We have had this bank and mortgage company for roughly a year. So far, I wouldn't recommend it to anyone. They act as if your account number is top-secret, and they can't discuss it on the phone. They won't give you access to your account without your account number, even if you give them your Social Security number, they still won't provide any information. If you call them about an issue regarding your mortgage, they'll call you back that one initial time, but then you have to keep calling and emailing someone in order for you to get acknowledged again. I wish I would have looked at the reviews before we went and got a bank account and a mortgage through them, because I definitely would not have chosen them. As soon as I figure out which bank to go through for my banking account and mortgage, I will be leaving them.
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VALSHACK @VALSHACK
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1 Star Rating
My brother has an account at this bank in Valdosta, Georgia, and is extremely sick - being cared for by his sister and brother-in-law in California. On 10/16/23, he was released from a Valdosta hospital to Hospice and given 2 weeks to 2 months to live, due to end stage metastatic cancer. For the previous 5 months, he endured 4 grueling rounds of chemo and radiation therapy to no avail. He's been through so much in the past few months, so the mental and emotional toll of his condition is overwhelming. I hold POA (which the bank has a copy of), yet, thankfully, he is still somewhat ambulatory with assistance and can speak for himself in most instances. During the chaos of relocating him from GA to Cali, he lost his wallet with IDs and credit/debit cards. However, we chose to wait until he had rested 48 hours prior to contacting the bank. We both called multiple times in the course of 5 business days, requesting a replacement debit card be mailed to him at his new address (or to his address on file in Georgia), but he was refused each time. I spoke with Lauren myself on multiple occasions, and the last time, she instructed me that I would have to come into THEIR bank and use THEIR notary to validate the POA. Okay, so that's not an option since I'm in California and my brother is at end of life. But, what really shook me up is that Lauren had the audacity to ask me, "If he's dying, why does he need a debit card?....I mean, what does he need to buy?". It took all I could do not to blow my top! When I responded that my brother wanted to, on a few occasions, get out of of the house, go the store, or state park, or grab an ice cream and didn't want his 84 year old mother or 53 year old sister buying things for him - as a matter of dignity. She then, flippantly, suggested he just use apple pay OR "just pay you back using Venmo or CashApp". I explained that not every place he wants to go will accept Apple pay, etc, and it's just a piece of plastic with his name on it, that he's focused on because it's missing. Lauren then stated my brother would have to be the one to request the debit card himself. So, I woke him up from the hospital bed in my loft upstairs, removed his oxygen canula and put him on the phone - telling him it was his bank - all while on speaker phone. Lauren's first question was "Barry, how are you doing?" He responded, "Well, not good, I'm trying to survive long enough to get this debit card". She then asked him if he had Apple pay on his phone and told him that she could only provide him with his card number "at this time". I wrote the card number down, and I asked again if they were going to mail out a replacement debit card, since he requested it himself, to which Lauren replied, "No, not at this time". I was in absolute shock that this is the type of "person" Renasant has representing customer service. I could also hear someone else in the background "feeding" Lauren things to say. The actions, responses and questions were completely inappropriate, insensitive and unacceptable - all made under the pretense of "protecting" my brother - but none of which attempted to verify his identity or show any concern about his wellbeing. In the end, I was told their legal department wouldn't validate or acknowledge my POA, AND they would not fulfill my brother's request for a replacement card "at this time". When I requested the number to the bank's legal department, I was "I cannot provide that information at this time." This is the absolute worst excuse for customer service I've EVER experienced in my entire life, and I hope, beyond hope, that Lauren and anyone else who thinks their behavior was acceptable, NEVER face what myself and the rest of my family are facing - what my brother is facing. I hope you NEVER experience one person strip your loved one of their dignity and embarrass someone the way you did my brother by basically MOCKING, chastising and diminishing him the way you did! You should be completely ashamed of yourself, but you won't be, because you are callous, cold and totally unprofessional.
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Laura Moran @lauraelizmoran
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1 Star Rating
We have banked with Renasant for 12 years and after 3 separate (major) issues, we will be moving to another bank. They are not helpful, the afterhours line is a joke, and if you have a problem, good luck in getting it resolved quickly. I should have switched after the first problem with them but I incorrectly assumed they would help since we have been loyal. They don't care about the customer and I would NEVER recommend this bank to anyone.
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VALSHACK @VALSHACK
#Truth. Rude, unprofessional and absolutely uncaring. Sorry you had to deal with it too!
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Peaceterrace @Peaceterrace
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1 Star Rating
Horrible institution. Can’t even set up an automatic draft from another bank which would bring money in for them to use. All in the name of avoiding customer service. This will be the third account with them I close. The first two were business and the things they were doing were criminal. The people are so nasty and hostile as well. I can’t figure out why they’re still in business. Anyone have any questions Chad Harris [email protected]
Fortunately a few community banks still are interested in actual business
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tnewman256 @tnewman256
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1 Star Rating
this is worst bank ever and tori in Springfield ga is very rude i closed out a account with a 0 balance they kept opening it back up and charging me fees and i closed out my accounts and had to pay a 10 casher check fee to get my own money
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Vontavius @vontaviush
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1 Star Rating
Don't be fooled by fake reviews this is a horrible bank it's free to transfer money in, but they charge you $2 per transfer to send it out. Their app is extremely outdated compared to other traditional banks even internet banks like Varo, Chime, Marcus, etc all have updated apps. The phone customer service is rude. IF YOU CAN FIND ANOTHER BANK PULL YOUR MONEY AND GO TO THEM.
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misterad1 @misterad1
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1 Star Rating
I have banked the the institution that sold out to Renasant for almost 40 years. Great relationship. Fortunately they kept their tellers that I have come to know, but replaced management with some difficult people. It’s become a real problem to do business with them now. They have lost my trust because of the new “corporate policies” , lack of attention to problems, many mistakes and poor attitude. It’s seems they are just trying to sell snake oil instead of take care of their customers. I noticed they are also losing customers hand over fist. I personally think they may be in trouble. Soon my loyalty to the people that have known there will be outweighed by corporate incompentance and I will leave. We’ll see. Thei
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amsjaa @amsjaa
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1 Star Rating
I reported them to consumer finance .gov for retuning two checks and assessing fees despite the fact I made a deposit first thing before any of that took place to cover all Of it.. bc if that they shut me down after being with them for five years.. retaliation to its finest and the worst customer service .
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csbusby @csbusby
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4 Star Rating
I have had a Renasant checking account for a few years after leaving Bancorp South. The transition was made simple and they gave a gift for switching. Every location I have been to has great customer service and friendly employees. My only thing is that I wish there were more locations in the Memphis area.
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Sarah @Switcherbear
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5 Star Rating
We made an account with Renasant a few months ago and so far it's been 10 times better than the other banks nearby. We had an account with a small local bank that was plagued with problems. Renasant is big enough to handle issues but small enough that your experience still feels personal. I like the fact that we can get a checking account without huge monthly fees. At one point we got double charged for something and the bank cleared it up quickly without hassle. I really like this bank!
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