How do I change the address on my RBC Direct Investing account?

You can request a change of address with RBC Direct Investing in one of the following ways:

• Complete an Update and Change form and return it to the address listed below;

  RBC Direct Investing Inc.
  260 East Beaver Creek Road, Suite 404
  Richmond Hill ON L4B 3M3
  
  

• Send a letter of direction to the address listed below. Be sure to include your account number(s), signature, and a phone number where you can be reached;
• Visit the e-Services section of the online investing site and follow the instructions provided under the heading "Update Your Account Profile";
• Contact an investment services representative at 1 800 769-2560 to provide verbal instructions.

Your address will be changed approximately 1 to 2 business days following receipt of the request by RBC Direct Investing.

To change your address with RBC Royal Bank, you will need to submit a separate request. If you update your address through Online Banking the change will be reflected with RBC Royal Bank right away.

Note: Although a post office box number may be provided for your mailing address, Canadian Securities Regulations require that you also provide us with a permanent street address for our records.

How do I transfer funds to/from my RBC Direct Investing account?

Funds transfers between your RBC Direct Investing account and your RBC Royal Bank account may be accomplished as follows:

Through the online investing site :

1. From the "Select a View" menu choose "Funds Transfer".
2. Click on the word "GO!".
3. Ensure that all fields are completed according to the transfer you would like to perform.
4. Click on the "Submit" button.
5. Review the detailed transfer recap and confirm your transaction.

Funds transfer requests received weekdays prior to 2:30pm EST will generally be available in your account the next business day. Requests received after 2:30pm EST, or on weekends or holidays, or through the Online & Telephone Banking service, will generally be available on the second business day following the request.

Over the Phone:

• Contact an investment services representative at 1 800 769-2560 for assistance.
• Alternatively, you may select Option 3 from the automated telephone service menu and simply follow the prompts.

Please note that transferred funds will not be available for same day settlement. For same day trades you may wish to settle from your "Bank Account on File" rather than completing a funds transfer.

How do I open an RBC Direct Investing account?

There are three simple ways to open an RBC Direct Investing account:

• By Phone - At your convenience, you may complete the application over the phone with a customer service representative at 1 800 769-2560. Your printed application will then be forwarded to you for you to sign and return with any other required documentation.
• In Person - You may make an appointment with your local RBC Royal Bank branch to complete the application with a Branch Officer.
• By Internet - You may complete the online form through Online Banking and submit it to RBC Direct Investing for review. Your printed application will then be forwarded to you for you to sign and return with any other required documentation. Alternatively, you may download and print the application form for completion.
  
  To access the application through Online Banking, from your Account Balances page:
  1. From the "Research, Purchase & Apply" menu, select "Investments & retirement"
  2. In the right hand menu, click on "Invest with RBC Direct Investing"
  3. Select "Open an RSP account" or "Open an Investment Account," and follow the instructions for completing and submitting the application

Along with your completed application, please enclose a legible copy of one of the following pieces of identification:

• Valid Passport
• National Identity Card
• Drivers License
• Birth Certificate (if under 21)
• Government Issued Age of Majority Card

Once you have completed the application, simply drop it off at any RBC Royal Bank branch or mail it to RBC Direct Investing at the address listed below. You will receive notification once your account has been opened.

RBC Direct Investing Inc.
260 East Beaver Creek Road, Suite 404
Richmond Hill ON L4B 3M3

If you are transferring assets from an existing investment or registered account, the required transfer forms are also available through the options listed above. Please be sure to include the completed transfer forms with your account application for ease of processing. As well, a recent statement from the delivering institution can assist with efficient processing of your transfer request.

How do I transfer cash or securities from another financial institution to RBC Direct Investing?

To transfer your account between institutions, please complete a Transfer Authorization form and submit it to the institution receiving the transfer. The receiving institution will review the documents for accuracy and coordinate the transfer with the delivering institution. You can download a transfer form for registered and non-registered accounts or pick one up at a local RBC Royal Bank branch.

Download a Transfer Authorization form:

Registered Accounts
Investment Accounts
RESP Accounts

Accounts may be transferred in one of the following formats:

• In cash - All securities indicated will be redeemed by the delivering institution and a cash value will be forwarded to the receiving institution, usually in the form of a cheque.
• In kind - All securities indicated will be transferred "as is"; your holdings at the delivering institution will be transferred exactly as they are currently held, including cash balances.

The following information must be included on your transfer form to ensure efficient transfer:

• Full name, address, phone number, and SIN number
• Delivering institution name and address
• Receiving institution name and address
• Method of transfer: specify all property or a partial amount (partial amount must be specified in detail) and whether the transfer should be in cash or in kind
• Date and signature of account holder at the delivering institution

How do I place a trade with RBC Direct Investing?

Enjoy access to your accounts through:

• RBC Direct Investing, our online investing site. See How do I access my RBC Direct Investing account through Online Banking?; and/or
• our automated telephone service, by calling 1 800 769-2560 and following the prompts;
• Investment services representatives, who are available to take your investment instructions over the phone. Simply call 1 800 769-2560 for assistance.

How do I access my RBC Direct Investing account through Online Banking?

From your Account Balances page, under "Investments", select one of your RBC Direct Investing accounts. You may also select the "Go to site" link beside each of your RBC Direct Investing accounts.

If your RBC Direct Investing account is not currently listed on your Account Balances page, simply call 1 800 769-2560 and a Technical Support Representative will be pleased to help you.