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Avoid at all cost. Horrible customer service to not understand English. Unable to help you will charge you extortionate fees. App is very difficult to use. Charged me over 2000 aed in fees and i had no idea. Wont let me pay in installments.
Date of experience: November 12, 2023
Worst customer service. the people on the phone doesnt even know what we the normal people knows and dont understand english. Also talking rudely, something like i borrowed it from a private lender. I have been dealt with most of the banks but this one is the worst. Called many times its the same situation not welcoming.
Date of experience: November 10, 2023
The worst bank in the world. Customer service is unable to answer you. I had to send my license 4 times, and it is still not taken into account, payments are refused without reason. No professionalism. Run away !
Date of experience: November 08, 2023
Very Bad Customer Service, you simply raise the complaint and then follow up 100 times all the time they have different statement on your complaint.
Its Very Difficult To Approach Them First .. type the same request .
Kindly dont deal with this bank
Date of experience: November 08, 2023
Worst customer service. They held my salary when I got paid my bonus. I chased them over a week and they still reply to me saying that I have not replied. Every customer service agent tells you to do something completely different.
Waste of time, unreliable banking and corrupt processes.
Date of experience: October 31, 2023
Huge fees, terrible international currency rates, worst customer service out of any bank or business in general I have ever seen. Most incompetent group of individuals I have ever see, all management should be fired immediately
Date of experience: November 08, 2023
actually i am surprised to see 1.7 as rating, it should be below 0 with such kind of services the bank is offering
Date of experience: November 05, 2023
This bank needs to close. Money is being debited from my account for no reason. They are stealing money from your account. And when I called them, they told me that this was a technical problem at the bank, but this is already the third time this has happened to me, and in the end I asked if you could help me, like she offered me car insurance, on that I said I didn't need insurance and then she said goodbye to me. They steal money and don't even want to help their clients. This is not a bank, these are some kind of scammers.
Date of experience: November 01, 2023
Very bad experience while most of the time out of service and cash withdrawal issues. It gives mostly out of service. Too much time wasting.
Date of experience: November 03, 2023
Very poor system and process. I am almost 8 years account holder of rak bank. Recently i have changed my company and i have every single document and even submitted to its rola branch in physical. They just reply with one message from last one month your application is under process. Really unprofessional team and unnecessarily delay
Date of experience: October 05, 2023
Mr.Arun soman and Mr. Sachin kakkunnath from dragonmart branch both gentlemen are really supportive and helpful.we are new to uae business.
They answered to all our queries and concerns & explained each by point.
This helped us to build trust and good relationship with RAKBANK.
Thank your appreciated !!
Date of experience: September 27, 2023
Even not deserve one star
Very bad and rude staffs
Specifically in loan system
Date of experience: November 07, 2023
Worst customer service particularly with Musaad over d phone. I applied loan but loan didn’t happened. They opened me account and charging me AED 26.25 for 2 consecutive months despite account not activated. They are telling me to close account but still have to pay charges plus AED 100.This is so bad and not fair procedure. I will report this to central bank of UAE as no one is willing to help on my issue.
Date of experience: September 29, 2023
Terrible customer experience. They keep closing branches but are keeping old processes. You need to go to the branch for everything, document update, phone number, etc. Waiting an hour to just update my passport is ridiculous. I have bank accounts with other branches and never went to their branch for more than 7y. Customers come to the branches frustrated and of course the employees can’t really do anything so they are also frustrated. Their support channels don’t know anything or sometimes give contradicting information. It’s just pure frustration and anoyment having a relationship with this bank.
Date of experience: October 03, 2023
Bad experience ever , they didn’t even deliver debit card and outstanding balance of 236 DHRMS
Date of experience: November 04, 2023
As I am a holder of Titanium credit card, had to call them to convert one of my purchase to
EPP for 6 months. The agent Ms. Aalya converted into 3 months by herself without listening properly. I called them again to convert into 6 months. No one is helping. Always explaining about their process & procedures. If I want, can cancel the current 3 months EPP & make a fresh request for 6 months but cancellation charges will be applicable.
Why should I pay for their agent's mistake?
No helping mentality, Not taking care of their customers. Very very very worst experience with RAKBANK.
Date of experience: May 27, 2023
Experiencing harassment from the Rakbank debit recovery team, even though I've never been a Rakbank customer and have never lived in the UAE. My elderly family members are also being affected.
Date of experience: October 24, 2023
I cannot express how utterly useless and frustrating this bank is. Honestly, better keep your money under your bed and live a happy life without this pathetic bunch of incompetent, unfriendly tellers and broken systems.
Date of experience: October 02, 2023
Dont apply loan on RAK BANK they will hold your money for long time. My buy out loan has been applied since end of august. it is been 1month until now they did not release the remaining hold amount. But still they put the money on Hold. Even i requested them for urgency as my son is having chemotherapy still they hold the loan. So if you dont want to wait for almost 2months dont apply any loans from them. They will just inform that it will be release tomorrow for 3 weeks now this is the 4th week until now the loan is not released
Date of experience: September 30, 2023
Khalidya Branch
I asked for a bank statement for my account . I waited for 50 minutes , when I reached my turn a female officer Ms, Alhambra Ahmed with a beautiful smile welcomed me and nicely apologized for the long waiting time , she finished my application very quickly and professionally , I forgot all the time I spent and I really appreciate her time , She is an example of a devoted professional person
Thank you again Ms Alhambra Ahmed , RAK Bank , Khalidya Branch , Abu Dhabi. Dr, Nader Elsayed
Date of experience: May 18, 2023
