Reviews (23)
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We would NEVER recommend Parcel2Go for ANY shipments.
We've had the worse nightmare with Parcel2Go with long-term consequences, and with deliveries to the USA never finalising, and zero notifications provided to us.
We now have chargeback after chargeback with penalties and fees, our account blacklisted for three months by Shopify causing total loss of sales, and our stellar 5-star reviews bombarded with customer complaints from all the problems caused by Parcel2Go.
The company is awful, and their labeling and tracking system completely illogical, and their delivery service is not reliable and doesn't even work.
We're sorry to hear about your recent experience with shipping to the USA. We've reached out to you directly to gather a few more details so we can investigate the concerns you've raised and work towards a resolution. Thank you for bringing this to our attention. - Jo
Super easy to integrate into our Shopify store! Love how easy it is to sort all our shipping in one place & so far really impressed :)
Thanks so much for your lovely review - it means a lot. We work hard to make sure everything runs smoothly, so hearing this kind of feedback truly makes our day.
If you ever need anything or have questions, we’re just a message away. - Jo
Imports items in quickly, offers v.good range of services.
2 issues I have with the service
1. Would prefer if we could set custom valuation as it's a set amount or full RRP - I need to insure it at price we buy it in for, not what we sell it at nor £20.
2. Would like for items to extend past 14 days as sometimes we do custom work that needs the extra time.
Good morning,
Thank you for reaching out, and I’m sorry to hear you've experienced difficulties with our site. We truly value your feedback, and we want to ensure we address the issue as quickly as possible.
A member of our team will be giving you a call shortly to gather more details on the challenges you've encountered. Rest assured, we take all customer feedback seriously, and we’re committed to working together to resolve this promptly.
Thank you for your patience, and we look forward to assisting you further.
Regards,
George
UI and UX is great, however, the customer service is awful
There is no way to change my collection address in smart send.
Customer chatbot service unable to help and the API email they recommended is unresponsive
All i want to do is change my collect from address
My details on Shopify are correct. I have deleted the plugin and reconnected parcel2go app to no avail.
Why is a simple task impossible for them to fix?
Very Good, easy to use. Only thing we would change is the tracking to be the couriers site and not parcels2go site.
Competitively priced and lots of options to send. Customer service is very easy to use and always sort any issues we have had in the past promptly.
Parcel2go. Finally an App that does what it says on the tin!
Effortless and cost effective, plus you can chat to really people.
Great platform - imports all sales quickly and easily from Shopify for efficient service, creating shipping labels, arranging courier details, and providing tracking links with ease. Great customer service and support lines. Would recommend.
Very easy to use and with the Rule Manager you can set rules so certain weights of products are auto set to certain carriers - so literally you just refresh smart send on their site and it creates all the shipping labels for you from your shopify orders - print them and ship them out - easy!
This is a ok and workable free solution. Is not as intuitive as other apps but speeds up the process so I guess its got it's place among other apps in this store. Saying this - it definitely needs improvements and more thought.
Fabulous app - Been using this App for a while and it does everything i need to run my business! Imports orders automatically adds tracking information, saves me so much time!