Contact Netflix Customer Service
Netflix Phone Numbers and Emails
Toll-Free Number:
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(888) 638-3549
Leave your valid US phone number and the Netflix representative will call you back personally. Don’t waste your time on hold.
It’s a one-time fee and you are charged only for the successful calls.
Customer Service:
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(888) 838-4366Shop
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(866) 579-7172USA
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(866) 579-7115USA
Netflix Emails:
Contact Information
Netflix Website:
Netflix Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Netflix Services Canada ULC
1200 Waterfront Centre, 200 Burrard St.
Vancouver, BC V7X 1T2, Canada
Netflix Services UK Limited
30 Berners, London, W1T 3LR
United Kingdom
Netflix Australia Pty Ltd.
Level 19, 181 William St.
Melbourne, VIC 3000
Australia
Netflix Customer Service Reviews
Buffering and freezing Poor service no customer service response They only care about your money Corporate greed at its finest
Was a great customer support worker helped me fix the problem found out the plan k had did not exist anymore
Claiming my TV not authorized when been using it for 4 years now also poor customer service and the wait for live help is terrible
Watched "The Great" seasons 1 & 2. Where is the 3rd season?
Netflix very poor customer service answered me in writing that Netflix never had "The Great" in their "catalog"?!?! What am I. Stupid?
Watched Transplant seasons 1, 2 & 3. Where is season 4?
Netflix doesn't have season 4, too bad...
So, Netflix offers some interesting TV series, at least some seasons, and for the endings, they leave the customers frustrated and hanging! When asked about it, their customer service is INAPT, IGNORANT, INEFFICIENT. Well...
Netflix is NOT the only streaming platform out there and they do loose customers. We are amongst them!
How Good is Netflix's Customer Service?
Summary of Netflix Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Netflix?
Payments and Charges Question:
- “Charged for something I did not pay for”
- “Change billing information”
- “Payment”
Account Question:
- “Account”
- “The name on our account has been changed”
- “Accounting”
Activation/ Cancellation Question:
- “Canceled account”
- “Cancellation”
- “Why am I having to subscribe again?”
Product/ Service Question:
- “Notworking”
- “Not.working”
- “Netflix is not working”
Request for Information Question:
- “About my Netflix gift card”
- “Need help signing in to my account because I have direct TV now”
- “I change from dish to direct tv how do i add it to direct tv”
Staff Question:
- “No service”
- “Service was disconnected.”
- “Cost of my service monthly”
Cards Question:
- “I need to get a pin number fetch box”
- “Took money off my card”
- “Money taking out of my card”
Return/ Replace Question:
- “Change my plan”
- “Change my password”
- “Change account to add daughter”
Refund Question:
- “Will get my money back”
- “Refund”
- “Refund, i did not want to renew my account”
Shipping and Delivery Question:
- “Trying to get them to take my money out so I can watch Netflix”
- “Cambiar mi num de tarjeta del pago”
- “Para cambiar la tarjeta de pago”
Employment Question:
- “Encountered an error code:NW-2-5”
- “Code NW-2-5”
- “C0de error nw25”
Website/ Application Question:
- “Your website is useles”
- “App”
- “App not working”
Other Question:
- “Issues with downloading”
- “Camviar un usuario mas”
- “I have three acoustic i do not know the names.”
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