OceanPay Card FAQ's' | Wire Service FAQ's | PATRIOT Act Information

OceanPay Visa

®

Prepaid Card FAQ's

You may activate the Card at www.oceanpay.com/card and enter the first 9 digits of your card number. If you did not previously register

your card for online access, select “ENROLL NOW” and follow the instructions. If you have already registered your card for online access,

after entering the first 9 digits of your card, use the User ID and password that you setup for your prior card. You may also call 1-800-

383-7059 or 1-954-672-2774 and follow the automated instructions.

Go to the OceanPay website (the website address is located on the back of your card) and select the "Customer Support" link.

You can also call Customer Service at 1-800-383-7059 or 1-954-672-2774 and a representative will assist you. If you enter an incorrect

PIN 3 consecutive times, your card will be restricted until you contact Customer Service.

Your employer will electronically deposit payroll to your OceanPay Card. Contact your employer for payroll inquiries; Customer Service

does not receive information regarding your payroll.

You can withdraw cash worldwide with your OceanPay card at any participating ATM that displays the Visa

®

, Plus

Acceptance Mark, provided you have the funds available. Select "Checking" as the transaction type. You can also access "cash back"

when making a debit purchase using your 4-digit PIN at participating merchant locations. Fees may apply. Refer to the fee schedule

participating ATM that displays the Visa, Plus, or STAR Acceptance Mark.

You can use your OceanPay card to shop online. You must use the address and phone number that appears in the "Cardholder

Information" when you login to your account online. In most cases, this will be your employer's address. Some online merchants may not

accept orders if the shipping address is different than the address on file. Before making your purchase, contact the merchant regarding

their shipping policies. Fees may apply. Refer to the fee schedule included in your Cardholder Agreement.

You can check the balance for your OceanPay card online at www.oceanpay.com/card, at an ATM, or through the automated

telephone system. For ATM and automated telephone balance inquiry, you will need your 4-digit PIN. Fees may apply. Refer to the

fee schedule included in your Cardholder Agreement.

phone number (U.S. phone numbers only) then check the alerts you wish to receive. Click "Continue". Confirm your selections and

click "Submit" when verified.

Standard text messaging rates and/or data rates from your wireless service provider may apply.

Absolutely not! Your OceanPay card or PIN should not be given to anyone. For security purposes, do not write down your PIN or

share it with anyone. If you give your card or PIN to anyone, it will be treated as if you had authorized the person the right to use your

card and you will be held responsible for any transactions initiated by such person.

It is very important that you notify Customer Service immediately at 1-800-383-7059 or 1-954-672-2774, or go to

Login to your OceanPay card online (the website address is located on the back of your card), then select the "Card to Card

Transfer" option. Enter the target card number (the card where you want the funds transferred to) and the dollar amount to transfer.

Card to Card Transfers can only be made to another OceanPay Card. Fees may apply. Refer to the fee schedule included in your

Cardholder Agreement.

You do not need to enroll your replacement OceanPay card if your previous card was enrolled. Your user ID, password and PIN will

remain the same.

Yes, the expiration date is printed on the front of your OceanPay card.

Your OceanPay card balance is maintained in U.S. dollars (USD). When your card is used in a currency other than USD for purchases

or cash withdrawals, the network assesses a currency conversion fee. The fee is a percentage of the amount converted and is

assessed on each international transaction. The transaction will be converted to its U.S. dollar equivalent and then deducted from your

card. Refer to the fee schedule in your Cardholder Agreement.

If you need assistance with your OceanPay card, please go to the OceanPay website at www.oceanpay.com/card, then select the

Customer Support link. This is a secure email system that will help verify and protect your identity as well as your personal information.

You can also call Customer Service at 1-800-383-7059 or 1-954-672-2774. Fees may apply. Refer to the fee schedule included in your

Cardholder Agreement.

Wire Service FAQ's

The Wire Service is a feature of your account and is available immediately. There are no applications to complete. You must have

available funds to use the feature.

Login to your OceanPay Card online at www.oceanpay.com/card, then select "Global Currencies". You will then be directed to

the Wire Service main page.

You can send a wire or draft payment immediately after the first deposit is made by your employer. Fees may apply. Refer to the fee

schedule included in your Cardholder Agreement.

A wire is an electronic transfer of funds from your OceanPay card to another bank. A draft is similar to a check. The checks for

the draft option are issued by Travelex.

The funds will be immediately debited from your OceanPay card once the wire or draft is ordered.

days and mailed from the United States. Please allow for additional mailing time for a draft to be received.

Wires or draft can be sent in foreign currency or USD. Select a currency that is maintained in the beneficiary's bank. This is the most

time and cost efficient way to send funds. The exchange rates offered by the Wire Service are calculated at a discounted rate by

Travelex. Fees may apply. Refer to the fee schedule included in your Cardholder Agreement.

A beneficiary is an individual or company that you send your funds to. You need to create a beneficiary before you can send a wire or

draft.

If you need assistance with the Wire Services, go to the OceanPay website at www/Oceanpay.com/card, then select the Customer