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Trinity Health Help Me Connect

Are you working from an off-site location and need access to Trinity Health resources?

Here you will find instructions on how to access Trinity Health resources such as Connect Portal (Remote Access), Workday, and Microsoft 365 products from off-site locations.

Step 1: Set Up Verification Method

The Microsoft Authenticator mobile application is Trinity Health’s approved verification method used for both multi-factor authentication (MFA) and self-service password reset (SSPR).

  • Multi-factor authentication (MFA) is required to securely access Trinity Health resources while working off-site. Once registered for MFA, you may receive a Microsoft Authenticator mobile app notification to approve your off-site sign-ins.
  • Self-service password reset (SSPR) is required to securely reset your Trinity Health password. When resetting your password using SSPR, you will receive a Microsoft Authenticator mobile app notification to verify your identity.

New Users/Verification Method Setup

All users of Trinity Health systems must set up one of the following verification methods:

OR

See the Frequently Asked Questions (FAQ) section below for further assistance.

Step 2: Connect to Trinity Health Resources

Instructions: Please choose the job aid that best reflects the application and type of device you’ll use to remotely access Trinity Health resources.

Scenario 1:

Remote Access via Connect Portal on a Trinity Health Computer (Laptop or Desktop):

Scenario 2:

Remote Access via Connect Portal on a Non-Trinity Health (e.g., Physician Office or Personal) Computer:

Scenario 3:

Remote Access on a Mobile Device (e.g., Cell Phone, Tablet, or Chromebook) Using Citrix Workspace App:

Scenario 4:

Microsoft Outlook Access via Browser (e.g., Edge, Chrome, Firefox, etc.):

Scenario 5:

Microsoft Outlook Email Access from Mobile Device (e.g., Cell Phone or Tablet):

Scenario 6:

Workday Web Access via Browser (e.g., Edge, Chrome, Firefox, etc.):

Scenario 7:

Workday Access from Mobile Device (e.g., Cell Phone or Tablet):

Scenario 8:

Add your home mobile phone number to Workday or ServiceNow:

See the Frequently Asked Questions (FAQ) section below for further assistance.

Optional: Reset Trinity Health Password or Unlock Account

Reset Trinity Health Password

Unlock Trinity Health Account

Password Requirements

  • Password expires every 180 days
  • Last 6 passwords cannot be reused
  • Minimum password length is 8 characters
  • Password cannot contain the colleague's name or user ID
  • Password must contain at least three of these four types of characters:
    • Upper case
    • Lower case
    • Numbers: 0 – 9
    • Special characters: ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/ 
  • Password must not contain words or phrases from the banned password list (e.g., “password,” “Trinity,” “training,” “summer,” “welcome1,” etc.)

Frequently Asked Questions (FAQ)

Verification Method FAQ

Trinity Health Resource FAQ

  • Which “domain” should I choose when I log on to the Connect Portal?
    • Most people use the Trinity-Health domain EXCEPT in the following locations:

Location:

Domain:

St. Francis Health - Hartford (CT)

Hartford

St. Mary’s – Waterbury (CT)

Waterbury

Loyola – Chicago (IL)

Loyola

Gottlieb Memorial Hospital – Melrose Park (IL)

Gottlieb

Riverbend Medical – Springfield (MA)

Springfield_MA_MGPS

St. Joseph’s Health System – Syracuse (NY)

Syracuse

 

  • Which browsers are supported to access Trinity Health resources?
    • Google Chrome, Microsoft Edge, Firefox, and Safari

Need Help?

Please follow the instructions on this page before calling the Service Desk, unless your issue is critical, e.g., one that impacts patient care.

For help, submit a service ticket through the ServiceNow Self Service Portal. Use the Catalog Item titled “Remote Network Access Assistance”: Click here to learn how to submit a service ticket