagnose the issue as the error was still there. I wanted to check if this was a specific issue with my iPhone so I logged-in using Safari on another iPhone which worked fine. When I then went back to my iPhone it was also working fine again. I have no idea whether how this was fixed, but no-one from IT has been in touch. Might be worth trying to log-in from someone else’s device to see what happens.

• This reply was modified 54 years, 4 months ago by .

Exactly the same for me. They have said my account is not blocked!

Same here. Took two calls to eventually get the back office team to email me. Sent my IP address.

Same for player 2. Nectar said it was due to use of a VPN. I can log on using the app or web page, player 2 just receives the same error as stated above. Tried mobile on data still no joy. Currently waiting the 28 days for a response from Nectar. Points are safe as completed a transaction in Sainsbury and points were ok on the receipt. I use android and windows

Same here, not just on iPhone but pc too with no vpn. On iPhone, doesn’t work on edge or safari

I’ve had two emails from the back end team. No movement yet. BB is sky and phone is Plusnet/Ee

I was using AwardWallet but have disabled the refresh

• This reply was modified 54 years, 4 months ago by .

Happened to me. Turns out I was using my nectar password, not my Sainsburys password to access. Which apparently you need to do. Sorted now.

It’s one ID now. And obviously they made a mess of merging

Nomad wrote:

It’s one ID now. And obviously they made a mess of merging

Yes – it does seem likely to be some sort of issue relating to this merger. So frustrating that they seem to have no idea what is causing the issue.

I don’t think it’s anything to do with the migration to single sign in as that took place in September 2020.

Any problems should have been uncovered long before now if that was the issue.

Failing on my windows pc too so prob not an Apple change

Add me to the list, contacted Nectar via twitter and they quoted 28 days to resolve. Can’t login to Sainsbury’s account now either and I am blocked from there. Hoping this issue is more widespread as the support team in India, go through the same issues, saying you are not blocked.
I have tried changing passwords etc but still no change. They blamed Apple security and recommended I should use a pc or Android phone (which i don’t own) but searching the web there are many users locked out having issues with Nectar. They don’t acknowledge this though as that would generate negative headlines.