4.2
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I initially made a small investment and then set up some direct debits to make regular investments. If I can do that then anyone can.
I have received emails every step of the way as a payment has been received and when bond numbers have been allocated.
The bits I haven't experienced yet are winning and of course, if the need arises, cashing in the bonds.
So far, nothing but straight forward.
I must start by saying the VIRTUAL assistant that answers your call, surely must be programmed to wind people up. My chat with the virtual assistant was like a scene from Fawlty Towers!!
However, the human I eventually spoke to, solved all my problems in a very patient and professional manner..
Important!!! Always ask to speak to a human, at least three times..
It was pretty painless and straightforward, perhaps because I had other NS&I products. I shunted some cash from an underperfoming savings account to buy a load of premium bonds. I'm very unlikely to win a big prize, but on average I should get about 3% tax free from small prizes, so better than the bank.
web site is clear and easy to use, directing to people contact by telephone if required.
my telephone call was directed quickly and efficiently and the person I spoke to was pleasant and professional.
my query was answered and I was offered further assistance if required.
no gimmicks, no catches simply good service as expected.
Written by the company
Written by the company
United Kingdom
After initiating a transfer into my son's Junior ISA, I noticed the funds stayed in a holding account for days, with no real-time confirmations, no visibility and no clarity on when it would land. I was told manual processing was involved but even the call center couldn't confirm receipt. This nudged me to test out other options, not out of frustration but curiosity. Custos Ferri doesn't just confirm transfers, they timestamp each stage.You see what is happening when and why. It's a different pace entirely, more in tune with what I now expect.
Date of experience: June 22, 2025
It was fairly easy to withdraw some of my holding, though I couldn’t work out how to specify which bonds I wanted to surrender. On the plus side, the money was deposited back into my account in the allotted time.
Date of experience: May 07, 2025
Transaction completed promptly and arrived in my current account the next day.
Date of experience: June 18, 2025
you are responsive and proactive completing transaction promptly and in an organised way
Date of experience: June 21, 2025
The ability to pull down payment from my Bank Account avoids the chance that I could send money to the wrong place by mistake or if intercepted.
Date of experience: June 12, 2025
Easy to use, safe and secure with the benefit of gaining in the monthly draw
Date of experience: June 21, 2025
have not yet received confirmation of my June prize of £200
Date of experience: June 02, 2025
Clear website to use and good investment opportunities
Date of experience: June 13, 2025
The procedure was fairly easy once you have signed in
Date of experience: June 03, 2025
I needed to cash in some funds from my NS&I premium bonds account. The process was very simple, easy to follow in a step by step process. I was also impressed about the various layers of approval to ensure it was actually me removing the funds.
Date of experience: June 10, 2025
You have reduced the chances of winning otherwise I would have given 5 stars
Date of experience: June 20, 2025
Ever hopeful of winning big😊
I find the NS&I portal easy to use it’s laid out well, so navigating is quick and easy. T
Date of experience: June 20, 2025
I'm a old man who knows that no matter what I write it won't be acted upon so why do these surveys exist, if you have to be told by the general public how your company can do better then why are you paying all those people in your company whose job it is to do just that.
Date of experience: June 20, 2025
Easy to use website and good interest rates
Date of experience: June 17, 2025
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