Reviews (23)
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Imports items in quickly, offers v.good range of services.
2 issues I have with the service
1. Would prefer if we could set custom valuation as it's a set amount or full RRP - I need to insure it at price we buy it in for, not what we sell it at nor £20.
2. Would like for items to extend past 14 days as sometimes we do custom work that needs the extra time.
Good morning,
Thank you for reaching out, and I’m sorry to hear you've experienced difficulties with our site. We truly value your feedback, and we want to ensure we address the issue as quickly as possible.
A member of our team will be giving you a call shortly to gather more details on the challenges you've encountered. Rest assured, we take all customer feedback seriously, and we’re committed to working together to resolve this promptly.
Thank you for your patience, and we look forward to assisting you further.
Regards,
George
Very Good, easy to use. Only thing we would change is the tracking to be the couriers site and not parcels2go site.
Competitively priced and lots of options to send. Customer service is very easy to use and always sort any issues we have had in the past promptly.
Super easy to integrate into our Shopify store! Love how easy it is to sort all our shipping in one place & so far really impressed :)
Thanks so much for your lovely review - it means a lot. We work hard to make sure everything runs smoothly, so hearing this kind of feedback truly makes our day.
If you ever need anything or have questions, we’re just a message away. - Jo
We used P2G for international parcels and the rule manager is very handy.
No problems so far
Very easy to import and book parcels with a good choice of couriers available.
imports orders for quick shipping, updates fulfillment tag
We have been using parcel2go for a few years. Although there were some incidents in the past, over all service is good.
I had high hopes for this. Although in some respects it saves time (I like the automated despatch notes especially), it does still feel really clunky. I seem to get endless duplicates of orders as if they just keep getting imported and that slows things down as I have to keep deleting the extra ones, ungrouping and regrouping things. It also doesn't seem to remember the settings I put in - I always use DHL Collect and no matter how often I put that as a setting, it still defaults to DHL Drop Off. So - not bad, but definitely lots of room for improvement.
Good afternoon Chow Bella,
I am very sorry to hear that you are having some trouble using our app, we would like to fix this on your behalf. Would it be possible for you to send us some example screenshots of the errors you are getting and the email address to your Parcel2Go account to Apihelp@parcel2go.com?
Thank you for your feedback and we appreciate the time taken to leave this, I am hopeful we can find a quick solution for you.
Thank you
Tom
Parcel2Go customer Services
Two weeks go by and still no support :-( Struggling with this - it doesn't talk back to Shopify now - so when an order is booked the customer's order isn't updated with tracking or fulfilled. As P2G isn't a courier option in Shopify that then makes it hard to update manually. It used to work (really well) - but hasn't for a few weeks. We have asked for support 3 times but had no resolution.
Good afternoon JohnDyerGallery,
I am very sorry to hear that you are having some trouble using our app, would it be possible for you to contact me directly at Apihelp@parcel2go.com?
I'd like to see if I can get this matter resolved for you, any supporting screenshots to the error would also be appreciated.
Again, I am very sorry for the inconvenience this must have caused.
Thank you.
Tom
Parcel2Go Customer Services
Smart send is awful to use, I still have no idea how to actually send things. It doesn't talk back to shopify so I'm better off booking orders manually
It doesn't show the correct price for the order, so customers end up paying more taxes as there is no way to edit the shipment value once imported.
