Login Help for New Users and Current Users

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Registering/Logging in with PIV/CAC Card

New Users/Logging in with eOPF ID and Password

Current Users/Logging in with eOPF ID and Password

Registering/Logging in with PIV/CAC Card

Users who wish to connect using their PIV/CAC Card for the first time need to register their PIV/CAC card to authenticate their card with the eOPF system.  Upon successful login user’s identity is recognized and only the PIN needs to be entered.

Part 1: Register your PIV/CAC Card

Part 2: PIV/CAC Login Scenarios for Previously Registered Users

Part 1: Register PIV/CAC Card

Step	Action	Screen Shot
1	Access user’s specific agency eOPF URL. This can be obtained from the HR servicing office. Read the eOPF User Agreement page. Click the Accept button.
2	From the eOPF Login page, click the Login with your PIV or CAC image. Make sure PIV/CAC card is inserted into the reader.
3	User is prompted for the certificate to be used based on what is available from the workstation/PIV. Select the certificate to be used to validate PIV/CAC.  Users must use the certificate that has “Client Authentication” and “Smart Card Logon” capabilities (do *not* use the certificate for Email Authentication).
4	Once selected, based on the workstation environment, a prompt will appear asking for the PIV/CAC PIN.  This example uses ActivIdentity Software; user’s prompts may look slightly different.
5	If the PIN is not entered correctly a message similar to the one shown here is displayed.
6	If the correct PIN was entered and the user has previously used PIV/CAC authentication to access eOPF, they are logged into eOPF and forwarded to the eOPF Welcome page.
7	If the correct PIN was entered however the user has *not* accessed eOPF with PIV/CAC previously the user is shown a subsequent authentication page. Enter user’s eOPF ID and Password before pressing the Register button.
8	If the information provided does not match the information in the eOPF system, then the following message is displayed.
9	If user’s credentials are validated but user’s last name in eOPF is not found in the Common Name of user’s PIV/CAC Certificate then the following message is displayed.
10	If user’s credentials are validated but user’s account in eOPF is locked, then the following error message is displayed.
11	If user’s status is not active (i.e. retired, terminated or inactive) the following error message is displayed.
12	If user’s password was entered correctly but needs to be reset (i.e. password is expired, etc.) the following message is displayed.
13	If user’s active start date within eOPF is in the future, the following error message will display.
14	If the eOPF ID and Password provided in Step 7 are valid, and the last name in eOPF is found in the Common Name in the user’s PIV/CAC’s Certificate, then the PIV/CAC Card registration process is complete, and user is redirected to the confirmation page as displayed here. Click Continue to proceed to the next step.
15	Clicking Continue sends the user to the eOPF Welcome page. Note: If the user is logging into eOPF for the first time, user is redirected to the Security Profile page to complete security questions. If the Rules of Behavior have not been accepted, or if the rules have changed since the user last accepted them, user is redirected to the Rules of Behavior page. To proceed to eOPF, user must read and accept the Rules of Behavior. After accepting, the eOPF Welcome page is displayed.

Part 2: PIV/CAC Login Scenarios for Previously Registered Users

Step	Action	Screen Shot
1	From the eOPF Login page, click the Login with your PIV or CAC image. Make sure the PIV/CAC card is inserted into the reader.
2	Once selected, based on the workstation environment, a prompt will appear asking for the PIV/CAC PIN.  This example uses ActivIdentity Software; user’s prompts may look slightly different.
3	If the PIN is not entered correctly user is shown a message similar to the one shown here.
4	If the correct PIN is entered and the PIV/CAC was previously registered then the eOPF Welcome page is presented.
5	If user was previously registered, and the credentials are valid, but user’s last name in eOPF is not found in the Common Name of the user’s PIV/CAC certificate, the following error message is displayed. Follow the instructions in the error message to resolve.
6	If user’s credentials are valid but user’s account in eOPF is locked, the following error message is displayed. Follow the instructions in the error message to resolve.
7	The following screenshot depicts an alternative PIN prompt other than the ActivIdentity prompt used in the above scenarios.

New Users/Logging in with eOPF ID and Password

Accessing eOPF is simple and convenient. To access your eOPF, you need an eOPF ID and password, which may be retrieved using the eOPF self-service feature. This Help page consists of three sections for NEW users.

Part 1: Obtain Your eOPF ID for New Users

Part 2: Create an eOPF Password for New Users

Part 3: First Time eOPF Logon for New Users

Part 1: ObtaineOPF ID for New Users

Step	Action	Screen Shot
1	Access user’s specific agency eOPF URL. This can be obtained from the HR servicing office. Read the eOPF User Agreement page. Click the Accept button.
2	From the eOPF Login page, click the Request Your eOPF ID link.
3	From the Request Your eOPF ID screen, enter the · Last 5 digits of SSN · Last Name · Date of Birth (mm/dd/yyyy) Click the Submit button.
4	The Request Your eOPF ID page displays stating that the request has been submitted for processing. Click the Click here to return to logon page link.
5	The eOPF ID is emailed to the email address of record in eOPF. Please contact the eOPF Help Desk if an email with the requested eOPF ID is not received.

Part 2: Create an eOPF Password for New Users

Step	Action	Screen Shot
1	From the eOPF Logon page, click the Request a New Password link. User will need their eOPF ID to request a password.
2	On the Request a New Password page, enter: · eOPF ID · Last 5 digits of SSN · Last Name Click the Submit button.
3	The Request a New Password page displays indicating user’s request has been submitted for processing. Note: If user’s information is verified, but user’s eOPF account does not have a valid email address, then an email is sent to user’s PO ID administrator stating that the user requested their password but does not have a valid email address in the system.
4	If user’s information fails to be verified, an Access Denied message is displayed. Verify user information is correct OR contact the helpdesk.
5	If New Password Request is successful as shown in step 3, an email with a password reset link and instructions is sent to the email address on file in user’s eOPF. The link is valid for 4 hours. Click the LINK. If it is not clickable, copy and paste it into the browser window. Please contact the eOPF Helpdesk if an email with the password reset link is not received.
6	The link opens the Reset Your Password screen.  Type in: · eOPF ID · Last 5 digits of SSN · Last Name Click the Submit button.
7	The Please reset your password page displays. Enter a password that meets user’s agency’s security guidelines in the New Password field, then again in the Verify Password field. Click the Reset Password button, which brings user back to the eOPF Logon page. You are ready to log in to eOPF! Continue with Part 3.

Part 3: First Time eOPF Logon for New Users

Step	Action	Screen Shot
1	Enter eOPF ID and password on the eOPF Logon page. Click the Submit button.
2	The Select and answer your security questions screen displays. Select questions from the drop-down menu, and answer the questions in the blank fields on the right.  Security question answers are not validated for format or correctness (i.e. state, numbers, or dates).  Maximum length for an answer is 35 characters. To start over, click the Reset button.
3	User has the ability to create custom questions for Personal Questions; however, custom questions cannot be created for Helpdesk Questions. Click the drop-down menu and select Write your question.  Once selected, a blank question field is added, allowing user to type a custom question.  Click Add. Once a custom question is created, it will always be listed in the drop-down menu.  Maximum length for a question is 100 characters.  There is no limit to the number of custom questions you may create.
4	A confirmation message states, “Your question is added to the Personal questions list.” Select the drop-down menu arrow again and choose user’s newly created question. Type the answer in the blank field to the right.
5	To save, click the Submit button below the questions.
6	The Rules of Behavior page displays. Read the rules and click the Accept button.
7	The screen refreshes and the eOPF Welcome page is displayed. That’s it! You are in eOPF. From this page, eOPF can be navigated with the buttons on the left.

Current Users/Logging in with eOPF ID and Password

To access your eOPF, you need an eOPF ID and password. If you have forgotten one or both of these, the user may obtain new eOPF ID and password by using the eOPF self-service features.  Using the self-service feature, a user does not need to contact the eOPF Helpdesk or the agency’s HR servicing office for an eOPF ID or password reset. This Help page consists of three sections for CURRENT users.

Part 1: Request Your eOPF ID for Current Users

Part 2: Request a New eOPF Password for Current Users

Part 3: Change Security Questions and Add Custom Questions for Current Users

Part 1: Request eOPF ID for Current Users

Step	Action	Screen Shot
1	Access user’s specific agency eOPF URL. This can be obtained from the HR servicing office. Read the eOPF User Agreement page. Click the Accept button.
2	From the eOPF Login page, click the Request Your eOPF ID link.
3	From the Request Your eOPF ID page, enter the · Last 5 digits of SSN · Last Name · Date of Birth (mm/dd/yyyy) Click the Submit button.
4	The Answer Security Question page displays, requesting an answer to one of the Security Questions that is chosen. Enter the appropriate response. Click the Submit button.
5	The Request Your eOPF ID page displays stating that the Login ID request has been submitted for processing. Click the Click here to return to logon page link.
6	The eOPF ID is emailed to the email address of record in eOPF. Please contact the eOPF Help Desk if an email with the requested eOPF ID is not received.
7	Return to the eOPF Logon page. Type in eOPF ID and user password. Click the Submit button.

Part 2: Request a New eOPF Password for Current Users

Step	Action	Screen Shot
1	From the eOPF Logon page, click the Request a New Password link.
2	On the Request a New Password page, enter: · eOPF ID · Last 5 digits of SSN · Last Name Click the Submit button.
3	The Answer Security Question page displays, requesting an answer to one of the Security Questions that is chosen. Enter the appropriate response. Click the Submit button.
4	The Request a New Password page displays stating that the request has been submitted for processing.
5	An email with a password request link and instructions is sent to the email address on file in eOPF.  The link is valid for 4 hours. Click the LINK. If it is not clickable, copy and paste it into the browser window. Please contact the eOPF Helpdesk if email with the password reset link is not received.
6	The link opens the Reset Your Password page.  Type in: · eOPF ID Click the Submit button.
7	The Please reset your password page displays. Enter a password that meets user’s agency’s security guidelines in the New Password field, then again in the Verify Password field. Click the Reset Password button.
8	The page refreshes, displaying the eOPF Logon page. Enter eOPF ID and new password to logon to eOPF.

Part 3: Change Security Questions and Add Custom Questions for Current Users

Step	Action	Screen Shot
1	eOPF lets users change the security questions at any time. From the eOPF Welcome page, click the My Profile button.
2	From the Who Am I? page, click the Change Security Questions tab.
3	The Change Security Questions page appears. Click the drop-down menu arrow and select the security question to change. Type in the answer in the box to the right of the question. Security question answers are not validated for format or correctness (i.e. state, numbers, or dates).  Maximum length for an answer is 35 characters.
4	User has the ability to create custom questions for Personal Questions; however, custom questions cannot be created for Helpdesk Questions. Click the drop-down menu and select Write your question.  Once selected, a blank question field is added, allowing user to type a custom question.  Click Add. Once a custom question is created, it will always be listed in the drop-down menu.  Maximum length for a question is 100 characters.  There is no limit to the number of custom questions a user may create.
5	A confirmation message states, “Your question is added to the Personal questions list.” Select the drop-down menu arrow again and choose a newly created question. Type the answer in the blank field to the right.
6	To save, click the Update button below the questions.