Pet Supplies Plus Rewards

• Get 5 points for every $1 spent. 
• Receive a $5 Reward Coupon for every 1,000 points earned.
• Rack up bonus points by taking fun polls, surveys and more.
• Get early and exclusive access to events and giveaways.
• Redeem your Reward to save on your next purchase.
• Discover personalized content just for you and your pet on the Member Dashboard.

Provide all necessary registration information to enroll online. Log in or create an online account and accept the Terms and Conditions of Pet Supplies Plus Rewards to have full access to the benefits of the program.

Neighbors can also enroll in-store at the register by accepting the Terms & Conditions on the pin pad when prompted and completing the e-mail verification. A fully verified e-mail address is required to be enrolled in Pet Supplies Plus Rewards.

We’re simplifying everything so you can get the most out of your Rewards membership.  As part of a Rewards refresh, we’ve retired our Product/Service Rewards programs. By doing so, we’re paving the way for even more exciting opportunities to earn Rewards points in the future.

• Through 12/31/25, current Rewards members, who enrolled prior to 4/1/25, can keep earning “punches” for Service Rewards and make purchases toward Product Rewards. 
• Please make your final purchase by 12/31/25. This is the final day to meet eligibility requirements for Service/Product Rewards. After then, purchases stop counting toward earning these specific Rewards.
• You’ll now receive updates on your Service/Product Rewards progress by email only. They’ll no longer be tracked on your Rewards dashboard.
• Effective 12/31/25 the Product/Service Rewards programs will be officially retired      

Yes, to access all your benefits and Member Dashboard, you must have an online account. If you don't have an online account, you will still receive in-store member pricing and monthly earned Rewards coupons via email, but you won't be able to access other program features and benefits.

If you do not identify your membership status during purchase, you have up to 30 days to claim points. To claim points, you must provide proof of purchase in the form of a transaction receipt.

Contact Neighbor Services via a web contact from to provide proof of purchase. Neighbor Services will verify proof of purchase and manually credit points to the member's account. Account lookup may be conducted by providing Neighbor Services with the member's account. Account lookup may be conducted by providing Neighbor Services with the member's name, email, phone number, and/or member ID. Your account will reflect the points within a few days.

Yes, the coupon can be redeemed in-store or online.

In-store Redemptions:

• The Reward coupon must be presented to the team member for application to the transaction either via scanning the barcode or manually entering the 20-digit code.

Online Redemptions:

• Enter the 20-digit code in the promo code box at checkbox and hit 'apply'. 
• If a transaction is cancelled before being completed, points are not applied, and the coupon remains active.

Yes, points expire one year after they are earned. When points are redeemed, they are redeemed "first in, first out," which means "oldest" points are redeemed first. 

Once you’ve earned enough Rewards points, we’ll automatically issue and email you a Rewards coupon at the beginning of the month. You can also find the coupon(s) in the “Rewards History” section on your dashboard.

You will receive a single coupon with the highest value you are eligible for, up to $10 per month.

• 1,000 - 1,999 points = $5
• 2,000 - 2,999 points = $10

Manually Redeeming Points: You may also manually redeem your points for a Reward in the ’Convert Points to Coupon’ section of your Member Dashboard once you have enough points for your Reward of choice. 

You earn 5 points for every $1 dollar spent. If an item is on sale or a coupon is applied, points are awarded based on the price you pay for that item. Points earned are rounded to the nearest whole number for each product individually.

Please note that items costing less than $0.10 will not earn points, as points round down to zero.

• For totals that involve cents (e.g., $42.48), the entire value is calculated at $1.00 x 5 points and then subsequently rounded to the nearest whole number.
• Ex: A member purchases $42.48 worth of items becomes 42.38 x 5 = 212.40 points before final rounding. This is rounded to the nearest whole number and the member earns a final value of 212 points. The member then purchases $17.12 worth of items, earning 85.60 points. Their account dashboard now reflects 298 points = 212 + 86 points.

You will earn points with every purchase, plus look for fun ways to earn bonus points like taking a poll, watching a video or checking out an article all on your Member Dashboard. 
Points can also be earned during specified time periods by purchasing certain products or attending an in-store event. Make sure you're earning points every time you shop. You must provide your phone number when checking out in-store, or make sure that you are signed into your account when checking out online here. 

Points earned will appear in your account within 24 hours of purchase.

Once you’ve earned enough Rewards points, we’ll automatically issue and email you a Rewards coupon at the beginning of the month. You can also find the coupon(s) in the “Rewards History” section on your dashboard.

You will receive a single coupon with the highest value you are eligible for, up to $10 per month.

• 1,000 - 1,999 points = $5
• 2,000 - 2,999 points = $10

Manually Redeeming Points: You may also manually redeem your points for a Reward in the ’Convert Points to Coupon’ section of your Member Dashboard once you have enough points for your Reward of choice. 


Note: Regardless of issuance method, the coupon will appear on your Member Dashboard in the 'Reward History' section. Reward coupons must be manually applied at checkout.

Points are not earned on the following: 

• Shipping and delivery fees
• Taxes
• Coupons or promotions
• Rx purchases
• The purchase of a gift card
• Any other items as specified during transaction

• $5 off coupon for every 1,000 points
  • 1,000 points = $5 off coupon
  • 2,000 points = $10 off coupon
  • 3,000 points = $15 off coupon
  • 4,000 points = $20 off coupon

Points may be redeemed by logging onto the Member Dashboard, following the prompts to redeem points and then: (i) Applying them as a coupon to product purchases; OR (ii) Applying them as a coupon to service appointments. LIMIT: One (1) coupon per transaction. 

• Points are converted to coupons in 1,000 point increments.
• These coupons can be used on any purchase in-store or online.
• The coupon expires 30 days after the date of issue.
• Coupons will be automatically issued at the beginning of the month, based on the total amount of eligible points available

Valid for one-time use only. Pet Supplies Plus Rewards members only. May be redeemed at participating Pet Supplies Plus locations only. Restrictions may apply. No cash value or cash back. Excludes gift cards and prior purchases. Valid on in-stock items only. Void if altered, reproduced, transferred, sold, or where prohibited by law. Offer may be revoked at any time. Discount will be deducted after all other eligible discounts are applied but before sales tax. If coupon value is greater than purchase value, unused value of coupon is surrendered. Returns will result in forfeit of coupon applied during the original transaction and will not be credited back to Members.

If you return an item, any points earned will be deducted from your point total. If the point value of the return is greater than the point value in your account, the account will show a negative balance until future purchases are made to bring the account positive.

When a member returns a product(s) purchased with a coupon, the returned value will only equate to the total cash or credit originally paid by the consumer (excluding taxes, shipping, handling, discounts, or prices before discounts, coupons, gift cards, or other offers are applied). Any discounts, coupons, gift cards, or other offers applied during the original transactions will not be credited back to Members.