permanent tsb Reviews

I have been a customer for awhile now and I contacted them numerous times in person and via phone. They continue to charge me a refunded mail charge of 10 dollars even though the address they have on file is correct. The have yet to rectify this issue even thou it has been going on for 5 months now. It is ridiculous.

Date of experience: May 09, 2024

The app is always days behind. It's impossible to see what money you have. They charge 10 for a returned direct debit (4.44- Ulster bank) but its so difficult to keep the account in credit because you have to guess how much money you have available. It's like something from the 90s. It can't be that difficult to have your balance update instantly on your account PTSB get your IT dept sorted please. The other financial institutions can do it. Times are hard enough financially.

Date of experience: April 29, 2024

Poor on all fronts

Everyone who is TSB in my job gets paid late. As of 3.15pm on payday, still no pay.

The 'new` banking app is actually worse now
Customer service is isn't great
The quarterly fee is up b 9 Euros. Im paying more to be paid late, receive a poor customer service and put up with a broken aop.

I'll be changing bank providers. Customers deserve better

Date of experience: April 26, 2024

If I could rate lower I would.
Traveling abroad, had put time and dates of where I was going on travel notes. Twice so far it's locked me out of my account for no reason. Spent 2 days the first time to fix it, happened again, called from abroad using an atrocious amount of money to do so, was told they couldn't help me because the address they have on file (old address that I've been into the branch in person to update several times but to no avail) isn't the right one on security questions. So now I'm stranded abroad with all my money in my account inaccessible to me, have about 20quid to my name to survive til next week, havnt eaten anything today. Thanks a lot guys, will be closing my account first thing when I'm home!!

Date of experience: April 23, 2024

This is so far the worst experience I’ve ever had with this bank. I’ve been locked out from my account after the latest updates.

I’ve been calling the bank six times now and no one can help me because I am failing their security questions. Who can remember them all???

Especially the app was registered with my current phone and was working perfectly fine, and after the update it locked me out. Not able to use the web app either.

They are telling me to go into a branch but I’m not in Ireland anymore.

Next time I’m in the branch, it will be to close the account and never again!

Date of experience: April 25, 2024

In a nutshell.
CRAP. RUN
App is always down or upgrade or some other excuse / nonsense

Date of experience: May 02, 2024

Impossible to get in touch with to order a new card. The published phone numbers frequently return 'number not recognised' and within the app when I try to order new card just get 'error', Got through by phone once and after a long conversation cut off and no call back. Luckily card lost not stolen, otherwise someone could be on a spending spree, uninterrupted. I need to close this account - banks that hate to talk to their customers are not ones I want to do business with

Date of experience: April 05, 2024

This bank security team has a phone no: yet when they patch you through to two different lines I find it very suspicious any time I called them they were putting on to indians spanish speaking I was conned by with my credit card and my debit card the refund was not possible through my credit card only my debit card in such time it took 6 months I will be changing banks soon. advice to any body who wants a easy bank experience stay away bank elsewhere! 2022

Date of experience: June 11, 2023

PITY we can't do minus rating for this "bank"
i phone so called customer service, consistent refusal to do what customer requires...
go to my branch (galway) & after many visits finally found 1 woman who would help me...she's now on leave so back to ZERO

Date of experience: March 12, 2024

I'm holding the current account with them for one year. They don't even trust the people for any services. After a multiple followups the applications will not have a status results, the behavior and system which they have it unworthy, even after submitting so many documents no applications will take off, it will test your patience. Not sure how others are handling with this bank.

Date of experience: February 15, 2024

The welcome , seeing staff on the floor is 1st class , the friendliness,the banter ... the service and on going help and support with regard to managing and learning online, thanks Rutherglen Main Street branch

Date of experience: March 22, 2024

I'm giving one star for to there new app. You can only see a few of your recent transactions and when I clicked on the option to see more transactions it added one more transaction. The only option after that is to filter transactions which requires putting in dates. PTSB the whole point of bringing out a new app is to improve your service which you haven't done with this new app. Disappointing.

Date of experience: March 06, 2024

The worst bank in existence.
Incompetent, greedy, dishonest, discriminatory. The list goes on. Avoid like the plague.

Date of experience: April 19, 2024

As seen in all others reviews, the app is beyond useless. Login problems/blocked account/slow puch notifications/needing to use a laptop to do anything useful/cannot request up to date e-statements without calling....! The list goes on. With PTSB for 15 years but they are nowhere near the competition and I will be moving to AIB for my mortgage and general banking ASAP. Do not use this bank if you are under the age of 75. I think their only customers are the ageing population who are there for loyalty.

Date of experience: February 10, 2024

I have now banked with PTSB for about five years and have a very positive experience. When I visit a branch the staff are always very pleasant and helpful. In a world of automation, their technology works. Their app could have touch ID which would be great though works well as it is. Overall I am very pleased with my five years banking with them and hope for another five years and beyond.

Date of experience: March 10, 2024

Avoid, I'm with them over six years, never had unpaid d/d or overdraft. First loan paid in advance. Now Part time work and self employment with proof from Revenue how much I earn, they checking all transactions, even I have to explain my sister incoming transfer for €260. It's a joke, not bank. They won't give any loan even if you have savings, moving to another bank today, tired of them!!!!!

Date of experience: December 29, 2023

I am still laughing at the moment 🤦. I opened a business account recently and without even a slight doubt went to the app store to download the business account app...and guess what!?!? PTSB in 21 century doesn't have a business mobile app🤦🤦🤦!!!
I come from balcanic country that just came out from communism recently...and even that primitive country's banks have all the possible apps.
It is not all...
I have been with PTSB for years now...and still...bank doesn't have an option of providing the single transfer/payment confirmation 🤦🤦🤦
Unbelievable!!!
I can't really believe this is possible in 2024!

Date of experience: February 07, 2024

Dreadful bank! They called my mother "racist" for saying that she could not understand the call centre worker and requesting someone who could speak good English- imagine in Ireland in an Irish bank an Irish customer asks for someone with good English! When she complained, they sent a letter basically giving her a little lecture about the usual woke tosh.Ulster Bank was much better and never delayed transactions. This bank messes up transfers and delays crediting accounts. They keep funds in their own account rather than transferring them directly to the customer's account. Avoid them!

Date of experience: November 30, 2023

I'm not a customer, but I do have a 30 year old "grown up child" mental midget who is afraid of the outdoors living beside me who "works" for them 'remotely'. He spends most of his time either slamming doors or banging piano keys at opportune times to annoy me, and his break times are nothing if not fluid. PTSB have been made aware of this behaviour - peeping in Windows included - but no improvement. If you ever wonder where your banking fees are being spent ...

Date of experience: November 03, 2023

Brutal

I have a PTSB account only because we got our mortgage through PTSB. It is honestly the worst bank I've ever dealt with. The app is horrendous, it doesn't work and keeps crashing. Push notifcations don't work and even when you call to change it still doesn't work. I keep getting emails on how easy and efficient the new app is but I don't know where they have got those reviews from. Look at the overall score on trustpilot. Says it all.

Date of experience: February 23, 2024