Introduction to Payline

Logging On/Forgot Password

Photo by Karl Steinbrenner

Introduction To Payline

Payline is a web-based system that provides participating State employees with online viewing of their earnings, benefits, and leave information.

This presentation describes how to Log On to Payline, and what to do if you forget your password.

Employees may access Payline using the internet at https://payline.doa.virginia.gov.

Note: WWW does not precede the web address.

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Introduction To Payline

Logging into Payline Access the Payline Website, enter the employee id or user id, and

password. Click on the Log On button.

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Introduction To Payline

Logging into Payline If there are no violations, the Broadcast Message Page is displayed and Payline can be

accessed by using the function buttons on the left of the screen.

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Introduction To Payline

Forgotten Password

• If the correct User ID (Employee ID or Personal ID) and an incorrect password is entered the message “Invalid Password (# violations) is displayed.

– NOTE: # represents the number of invalid log on attempts that day. A maximum of 5 are permitted before the account is locked. These violations will be reset to zero overnight.

– A maximum of 15 violations in a 7 day period are permitted before the accounts is permanently locked. DOA will need to be contacted to reset the account.

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Forgotten Password – cont.

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Forgotten Password – cont.

• Verify the Employee ID or Personal ID entered.

Remember the Employee ID is nine (9) digits.

Note: For most classified employees, theemployee number consists of the seven numbersfound within the ID number on the COVA Care medical benefits card (e.g., YTX1234567XU)preceded by two zeroes (i.e., 00). In this case theemployee number would be 001234567.

• Clear the Password and re-enter the information again.

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Forgotten Password – cont

If the “Invalid Password” is displayed again, you can enter either the Employee ID or Personal ID and click on Forgot Password/New Account. At this point, you have the following options: – Review the hint (if one was stored) to help in remembering the

password. – Answer the challenge questions to be taken to the Personal

Options Page to store a new password. – Have a temporary password emailed to a previously stored email

address. – Request a temporary password to be printed on next earnings

notice (if agency has not opted out from receiving earningsnotices).

– Request a temporary password to be emailed to Payroll andHuman Resources Contact.

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Forgotten Password – cont.

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You will then be prompted to enter a Pass Phrase. You will need to remember this pass phrase as it will be required in conjunction with your temporary password. Once entered, click on Submit.

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You will get the following message.

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Logging on With a Temporary Password Once the temporary password is received, go to the Payline log on screen,

enter your Employee ID and Temporary Password, exactly as shown in the email. Press the log on button.

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Logging on With a Temporary Password You will be prompted to enter your Pass Phrase. Remember to use the pass

phrase you were prompted to enter when you requested your temporary password.

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Logging on With a Temporary Password You will get an information box concerning Payline Security. Click on

Continue Button.

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Logging on With a Temporary Password The Payline Personal Options page will be displayed for you to complete. You will be required to change your password and answer challenge questions at this point. DOA strongly encouragesemployees to input at least one email address, a hint, and opt out of receiving earnings notice print (if agency has not done so). You will also have the option to suppress display of your W-2s. Click on submit once all desired fields are completed.

Password Criteria: 1) be at least eight characters in length2) utilize at least three of the following four: A. special characters: ( $ ! @ { } & ~ + ? [ ] ),B. upper case alphabetical characters (A - Z),

C. lower case alphabetical characters (a - z),

D. numerical characters (0-9), 3) not contain spaces 4) not match assigned temporarypassword 5) not match last 24 passwords

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Introduction To Payline

Logging on With a Temporary Password You will receive a message confirming your security record has been updated. Press ‘Continue to

Payline’ to enjoy the benefits of using Payline for Payroll, Benefits and Leave Information

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