Information Technology Help Desk Colston Hall

Transcription

1 Information Technology Help Desk Colston Hall

2 Table of Contents CUNYfirst... 1 How to Activate/Claim your CUNYfirst Account... 2 How to Reset Your CUNYfirst Account Password... 3 BCC RESOURCES Your Bronco ID and password is used to access your BCC , OSSES, Windows Login, PC Login, Network Login, Pharos Pay-for-Print, Wireless Network (Wi-Fi), eportfolio and BCC Calendar. Bronco ID... 4 Claim Your Bronco ID - First-time User Log In... 4, 5 Reset Forgotten Password... 6, 7 Change Password... 8 Wi-Fi... 9 Wireless Coverage Map... 9 How to Sign in to your BCC Campus Wireless Computer Log-in Access to all academics computer labs STUDENT (Office 365) Office 365 BCC Student - First-time Login How to Set Up Student on Mobile Devices How to Download My Complimentary Copy of Microsoft Office CUNY PORTAL How to Claim your CUNY Portal/Blackboard Account How to Reset your CUNY Portal/Blackboard Account How to Change the Primary College & Primary CUNY Role on CUNY Portal How to Update or Change your on CUNY Portal CUNY Financial Aid Supplement Student Advisement Degree Audit (Degree works) Blackboard - Blackboard Frequently Ask Question To Update or Change your on Blackboard How to Add, Edit, and Delete Discussion Board Threads... 24

3 CUNYfirst What is CUNYfirst? CUNYfirst which stands for Fully Integrated Resources and Services Tool is a suite of software that has replaced many of our aging computer systems in the areas of Student Administration, Finance and Human Resources. The ongoing implementation of all CUNYfirst applications involves a multi-year process with CUNY colleges being brought online several institutions at a time. The new software continues to play a key role in helping the University realize its goal of an integrated CUNY. The CUNYfirst URL is: For additional instructions on how to: Add Classes, Browse Course Catalog, Make an On-Line Payment, and others, please go to the link below. Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 1

4 How to Activate/Claim your CUNYfirst Account 1. Go to 2. Click on New User Link. 3. On the Account Activation page, please enter your First-Name, Last-Name, Date of Birth (with the slashes), Social Security Number (last four digits), the two words in the picture as show and Click Ok 4. Select a different question from each of the dropdown menu, provide an answer for each question and click ok 5. On the Choose a Password page, please enter your Password, Confirm Password and click Ok **Note: for password policy, click on the click here link 6. After your password is created, the system will display your CUNYfirst Username as well as your CUNY ID **Note: Click on the Click here to return home button to go back to the CUNYfirst Home Page. 7. You can now log on to CUNYfirst using the CUNYfirst Username and the Password you just created. For additional information, please go to: Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 2

5 How to Reset Your CUNYfirst Account Password **Note: If you forgot your CUNYfirst password and your CUNYfirst challenge questions, you will need to reclaim your CUNYfirst account see page Go to 2. Click on the Forgot Your Password link 3. On the Forgot Your Password page, enter the correct value for either the User ID or CUNY ID and click OK 4. On the Answer To Challenge Questions page, provide your answer to the right of each question and click OK. 5. On the Choose a Password page, enter your Password, Confirm Password and click Ok Note: for password policy, click on the click here link 6. After your password is created, the system will display your CUNYfirst Username as well as your CUNY ID Note: Click on the Click here to return home link to go back to the CUNYfirst Home Page 7. You can now log in to CUNYfirst using the CUNYfirst Username and the Password you just created. For additional information, please go to: Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 3

6 Self-Service Account Management (SSAM) How To Claim Your Bronco ID New Students, Faculty, Staff - Claim your Bronco Identity, register your challenge questions and set your password Your Bronco ID and password is used to access your BCC , OSSES, Windows Login, PC Login, Network Login, Pharos Pay-for-Print, Wireless Network (Wi-Fi), eportfolio and BCC Calendar. 1. Go to Click on Bronco ID top of page. 2. Click on Claim Your Bronco ID 3. Enter the required information and click the Next button 4. Provide Answers to the (5) challenge questions and click the Next button. Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 4

7 5. a. Enter and confirm your new password. b. Read the CUNY Policy on Acceptable Use of Computer Resources by scrolling down. c. Check that you have read, understand and agree to the terms and conditions. Click the Next button Technology Service Center Roscoe Brown

8 Self-Service Account Management (SSAM) How To Reset Your Forgotten Bronco ID Password Use your challenge questions to reset your forgotten Bronco password (you must know your Bronco ID or CUNYfirst ID and the answers to your Bronco challenge questions) 1. Go to Click on Bronco ID top of page. 2. Click on Change Password 3. Enter either your Bronco ID or - OR - your CUNYfirst ID and click the Next button. 4. Provide Answers to your challenge questions and click the Next button. 5. Enter and confirm your new password and click the Next button. Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 6

9 Technology Service Center Roscoe Brown

10 Self-Service Account Management (SSAM) How To Change Your Bronco ID Password Change the password for your Bronco ID (you must know your Bronco ID or CUNYfirst ID and your current Bronco password) 1. Go to Click on Bronco ID top of page. 2. Click on Change Password 3. a. Enter either your Bronco ID (fname.lname) - OR - b. your CUNYfirst ID c. Enter your current password d. Enter and confirm your new password. e. Click the Submit Change button. Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 8

11 WIFI Wireless Access Mission Statement The Bronx Community College wireless network is available for all BCC students, faculty and staff. The goal is to provide a functional wireless network to the college community. BCC-WNET is designed to expand services to users with laptops equipped for wireless networking. The wireless technology breaks the traditional limitations of network access via a physical cable and allows users to perform computing tasks from wireless enabled locations throughout campus. The mobility and flexibility of wireless networks allows for more efficient and productive work. Instructors will have the freedom to move about a classroom while still being able to manipulate the classroom computer via a wireless connection. Any student, faculty or staff member with a BCC network account is eligible to access the BCC-WNET. Students already exposed to mobile technology such as cell phones, laptops and tablets, will welcome the flexibility and mobility that wireless technology brings. For additional information please go to: Wireless Coverage Map Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 9

12 How to Sign in to your BCC Campus Wireless 1. From your mobile device, click on Settings 2. From the Setting menu, turn on Wi-Fi *The image will vary depending on your mobile device 3. Select BCC-Net from the Choose a Network option. 4. Open your device s browser. At the Wi-Fi loading page*, enter your Bronco ID (username you use to log into OSSES and campus computers) and Password. Click the Log In button *If the login page does not automatically load up, type Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 10

13 Computer Log-in Access to All Academic Computing Labs Academic Computing services for your needs. The Academic Computing staff welcomes all students, faculty and staff to make maximum use of our facilities. The mission of our computer labs is to provide academic computing services to meet your instructional and research needs. We serve experts as well as novices. For additional information such as facilities locations and hours, please visit our website: Academic Computing Locations Brown Annex Ext Carl Polowczyk Hall Colston Hall 602/ Loew Hall Meister Hall 224/ Meister Hall Meister Hall Meister Hall Meister Hall Meister Hall G01/G Meister Hall G16/G New Hall Roscoe Brown Center 309C Multimedia Studio Technology Service Center Roscoe Brown

14 STUDENT (Microsoft Office 365) Note: If you are signing to your for the first time, you may be prompted to change your password. What is Office 365 Through a CUNY-wide partnership with Microsoft, we are offering students a state-of-the-art and communications suite. Everything you do-online- , shared calendars and chatting - now works together better than ever, with 24/7 reliability For additional information about Microsoft Office 365 Student please go to: - Click on Student Office 365 BCC Student - Login Please go to: click on the Log In button Your login credentials will follow this format: You will be directed to set up your account. The following information will be required Username: firstname.lastname@stu.bcc.cuny.edu Password: Same as your OSSES password NOTE: If your OSSES password does not work for your , please log into OSSES and reset your password. Wait approximately 10 minutes and use the new password that you created. Click Sign in Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 12

15 How to Set Up Your Student on Mobile Devices Before setting up your BCC student account on your mobile device, it is recommended that you sign in to your account and verify that your credentials are working properly. The instructions below are global and apply to most major mobile devices. 1. Go to your mobile device s setting menu a. Select add mail Account b. Select Exchange (for some Android devices, it may say Corporate) c. Enter the required information Click Next 2. Enter your information: a. Enter your Bcc address [first name.last name@stu.bcc.cuny.edu] b. Server Enter outlook.office365.com c. Domain Enter m.outlook.com d. Username Enter your Bcc address [first name.last name@stu.bcc.cuny.edu] e. Password Enter your account password f. Description Enter a descriptive name for the account, such as BCC g. Use SSL Must be set to On Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 13

16 How to Download My Complimentary Copy of Microsoft Office 1. From Your Computer Sign in to you at - Click on Log in 2. Click on the Setting icon in the right top corner 3. Select Office 365 settings in the dropdown menu 4. Select your language preference (below the install button) 5. Click on the Set up button Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 14

17 CUNY PORTAL The CUNY portal is a gateway to all things CUNY: college websites, information about applying to CUNY, discounts at the emall, registering for classes, events, campus directories, etc. The CUNY portal makes it easier and faster to find what you need. Application for Admission Apply to a CUNY college. Blackboard - CUNY s online distance learning system. CUNY Alert Receive text messages, and/or voice alerts of emergencies and weather-related closings at BCC. Sign up for CUNY Alert. CUNY emall CUNY students can take advantage of CUNY emall discounts on computers, software, office supplies, and clothing, just to name a few. Student Advisement Degree Audit (DegreeWorks) - a web-based degree audit program and academic advising tool designed to help students easily review their progress toward their degrees. DegreeWorks re-organizes your transcript chronologically and categorically, easily identifying courses you have completed and what courses you still need in order to fulfill your degree requirements. epermit The online permit process for taking courses at other CUNY Colleges. Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 15

18 How to Claim Your CUNY Portal/Blackboard Account 1. Go to 2. In the right top corner, click on Log In, and then click on CUNY PORTAL 3. Click on Register for a New Account 4. Click on Current Student 5. On the User Validation page, please enter your Last Name, Social Security Number and your Date of Birth. Click Next 6. Click Confirm 7. Choose a Username and Password and click Save 8. You can now log on to the CUNY Portal using the Username and Password you just created. Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 16

19 How to Reset Your CUNY Portal/Blackboard Account Password 1. Go to 2. In the right top corner, click on Log In, and then click on CUNY PORTAL 3. Click on Account and Password Reset 4. On the User Validation page, please enter your Last Name, Social Security Number, and your Date of Birth. Click Next 5. Click Confirm 6. Enter and confirm the new Password, then click Save 7. You can now log on to the CUNY Portal using you Username and new Password you just reset. Technology Service Center Roscoe Brown

20 How to Change the Primary College & Primary Role on CUNY Portal 1. Once logged into the CUNY Portal - Click on My Profile (right top corner of the portal's home page) 2. Click on Modify button 3. Select the appropriate Primary College from the pull down menu 4. Choose Student as the Primary CUNY Role 5. Click the Save button 6. Click on STUDENT link (top left corner) to go back to the CUNY Portal home page Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 18

21 How to Update or Change Your Address on the CUNY Portal 1. Once logged into the CUNY Portal - Click on My Profile (right top corner of the portal's home page) 2. Click on Modify Button 3. Locate the field and enter your new 4. Click the Save button. 5. Click on STUDENT link (top left corner) to go back to the CUNY Portal home page. Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 19

22 CUNY Financial Aid Supplement Filling out your Financial Aid Supplement: 1. Please visit 2. At the login page, enter your Credentials, then click on the button to the right to Sign on 3. Click on Self Service than click on Student Center 4. Under Finances click on Supplement Form 5. Enter BCC01 under Institution and Current Year under Aid Year and click OK 6. Answer the questions on the page and then click on Submit. Once you click on Submit, the information on your Application Status will state that you have filed your CUNY Financial Aid Supplement. Technology Service Center Roscoe Brown

23 Student Advisement Degree Audit (DegreeWorks) DegreeWorks is a computerized degree audit program and academic advising tool designed to assist you and advisors in reviewing your degree progress. DegreeWorks re-organizes your transcript chronologically and categorically, easily identifying courses you have completed and what courses you still need in order to fulfill your degree requirements. It is our goal that the new student online advisement resource will help students move toward graduation success. Accessing DegreeWorks 1. Go to 2. In the right top corner, click on Log In, and then click on CUNY PORTAL 3. If you have not created a CUNY Portal account, click on Register for a New Account (See Page #4 of this guide) 4. If you already have created your CUNY Portal account, Sign-in using your Username and Password 5. Click on Student Advisement Degree Audit Navigating Within DegreeWorks The What if function maps your transcript onto any curriculum at BCC The Planner function displays an academic planner that can be used to plan student s courses and schedules Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 21

24 Blackboard For additional instructions, please go to: Bb Frequently Asked Questions Students What do I need to access Blackboard? A CUNY Portal account How do I log into Blackboard? Go to the CUNY website Under Quick Links, click on Log-In and select CUNY Portal Log in with your CUNY Portal username and password How do I view my Grades in Blackboard? Open a Course Click Tools on the Course Menu Click on My Grades When I sign on to Blackboard, it says I am currently not enrolled into any courses. If you don't see any of your courses on Blackboard, your instructor may not have made it available. Contact your instructor to find out if they plan to make the course available at a later date. If your instructor has made the course available and you still cannot see the course, contact the Technology Service Center at or TSC@bcc.cuny.edu. I was able to access my course a few days ago and now it is missing. What do I do? You may have been withdrawn from the class. Make sure you have not been withdrawn from the class due to several absences in your attendance. Contact the Technology Service Center at or TSC@bcc.cuny.edu so your status can be checked. Why aren't my courses listed? If you don't see any of your courses on Blackboard, your instructor may not have made it available. Contact your instructor to find out if they plan to make the course available at a later date. Note: The courses that are listed under My Courses may not fully reflect the courses for which you have registered. To view your official course registration, visit CUNY First inside the CUNY portal. Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 22

25 How to Update or Change Your Address on Blackboard 1. Once on the Blackboard home page click on the Update link 2. Enter the new CUNY address*and click on Submit *Note: You cannot add a non-cuny address to Blackboard Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 23

26 How to Add Discussion Board Threads on Blackboard Add (Create) a New Thread 1. Access Discussion from the course menu 2. Click the Discussion Board forum title link where you would like to add a new thread. 3. Click the Create Thread button. 4. Enter a title for the thread in the Subject text area. 5. Enter your message for the thread in Message text area. 6. The Attachments area allows you to attach (upload) a file with the forum posting. To attach a file to the posting, click the Browse My Computer button. a. Locate the file to attach to the thread using the file dialog box. Once you have found the file, doubleclick the file to select it as an attachment to your thread. 7. Now you have three button options: a. Submit Use this option to create the new thread. b. Save Draft Use this button to save the thread for further editing at a later time. c. Cancel use this button to exit the Create Thread area without saving. Technology Service Center Roscoe Brown TSC@bcc.cuny.edu 24

27 Notes: Technology Service Center Roscoe Brown