How to Pay
You can make payments online, by phone or mail, or in person. If you need help setting up an account, have questions about your bill, or would like to learn more about your options if you cannot pay your bill in full, please contact Customer Service.
To make a payment, you will need your account number, which is located on your water and wastewater bill. View a Sample Bill to see where your account number is located. Please note that if you wish to pay using a credit or debit card, you will be charged a convenience fee of 2.25%. We currently accept Visa, MasterCard, Discover, and American Express.
Beware of scams: You can protect yourself from fraud by using only the official payment methods listed below for your transactions.
For answers to frequently asked questions about billing, visit Billing FAQs.
Sign up for a My DEP Account
To pay your bill online, you can register for a My DEP Account. A My DEP Account is free and allows you to:
- pay your bill online
- receive your bills electronically
- review your billing history
- view and print your current bill or retrieve and print past bills
- track your water usage and sign up for online leak notifications
- submit forms online and track their status
To get started, head over to the My DEP Account login page and click “Sign-up” and then follow the prompts. Please note that to complete the sign-up process, you will need to enter your account number and your activation token, both of which are located on your water and wastewater bill. View a Sample Bill to see where you can locate your account number and activation token.
To avoid a debit block, we encourage corporate customers to contact their bank to add Paymentus Originator ID: 1020401225 to their exception list.
How To Pay Video Tutorials
Use our How to Pay Video Tutorials to learn more about setting up your My DEP Account.
Online Quick Pay
If you prefer not to sign up for a My DEP Account, you can pay online using our QuickPay system to make a one-time payment. Payments will be credited to your account the next business day.
Pay by Phone: (866) 622-8292
24 hours a day, 7 days a week
Customers can pay their bill over the phone by calling 866-622-8292. This automated payment service allows customers to pay their bill quickly and efficiently by using a checking account, credit card, or debit card.* Customers can pay their bill over the phone at no cost by using their checking or savings account.
*Please note that if you wish to pay your bill using a credit or debit card, you will be charged a convenience fee of 2.25%. We currently accept Visa, MasterCard, Discover, and American Express.
DEP Borough Offices
You can pay in person with check or money order at one of our Borough Offices. For office hours and locations, visit Customer Service.
NYC Department of Finance Business Centers
You can pay in person with cash, check, or money order at an NYC Department of Finance Business Center. For office hours and locations, visit the NYC Department of Finance website.
Use the return envelope sent along with your bill. Checks or money orders should be made payable to NYC Water Board. Simply enclose the bill stub with your check or money order, put a stamp on the envelope and mail to:
NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163
Environmental Protection311
