Contact Gamestop Customer Service
Gamestop Phone Numbers and Emails
Toll-Free Number:
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(866) 323-2321
Customer Service:
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(888) 622-0173Citizens One
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(855) 497-8168PowerUp Rewards Credit Card
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(800) 883-8895
Gamestop Emails:
How to Contact Gamestop?
Most Popular Number:
| Total calls: 2 595 | Issues resolved: 71 | Last call: Jun 21, 2025 |
Gamestop Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Gamestop Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Gamestop is 8663232321. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 54% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Gamestop may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Gamestop Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Gamestop is 8663232321. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 54% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Gamestop may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Gamestop mainly because of product/ service, request for information, shipping and delivery.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Gamestop is usconsumerrequests@gamestop.com. 37% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Gamestop Website:
Gamestop Help Center:
Corporate Office Address:
Gamestop Customer Service Reviews
Id give them a zero star rating if I could but sadly cant. Traded in an Xbox to buy a game and used the gift card but says theres no money on it.
Now I cant get a customer service agent to answer or call back. Its ridiculous.
I called customer service as recommended by capital one credit service,waste of time,no help,wanted me to pay $5. To answer one question,was already ripped off,an now GameStop wants to add to it!
I had an old gift card that had been deactivated without notice. I went into the store to make a purchase and had to pay cash because they wouldnt honor my gift card even though they could see the balance was $50.
That should have been addressed at store level without me having to search for the right customer service number and make multiple, multiple calls over several days before I finally got a representative.
Once I finally got a representative on the phone she was able to resolve my issue, but this was all extremely time-consuming and frustrating.
Lesson learned.
From now on its Amazon or nothing. Its a shamcalling the numbertry
How Good is Gamestop's Customer Service?
Summary of Gamestop Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Gamestop?
Shipping and Delivery Question:
- “Order not arrived”
- “Wrong address”
- “Missing package just delivered”
Product/ Service Question:
- “Damaged product”
- “Bought in store on line purchase had delivered to store this 6th time been here have tracking number says delivered they refused give me my product and even with my receipt refused refund”
- “Game problem”
Request for Information Question:
- “Switch 2 midnight release questions”
- “Would like to know if my order will be delivered today by 9 o'clock”
- “They keep hanging up before I can speak to a live person”
Account Question:
- “Someone is using my bank account to make charges.”
- “Account is locked”
- “Can’t log into pro account”
Payments and Charges Question:
- “Fraud”
- “Unauthorized payment”
- “Over billed”
Cards Question:
- “About gift card”
- “Stolen card”
- “Gift card scam”
Refund Question:
- “I need refund”
- “Refund preorder”
- “Refund”
Activation/ Cancellation Question:
- “Cancel membership”
- “Cancel menbrecy”
- “Cancel my order”
Return/ Replace Question:
- “Change order”
- “Name change on card”
- “Change Stores of online order”
Website/ Application Question:
- “Can’t pay for what I want on the site”
- “Application”
- “I accidentally paused my order online”
Staff Question:
- “Rude worker”
- “Customer service”
- “Bad customer service experience”
Employment Question:
- “W2”
- “To apply for job”
- “Job”
Other Question:
- “My order”
- “PSA submission”
- “Stolen identity”
Compare Gamestop Customer Service To
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