If there was an option for ZERO stars, I would leave that! Their customer service SUCKS. Been trying to close account since last year after I had to abruptly move. Nearest bank now 4 hours away after move. Wouldn't close after messaging via app, and still won't as wants me to go in-person. Brought my account as close to 0 as possible so wouldn't worry about dealing with balance, and they still won't close account. Now in the negative due to below balance fees. NOT MY PROBLEM AS I REPEATEDLY ASKED FOR ACCOUNT TO BE CLOSED. Unless this bank wants to pay for my travel to my nearest bank, CLOSE THE FREAKIN ACCOUNT!
No Checking Accounts available from IBERIABANK
If you are an authorized representative of IBERIABANK, please contact us to have your products included.
IBERIABANK Checking Accounts Reviews
1.5
22 reviews
What's Your Rating?
Most Recent
Most RecentMost Useful
Review sort
Report Abuse
1 Star Rating
Product: IBERIABANK Checking
Comment
Report Abuse
1 Star Rating
Don't be fooled. What Iberiabank falsely claims is 'mobile banking' is nothing of the kind. I have had several representatives repeatedly tell me that their app is broken and in order to make a deposit I have to drive to a bank branch and deposit in person the very same check their app rejected as a duplicate, after agreeing that the check was not a duplicate. They are aware of the defective app, but refuse to cure it. I had one rep insist that the app CANNOT and WILL NOT be fixed. I have numerous accounts at other banks and I assure you that THEIR apps are not fatally flawed, nor do the other banks place the onus on the customer to bank in person due to their unwillingness and/or inability to remediate their flawed application. First Horizon is about to take over this mess. Wanna bet their due diligence didn't uncover the myriad issues they'll have to stumble over during merger cutover and implementation?
Updated to add that I just read the other reviews across their other product lines. As bad as Iberiabank is, I had no idea of the depth and breadth of their incompetence. Given the scope of the problems, if I'm the M&A guys at First Horizon, I'm seriously considering unwinding this deal. Could that be why they've delayed the effective date to March of 2022?
Updated to add that I just read the other reviews across their other product lines. As bad as Iberiabank is, I had no idea of the depth and breadth of their incompetence. Given the scope of the problems, if I'm the M&A guys at First Horizon, I'm seriously considering unwinding this deal. Could that be why they've delayed the effective date to March of 2022?
Product: IBERIABANK Checking
Comment
Report Abuse
1 Star Rating
If you don't use your debit card every month, they will turn it off. An in-person visit to the branch becomes necessary. After countless problems with their servers being down and constant requirements to visit them in person to fix issues that only happen at their bank, I am going back to Chase.
Product: IBERIABANK Checking
Comment
Report Abuse
1 Star Rating
Agreed to open an account for me and took the initial deposit. The next day they said they were not opening an account, but refused to release the hold on my deposit (paid via AMEX).
They choose to tie my money up and just let the hold fall off. I filed a Complaint with the Consumer Financial Protection Bureau and they won't even respond to the Complaint.
Below is what I received from the Consumer Financial Protection Bureau -
We have alerted the company its response is past due.
We expect companies to respond to every complaint within a reasonable amount of time. We forwarded your complaint to the company; unfortunately, they have not responded in full to your complaint and are now late in getting back to you.
We’ve alerted the company that its response to your complaint is now past due and that a response is still expected.
COMPLAINT ID
201012-5564188
11.2.2020 (Update) Filed a Complaint with the Federal Reserve and received a response that IBERIABANK should be responding to the CFPB and was in violation for not.
Also filed a Complaint with the Arkansas Attorney General and it was assigned an investigator yesterday, whom reached out to me for exact details.
This bank believes they do not have to answer to any regulatory authority.
Just to give an update it's now 11/12/2020 and this is the response I have received from the Consumer Financial Protection Bureau........
We have alerted the company its final response is past due.
We haven’t received a final response from the company in the expected time, even though the company initially responded that they were working on your complaint.
We’ve alerted the company that its response to your complaint is now past due and that a response is still expected.
COMPLAINT ID
201012-5564188
They choose to tie my money up and just let the hold fall off. I filed a Complaint with the Consumer Financial Protection Bureau and they won't even respond to the Complaint.
Below is what I received from the Consumer Financial Protection Bureau -
We have alerted the company its response is past due.
We expect companies to respond to every complaint within a reasonable amount of time. We forwarded your complaint to the company; unfortunately, they have not responded in full to your complaint and are now late in getting back to you.
We’ve alerted the company that its response to your complaint is now past due and that a response is still expected.
COMPLAINT ID
201012-5564188
11.2.2020 (Update) Filed a Complaint with the Federal Reserve and received a response that IBERIABANK should be responding to the CFPB and was in violation for not.
Also filed a Complaint with the Arkansas Attorney General and it was assigned an investigator yesterday, whom reached out to me for exact details.
This bank believes they do not have to answer to any regulatory authority.
Just to give an update it's now 11/12/2020 and this is the response I have received from the Consumer Financial Protection Bureau........
We have alerted the company its final response is past due.
We haven’t received a final response from the company in the expected time, even though the company initially responded that they were working on your complaint.
We’ve alerted the company that its response to your complaint is now past due and that a response is still expected.
COMPLAINT ID
201012-5564188
Product: IBERIABANK Checking
Comment
Report Abuse
1 Star Rating
Iberiabank is the worst bank I have ever had the misery of dealing with. I've been a customer for over 2 years. I just deposited a check for $3000 and because I don't have the money in my account to cover the check, they are holding my funds for 8 days from the date I deposited the check. It is a local check from another institution not even a mile from the branch where I deposited the check. I called the branch and asked them to please look into releasing the funds and they refused my request. In the meantime, they are denying all of my transactions...even as small as $1.05....while they "hold" my money. These are the most crooked people.
Product: IBERIABANK Checking
Comment
Report Abuse
1 Star Rating
Absolutely the worst bank ever. Horrible customer service. They must have low standards because I have never dealt with such a pathetic bank, either local or large, that is so unappreciative of its customers. What a lack of mission and character everyone shows, both in their branches and customer service phone lines. I don't feel there is anything for any of their employees to be proud of at any level really.
Product: IBERIABANK Checking
Comment
Report Abuse
2 Star Rating
IberiaBank runs their online banking on the prehistoric age model. If you depend on or are accustomed to the conveniences and security of online banking programmed by someone born at some point after Fred Flintstone, then you do NOT want to use this bank. If you think you have lost your debit or credit card, you can NOT open the app on your phone or log in securely from your laptop and click a button to temporarily suspend said debit or credit card. Nope. You have to call them. If you have POA and manage the affairs for a sweet but aging parent and you live in another state, you'll have to go into a branch for almost everything since practically nothing can be managed online. If you want to your local branch for everything, they might be fine, but even to log in to my checking account from an approved laptop, I still have to remember and type my username every time. To add a biller to have a check cut and sent to while logged in securely to my checking account, I have to wait for a security code to be texted to my phone to do this. It's disguised a being top-notch security, but really, it's clunky and inconvenient. What's the point of approving a device to log securely into your checking account in order to conduct regular damn online banking, then have to still type your username in, or wait for a texted code to send a check to a landscaper for service? I have checking accounts with other banks, and when I have approved a login from a device that should be considered secure, I am free to conduct my business without further need for "security clearances". I can also temporarily suspend my card from potentially fraudulent activity from within the same secure login. You can't do this with Iberiabank. It's poor. I'm giving it 2 stars because they are currently running a great promotion on their money market product. Good for you. Unfortunately, I will be finding another interest-bearing product to put our money in. Managing checking accounts and debit cards from only within a branch does NOT fit our lives anymore.
Product: IBERIABANK Checking
Comment
Report Abuse
1 Star Rating
The atm keeps saying I’m exceeding my available balance when I’m not,and says a hold might be against my account,when I call them the person I spoke to said there are no holds on my accounts so she doesn’t know why it’s saying that
Product: IBERIABANK Checking
Comment
Report Abuse
2 Star Rating
Closed weekends! National number closed weekends! Bank is the only one which must recognize a customer to allow them inside the bank.
Product: IBERIABANK Checking
Comment
Report Abuse
1 Star Rating
The fraud department called me to report potential fraud. They instruct me to go into the bank to fill out the paperwork and then decline my fraud request.
They refused to give me a reason why it was declined and refused to provide information as to the results of the investigation. This is the worst bank ever! Do not use this bank unless you like being ripped off.
They refused to give me a reason why it was declined and refused to provide information as to the results of the investigation. This is the worst bank ever! Do not use this bank unless you like being ripped off.
Product: IBERIABANK Checking
Comment
Review IBERIABANK Checking Accounts
IBERIABANK Checking Accounts Q&A
Get answers to your questions about IBERIABANK Checking Accounts below. Editorial and user-generated content is not provided, reviewed or endorsed by the issuer of this card.
Most Popular
- Most Popular
- Most Upvotes
Questions sort
Trying to pay my Bank account fee from another card. How can I do that for Iberia bank it is almost $70. 00
0
UpvotesReply