Truth…
Plndr has always been my go to for fashion at reasonable prices since 2011. My packages always were on time if not faster. Ordered in 2024 and the experience is still on point
Date of experience: January 12, 2024
151 total
Plndr has always been my go to for fashion at reasonable prices since 2011. My packages always were on time if not faster. Ordered in 2024 and the experience is still on point
Date of experience: January 12, 2024
Placed three orders from this site. The second two arrived first, with the first order yet to fully arrive. Filed two support requests, and both have disappeared into the wind. Have not been able to reach customer service at all. Tried reaching out to them on twitter, and they told me to DM them when their account does not allow DMs from people they are not following. Can't reach anybody. Good products, awful customer service.
Date of experience: April 28, 2021
Well over a month after making my initial purchase and I still hadn't received the merchandise I ordered. So, I contacted their "customer service" and was lied to and given the cold shoulder. I am currently in the process of having Paypal get my funds back from these thieves. Please heed my warning...go anywhere else for your apparel and accessory needs! BUYER BEWARE!
Date of experience: August 04, 2017
Reply from Plndr
the check-out process is not user-friendly. i consider myself to be somewhat tech-savvy and your process is frustrating. fields do not stay populated with previously entered data after choosing payment method, which is another problem itself. paypal did not work for me and it always has in the past with every other site. also, customer service takes too long to respond and shipping times are laughable, especially when items are local to me. from a customer's point of view, it seems as though no one is doing anything to make your brand better.
Date of experience: March 24, 2017
Horrible customer service. Slow shipping. Couldn’t connect my order to my account. I’ll never order again. It’s also frustrating that your location is located in the same city that I live in. What is taking so long? Please further assist.
Order # 2000036700
Date of experience: February 01, 2020
Reply from Plndr
Was introduced to PLNDR by a close friend of mine back in 2012 and ive been using it ever since and is now my go to website to go online shopping. Every now and then ill check the website to see if they are advertising their online promo codes that allow you to get discounts on shirts, pants, socks, jewelry, and shoes. Sometimes it is better to wait to buy that shirt you wanted because there could be a new promo code that'll save you money on that specific shirt.
Date of experience: June 11, 2017
So far, I'm not having an easy time. Just placing the order was difficult as the 20% email signup bonus offer code would not be accepted. I signed up, and tried the code immediately, but it's getting rejected as having been expired.
Date of experience: June 22, 2017
Reply from Plndr
It has been 8 days and I still haven’t received a tracking number on my shoes. I’ve contacted customer support and I just got an automated response. I’m gonna give it another 3 days before I cancel. Will update if they do end up shipping.
Order #2000038784
Date of experience: May 04, 2020
Used this site 4 years ago very regularly... it was wayyyy better back then, always good coupons better incentive, but hey i still bought a lot I'm just not nearly as happy with my purchase this time as i remember being. I am literally on my way to the mall now to do buy more lol
Date of experience: July 29, 2017
Ordered on August 5th & still haven’t received my order on the 19th. Customer Service responses show they could care less. Dope clothing, but this wait & Service is definitely not worth it!!
Date of experience: August 20, 2019
Reply from Plndr
Made my purchase on 12/14/16 hoping to receive it before Christmas, however, my item did not ship till 12/24. So disappointed, as this was a Christmas gift to my Father. They need to provide better and faster shipping services.
Date of experience: December 28, 2016
Reply from Plndr
I've been shopping with Karmaloop/Plndr for years. Even lost money in the change. But I like their selections and some exclusivity with the clothing and fashion on the site. I got free shipping one time(which may have been a fluke but would be nice occasionally) and it was very cool and made me feel appreciated! Looking forward to another 10 years!
Date of experience: December 27, 2016
I never received my HUF shoes. To make things worse, there was no email specifying that you guys do not have the item in stock. During this transaction there was no courtesy given to the customer.
UNSATISFIED
Date of experience: December 31, 2016
Reply from Plndr
I am a loyal customer to plndr and karmaloop, and never once experience
d bad customer service. I always find the illest streetwear, and people always ask me where do I cop my gear 👍🏾! I appreciate the quality and stylish looks this site brings.
Date of experience: March 31, 2017
There could have been an easier way of filtering down to exactly what I was looking for i.e Tank Tops. I was finding different kinds under different sections when that's mostly what I was looking for.
Date of experience: June 12, 2017
gift card was expired even though there wasn't any red text indicating that it was expired. coupons weren't active even though the countdown has hours left on it
Date of experience: July 19, 2017
I've been purchasing from Plndr for the past 5-7 years and they always have deals. The only issue I've ever had with them is the gift code system could be a little better, as in if one can no longer be used it should just be removed from the list.
Date of experience: July 04, 2017
Please format you checkout section on the website for Aple products. It is very hard to differentiate between the different boxes and what information (shipping and billing) needs to go where. Thanks!
Date of experience: July 17, 2017
Ordered my package about two weeks ago and still haven't gotten a shipping confirmation! Horrible service, won't be buying anything from this website again.
Date of experience: December 29, 2016
Reply from Plndr
Given discount code but was not applied ..... Removed items, still bought a couple, seems shady though, will look into other sites for future purchases.
Date of experience: April 21, 2017