iQmetrix - RQ Tips

Creating tests within your RQ4 Intranet is a great way to make sure that your employees are up to date on product and industry knowledge. You can set a passing grade, view who has taken a test and view the grades received by your staff. If you have the HR Scheduling Module, you will then have the Intranet. Create a Test Within your RQ4 Intranet click on Training, then Create New Test. Create your Test Name and Description. Each question can have up to 6 multiple choice answers. Once you are done your creating your test, Save and then Preview and finally Publish. Your test will now show up under Tests. Click on Assign to assign the test to your employees. Test Results Click on Results to view the Test Results. For more info, check out the Intranet Tests Help File on the iQmetrix Support & Community site.

ePins and RTR Pins are integrated with RQ and allow you to sell prepaid minutes without keeping physical card inventory. A single system for handling both types of Epins Within RQ, you have options for two different types of electronic pins, our regular ePins and Real Time Replenishment Pins. Regular ePins are generated automatically and print directly on the invoice produced at the point of sale; RTR Pins are applied directly to the mobile number. By implementing RQ-integrated Epins, the need for handling dual systems (regular ePins and RTR Pins) is eliminated. Free up physical shelf space within the store By removing physical card inventory from your store, you create more shelf/hangar space and, more importantly, eliminate the risk of theft. Eliminate risk of stolen prepaid cards As prepaid cards are low-margin items, you would have to sell 15-20 prepaid cards to make up for a single stolen $20 prepaid card. By eliminating the theft opportunity (by employees and customers) you are reducing potential losses. Each time an Epin is sold, the system prints the Epin Activation code on the bottom of the customer invoice, so there is no risk of theft – there is no physical product to steal. RTR Pins offer instant convenience to the customer Real Time Replenishment (RTR) offers the same theft security as regular ePins, but with a few convenience benefits. When RTR pins are sold via RQ, sales reps are prompted to enter in the phone number, and the prepaid minutes will automatically be added to the customer’s account. The system will then confirm the phone number is indeed a valid prepaid number and automatically add the RTR Pin value to the customer’s account. After the amount is added, the RTR system will then send the customer a confirmation text message. Integrated virtual prepaid pins have no cost associated to holding inventory and you will only pay for what you sell. Integrated virtual prepaid is available in RQ through all the major carriers, including AT&T and Verizon RTR. For more information on RQ-integrated Epins, please contact your CSM directly.

This is one of my top five must-have widgets on the home screen. This widget is designed to help your sales staff identify which device should be sold based on how long it has been in stock. GREEN light means it’s good to sell. RED light means there is an older device of the same model instock that should be sold first. The widget even shows your staff which ESN/IMEI is older that they should be sold first. Aged Serial Sales Status Report Managers, want to know who is selling newer stock and not using the Aged Serial # Status Widget? Checkout the Aged Serial Sales Status Report and mark it as a favorite report. Filter this report by the “oldest” column and see the sales staff that sold a newer device and who is clearly not using the widget. We all know the rule first-in-first-out and this report will help you coach your staff and manage your stock appropriate.

Our Loyalty Program is a great tool to get your customers back into your stores. Offer them a reason to return and track your reward program within RQ. Our Loyalty Program can be set up to reward your customers for each dollar spent or per transaction. Once the customer has earned their reward you have the option to use our coupon to credit the customers invoice based on your reward criteria. The customer's Loyalty Program status will track on each invoice and you have the option to use the Loyalty Program Report for details on all your loyal customers. Customers enjoy reward programs… they are not only for grocery stores. Create yours today! RQ Report of the Month: Transfer History Report We have a great “Right Click Trick” within the Transfer History Report. Run this report and right click on an open transfer -- there are several options including: Email (to sender or receiver), Preview, Print and Cancel (this allows the transfer to be canceled and the products will return to the original locations inventory). We make life better with our “Right Click Tricks.” If you have any questions about this feature or RQ in general, please contact your CSM directly.

Worried about your employees receiving product on the wrong Purchase Order? Is this a training hurdle? Don’t worry. We have the solution! RQ can require your staff to search the Purchase Order Number or Reference Number before they can receive product on a particular purchase order. This hides the list of purchase orders, greatly reducing the possibility of receiving product on the wrong order. To set this up, change the Security Screen Setting “Inventory: Purchase Order Console” to “receive by scanning only” for select security groups. Once this setting has been assigned, the users will have to type or scan the RQ Purchase Order Number or Reference Number into to the Scan Anywhere tool to find the correct purchase order to receive on. If you have any questions about this feature or RQ in general, please contact your Account Manager directly.

Windows XP is now over 12 years old. As of April 8, 2014, Microsoft has discontinued the support of Windows XP. The time has now come for us and our hardware and software partners, to invest our resources toward supporting more recent technologies so that we can continue to deliver great experiences for staff and customers. The Windows XP EOL means any XP workstation processing credit cards is no longer PCI compliant. With Microsoft ending support of Windows XP, there will be no security patches that will be available for the operating system. This means that any XP workstation processing credit cards will not meet the payment card Industry's PCI-DSS requirements. The following are some articles related to PCI compliance and Windows XP that are worth consulting: Windows XP End of Life: Why Small Merchants Must Act Now No Windows XP Support, No PCI Compliance? Windows XP Support is Ending, Your Business Could Be At Risk As a result, technical assistance for Windows XP is no longer available, including automatic updates that help protect your PC. Microsoft has also stopped providing updates and new features to machines that are running Windows XP. This means that new features that may be used in future versions of RQ software may not work with Windows XP machines. Also, as more software and hardware manufacturers continue to optimize for more recent versions of Windows, you can expect to encounter more apps and devices that do not work with Windows XP. The bottom line: It's in retailers' best interest to update their Windows XP machines. The bottom line is: It is in retailers' best interest to update their Windows XP machines to a newer version of Windows.

When using the Reconcile Vendor Rebates tool in RQ, make sure to use the search filters. Just click on the magnifying glass to turn them on just like in other RQ reports. You can filter reconciled or flagged items, overpaid or underpaid items, or certain terms, rate plans, or devices. RQ search filters let you isolate reconciled/flagged items, overpaid/underpaid items, short paid scenarios and more. You can also isolate specific short paid patterns or scenarios so they can be easily adjusted or disputed. Using search filters when reconciling can make the process much more efficient! We know learning reconciliation can be a daunting task by yourself. We understand that an accurate and timely reconciliation is a key component of running a tight, profitable business. This is why we offer a special program, Advanced Reconciliation Training, to help you start reconciling in RQ. You will work with our Professional Services Specialist in an interactive one-on-one training to help you accurately and efficiently reconcile in a timely manner. To learn more this program, or others check out our website at http://www.iqmetrix.com/services/training/programs or email training@iqmetrix.com.

Recent media reports about foot traffic and location tracking have stirred up interest from our customers around what type of metrics dealers can produce from their RQ data. Are traffic counters a good idea? What are the key metrics we see our dealers incorporating into their reports when it comes to traffic counting? Basic Conversion A basic conversion rate is calculated by taking the number of invoices over your traffic in the range. It works like this: The number of invoices is the count of unique net transactions and the traffic is how many customers came into the store. At a minimum, we want to know how many customers we converted into sales. A conversion rate gives us insight into this. Viewing the Store Conversion Rate – By Day, By Week, or By Month? Daily View: Pointing Out Outliers Viewing your weekly traffic, broken down by day, will help quickly identify if you were exceptionally busy one day during the week. This can be helpful if you know that you are never busy on Fridays. Who knows, maybe Fridays are picking up overall? Aggregate: A More Accurate Daily/Weekly View It may not be a good idea to judge Fridays by a particular Friday or a single week’s traffic in isolation. When you are evaluating a store’s traffic and see patterns fluctuating significantly, an aggregate view of the day or week will help rule out spikes and provide more accurate insight into what may be going on. Viewing conversion rates by hour should help you understand when staff are taking breaks -- or when additional coverage may be needed. Once you have pinpointed a dip in conversion, take a look at your punched and scheduled hours and see if it makes sense to restrict breaks during peak high traffic times or maybe call an extra salesperson in. Conversely, if my schedule is consistently higher than my traffic, maybe I can cut back on hours. Taking a look at traffic alongside scheduling will help pinpoint if you have the staff to cover the customers coming in. What Didn’t Happen? Just as important as close rate is evaluating “what didn’t happen.” Once you wrap your head around conversion rates, take a look at customers you are leaving on the table. The difference between your traffic and your customers (invoices) is the group of customers who did not purchase anything. If traffic is 100 and invoices are 40, then 60 Customers did not buy. If our average GP/Customer is X. Then converting X * 60 into happy customers should result in Y, additional sales for our company To take it a step further: If you are managing location revenue goals, reverse the equation and use existing conversion rate to determine how many additional customers are needed to hit your goal. e.g. Judging by the current traffic volume, I will need to sell this much more to each remaining customer to make my target. An Expanded View of Conversion Apart from basic conversion, what are the purchasing customers buying? How successful are the locations in converting traffic into new contracts? Into upgrades? What about into activations or accessories? A Successful Initiative through Automation and Increased Reach A new RQ feature launching this summer will automate the manual process of importing the door count, thus eliminating the need to manually Import the count. We have clearly summarized the key concepts and data required to successfully manage traffic conversion in an easy-to-use intuitive Store Level Dashboard. To increase conversion rates means turning non-buying customers into loyal paying customers and making sure you have adequate staff available during peak times. Add in interactive in-store tools like XQ Interactive Retail to help keep customers engaged and IN THE STORE learning about your products, and you will be on your way to turning the walkouts into happy customers.

-- TracPoint integrates serialized barcodes for coupons into all digital marketing, including TracPoint Apps and Trac-Mail Email Marketing. -- TracPoint, the innovator in trackable customer base marketing, has expanded serialized barcode functionality into their digital marketing. You can now send your customers digital coupon offers with the confidence of eliminating potential fraud. Every coupon has a unique serial number and barcode that can be integrated directly back into your RQ system. Increase the tracking on your marketing to prove ROI. Serialized coupon functionality is available in TracPoint Apps, Trac-Mail Email Marketing, and all direct mail products. Ways you can use serialized coupons include: Referral Programs (in App): Incorporate a referral program with serialized coupons into your mobile app. Give every customer that loads your app the ability to quickly send out a personalized message with a unique serialized coupon to their friends or family. Thank You’s: Thank and reward your customers for purchasing from you. Send accessory and referral offers with serialized coupons. Upgrades: Reach your upgrade-eligible customers with discount coupons redeemable only at your stores. Run the TracPoint Marketing Report right inside RQ for all your customer lists. Seasonal Campaigns: Send out personalized marketing material with serialized coupons during peak buying periods. Promotional Campaigns: Do you have a store event or weekend promotion coming up? Send out serialized coupons with predetermined expiration dates for easy implementation. Note: TracPoint’s Digital Marketing is 100% Verizon Coop Approved and Designed, Developed & Published within 4-6 weeks for Apple, Android & Mobile Web. Click here for more information!

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Assigning a new tax to certain product SKUs can be quick and easy. Do you have a new tax but only need it applied to certain products? Create the new tax within Tax Setup and only apply the tax to the necessary locations. When RQ prompts to apply the new tax to Regular products, Non-Stock products, etc… simply select no. Using the Category Setup or within each SKU, you can easily assign the new tax to only the products that require it. - Category Setup offers the ability to assign a certain tax at the category level. The new tax will filter down to sub-categories and SKUs within the assigned category. Go to RQ/ Settings/ Company Settings / Inventory / Category Setup – Tax Defaults for New Products (tab) - When creating a new SKU or editing an existing SKU RQ offers the ability to edit Taxes. This option can be found in the lower right area of the Details (tab) of any SKU – “Taxes”. Simply click the “Add Taxes” button or highlight a tax and click delete on the keyboard to remove the tax. If you have any questions about this feature or RQ in general, please contact your Account Manager directly.

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Clik here to view."These tips will give you better control over your inventory on hand numbers, allowing you to better monitor which items sell and don’t sell, so you aren’t keeping non-selling items in stock," says iQmetrix Customer Success Manager Sean Webster.

"They will also help you reduce your inventory managers' time spent transferring stock and creating purchase orders. Lastly, VMI can help you to control losses due to theft."

Sean offers five simple inventory practices to help keep your inventory on point:

1. Set Min/Max Levels on Products. Min/Max levels will not replace your inventory manager; they make inventory managers' lives easier. You can tell the system what your Min/Max levels should be for inventory products per location or have the Min/Max Calculator calculate what your Min/Max levels should be.

2. Auto Transfer Reports. Once you have your Min/Max levels set, you can then use the Auto Transfer Reports. Auto Transfer Reports allow you to automatically balance your inventory levels between stores before you create your Purchase Orders, keeping your Inventory on Hand numbers down as the system will look to move items over from overstocked stores to understocked.

3. Auto Ordering. After you have Auto Transferred items between stores to balance your stock, you are then ready to use Auto Ordering. RQ4 will automatically generate your purchase order for you, using the Min/Max levels as the basis. If the In Stock quantity of an item is below the Minimum level, RQ4 will generate the purchase order for as many as are needed to reach the Maximum level. Before you Commit to the Purchase Order in RQ4 you can edit the Order numbers to override the RQ4 suggested numbers.

4. Inventory Counts are vital in ensuring you have the proper items in stock, and help deter employee theft. Regular inventory counts will help you identify theft and ensure that your Inventory on Hand numbers are correct. You can ensure your count accuracy by making employees do a Blind Count, where they know the values of the counts they are entering but not what the system is expecting. There is no right or wrong frequency to doing counts, but bear in mind that a daily count will generate more accurate numbers than a weekly, or bi-weekly or monthly count.

5. Vendor Managed Inventory (VMI) can help you to control inventory costs as the vendors will work with you to ensure you have the proper items in stock, based on what is selling and what isn’t. The vendors control your ordering process for you, with your supervision. VMI is free within RQ4 and will save your inventory managers time as they can avoid creating purchase orders for your stores, but be able to oversee the process and make sure that other inventory processes are being followed correctly (e.g. transfers, inventory counts, etc.). Our VMI partners are OFFWIRE, MobileLine, TESSCO, Wireless Xcessories Group, Technocel, Wireless One and Qmadix.

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For more RQ4 Tips and other iQmetrix Support materials, check out iQmetrix’s Support & Community site!

The Support & Community site puts all the RQ4 support and community discussions in one place. It consolidates our RQ4 help files, client suggestions and discussion forums into a single system, making it easy for users to find the information they need.

*Please note: The new site is only available to users updated to RQ4 version 4.1.4.

To access the new Support & Community site:

First-time login: You must go through RQ4 to access the Support & Community site.
Go to the Support tab in the upper-right corner and click on Community & Support.
After that: You can access the Support & Community site from any device, using the following URL: http://support.iQmetrix.com

If you have any questions, please contact your CSM directly.

A note for IT administrators:
To grant all employees access the RQ4 Support & Community site, please ensure to whitelist the URL: http://support.iQmetrix.com

iQmetrix Executive Account Manager Stacy Hamer hosted this session at the 2010 Wireless Summit in Scottsdale, Ariz. You can watch it in its entirety, by clicking on the video below:

For information about the upcoming 2011 Wireless Summit in Miami (Oct. 16-18) and to register, visit http://summit.iqmetrix.com/

Pay on Pay: Reconciliation & Employee Commissioning -- This 30-minute session explores how to use RQ4’s reconciliation and employee commissioning functionality for best results. We discuss commission settings, SOC codes, chargebacks and how to pay employees only what you have been paid from your carrier.

Highlights include:

Understand how RQ4 tracks commission from carrier in detail.
Build employee commissions around carrier commissions to automate the process. You get paid; employee gets paid. You get charged back; employee gets charged back.
Best practices around setup to ensure you are capturing the right data to reconcile accurately.
Best practices around reconciliation in general to save time and get better results.
Don’t overpay employees on items you haven’t been paid for you (i.e. features). Use new filters to ensure you’re safely only paying on active live features. This cuts out any fraudulent transactions and takes out risk of paying up front and charging back later.

For information about the upcoming 2011 Wireless Summit in Miami (Oct. 16-18) and to register, visit http://summit.iqmetrix.com/

iQmetrix, in partnership with DigitalPersona, is proud to offer Biometric Authentication in RQ4. Exclusively compatible with DigitalPersona fingerprint scanners, iQmetrix offers clients the ability to maximize security and increase accountability through fingerprint authentication in RQ4.

"Clients have told me having fingerprint scanners has helped them improve employee time clock accuracy by reducing buddy punch-ins and creating an expectation for employee accountability," says iQmetrix Customer Success Manager, Erin Drake.

"When you're a retailer trying to increase your bottom line, employees stealing time can be just as costly as stealing inventory."

The easy to use, fingerprint scanners allow for easy setup in RQ4. Register individual employee’s biometric identity in four easy steps:

In the Employee console, double click on the employee you wish to configure.
From the employee profile screen, click the Fingerprint button.
Have the employee place his/her finger on the fingerprint scanner and click the Fingerprint button corresponding to that finger to perform the scan. Entered will be displayed in the Status field if the scan was successful.
Click Finish and Save Changes.

Once installed, the fingerprint scanner logs users into RQ4 without the need for passwords, by capturing the fingerprint image and identifying unique fingerprint features. It then relays the unique information to RQ4, and compares it to all registered fingerprints in the system to ensure that users can only log in as themselves. The process eliminates “buddy punching," maximizing security and increasing accountability.

The iQmetrix biometrics solution can be used with both RQ4 login and payroll punch-in functionality. Security Settings control whether employees have the option to log/punch in with fingerprint only, or fingerprint/typed password.

If you are interested in Biometrics or purchasing fingerprint scanners please call 1.888.888.8170 or email support@iQmetrix.com.

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For more RQ4 Tips and other iQmetrix Support materials, check out iQmetrix’s Support & Community site!

*Please note: The new site is only available to users updated to RQ4 version 4.1.4.

To access the Support & Community site:

First-time login: You must go through RQ4 to access the Support & Community site.
Go to the Support tab in the upper-right corner and click on Community & Support.
After that: You can access the Support & Community site from any device, using the following URL: http://support.iQmetrix.com

If you have any questions, please contact your CSM directly.

A note for IT administrators:
To grant all employees access the RQ4 Support & Community site, please ensure to whitelist the URL: http://support.iQmetrix.com

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Explore some of the lesser-known functionality within RQ4 and discover what you don’t know you don’t know! Get some tips to better gauge how you’re doing overall as a company, keep your staff in the loop and make yourself unique to your customers - all by using RQ4.

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Clik here to view.I sat down with iQmetrix Customer Success Manager Carma Young and asked her for some RQ4 Tips to help users get the most out of the software.

She said the following three RQ4 features are worth taking a closer look at:

The ability to use the Phone Activation Wizard (PAW) within Sales Orders: "Clients love this because their salespeople are able to tell the customer exactly how much they owe," says Carma.
The option of an additional SPIFF in the Price Sheet: "This is helpful because users can add more than one SPIFF on a phone and it's all done in one centralized place -- which eliminates the need for multiple Price Sheet Promotions."
The ability to Lock RQ4 -- using CTRL L and setting by time: "This is used to prevent other salespeople from doing sales under the wrong logged in user -- which reduces security risks."

1. The ability to use the Phone Activation Wizard (PAW) within Sales Orders:

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- The PAW will launch within Sales Orders.
- To activate this new feature, it has to be turned on for the location at which you want it available. Go to Settings>>Company Setup>>Location Setup.

2. The option of an additional SPIFF in the Price Sheet:

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- Adding the SPIFF option to the price sheet will reduce the number of complicated promotions offered by carriers. If there is a SPIFF based solely on the term, this solution will apply.

3. The ability to lock RQ4 -- using CTRL L and setting by time:

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- The Lock Screen in RQ4 allows users to keep company information safe by securing an instance of RQ4 when the workstation is not in use. A specific time-out can be set to activate the Lock Screen after the workstation has been inactive. Alternatively, any RQ4 user is able to secure their workstation at any time using built-in keyboard shortcuts, which will instantly lock their instance of RQ4. Once verified –- by either entering their password or scanning their finger -- the user is able to unlock RQ4 and continue their work right where they left off, without having to log out and log back in.
- To set this up, you can go to Employees Console>>Role Management>>Under that Role, where you can check the check box to enable it and enter in the idle time.

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For more RQ4 Tips and other iQmetrix Support materials, check out iQmetrix’s Support & Community site!

To access the Support & Community site:

First-time login: You must go through RQ4 to access the Support & Community site.
Go to the Support tab in the upper-right corner and click on Community & Support.
After that: You can access the Support & Community site from any device, using the following URL: http://support.iQmetrix.com

If you have any questions, please contact your CSM directly.

A note for IT administrators:
To grant all employees access the RQ4 Support & Community site, please ensure to whitelist the URL: http://support.iQmetrix.com

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Clik here to view.In this article, I am going to cover a recent addition to version 4.4 of our RQ Retail Management solution: the “What if? Widget."

What if? Widget

One of the most interesting new items added in RQ4.4 is the “What if? Widget.” This Widget allows your sales associates to view the commissions they stand to make on a sale. To fully utilize the What if? Widget, there is some setup involved. In order to get the Features and Accessories tabs to populate, you'll need to ensure that your Features are linked to Rate Plan Compatibility, and Accessories are linked to Phone Compatibility.

a) Compatibility setup
If you are not using compatibility, the instructions on how to set this up are below. When using compatibility in your database, during a phone sale, the Phone Activation Wizard will pop up 2 more screens. The first screen will prompt a list of features for employees to choose from and the second will prompt a list of accessories to choose from, based on Rate Plan and Phone compatibility. Compatibility not only allows the “What if? Widget” to function fully, but will increase speed at the point of sale.

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You can do this through the Rate Plan (add feature) or the Phone (add accessory) or through the Feature (tell it which rate plan it works with) or the Accessory (tell it which phone it should be sold with). Please note: There is no way to tell the system when a particular phone AND rate plan are sold on an invoice, then make this particular accessory or feature available to sell.

a.1. To set compatibility from the Phone or Rate Plan, go into any rate plan/phone, go to the Compatibility tab and then choose the Accessories or Features to populate when this Phone or Rate Plan is sold, making sure to put a checkmark on Suggested sell.

Example of a phone's compatibility list:

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a.2. To set cross-compatibility from the Accessory or Feature, go into any accessory or feature, go to the Compatibility tab, then choose Cross Compatibility and choose the Phones and Rate Plans that this item should be added to, making sure to put a checkmark on Suggested sell.

Example of an accessory’s cross-compatibility:

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b) Widget Locking

To lock a widget to the employee's home screen, you will want to go into Settings >> Human Resources >> Role Management, choose the employee level, then click the Widgets Tab, add the Widget and lock them in place.

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Related help files:

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For more RQ4 Tips and other iQmetrix Support materials, check out the iQmetrix Support & Community site

To access the new Support & Community site:

First-time login: You must go through RQ4 to access the Support & Community site.
Go to the Support tab in the upper-right corner and click on Community & Support.
After that: You can access the Support & Community site from any device, using the following URL: http://support.iQmetrix.com

If you have any questions, please contact your CSM directly.

Employee theft is a growing concern across all retail industries, in terms of both time and attendance fraud (buddy punching), as well as inventory shrink.

According to the 2010 NRF Security Survey, the leading factor contributing to retail shrinkage was employee theft, accounting for 43.7% of retail losses, and a total loss of $16.2 billion dollars. For retailers to ensure they are protected against theft, they need a way to hold their employees accountable.

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Exclusively compatible with DigitalPersona U.are.U devices, RQ4 Biometric Authentication is the only way to ensure that passwords aren’t being shared among their employees, or worse yet, stolen.

Support for the U.are.U 4500 stand-alone fingerprint reader and U.are.U 4500 Keyboard with integrated fingerprint reader is tightly integrated into your RQ4 application and is easily implemented into your business to seamlessly provide users with a reliable means of holding employees accountable. Fingerprint biometrics gives you the peace of mind of knowing your business is protected against employee fraud and theft.

Digital Persona Fingerprints can be setup in RQ4 in 3 easy steps:

Download drivers from the iQmetrix Support Site.
Plug in the USB U.are.U Device.
Enroll employee fingerprints in RQ4.

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After instituting Biometric Authentication in their stores, Brennan Salassi, IT Manager for Prime Communications said, “The combined DigitalPersona and iQmetrix solution enables us to drive down our labor costs by reducing buddy punching. The U.are.U solution has proven very rugged and reliable. The devices are quick to recognize fingerprint scans."

In this edition, we will highlight several hidden features within the RQ4 reports module: Customizing and Sharing.

Did you know? Almost all of the RQ4 reports can be customized and modified based on the way you wish to view the report. You can also modify it to any other group that you wish to share it with. You decide how the report should look and who has access to these customizations. Other users are allowed to view the reports you have customized, but don’t have to spend the time to create it.

Drag and drop the Freeze Columns marker to easily freeze any column to the left of the marker. This is very helpful for reports that may have many columns.

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Use the Configure Columns wheel to format your report based on certain criteria, such as <, >, = or search and format for a specific number or word.

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Now the report is customized in a way that makes sense for you... Have you ever wanted to share these customized reports with other groups? Now you can.

Once a report has been customized to your specs, it can be saved along with its special formatting by selecting “Add To Custom Reports.”

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Create a customized report name and description for your report. Use the default date range to easily run the customized report for a specific date range each time the report is opened.

SHARE the report with members of any other HR role!

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Access your custom reports from the “Custom Reports” section in the reports module. You can also see what reports have been shared and with what roles.

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To learn more about RQ4 Reporting, be sure to visit our iQmetrix WebEx site and register for an upcoming live webinar.

As a wireless retailer, you obviously train your staff on the devices and plans you offer. Salespeople are scripted on what to say in any in-store scenario.

But what about what they don't say?

Retail Minded's Nicole Reyhle recently wrote a blog post about the importance of salespeople's body language and non-verbal communication.

"We've all heard the expression 'She looks like a (fill in the blank here)' and in the case of retail, you want that blank only to pertain to positive attributes," she writes. "If it’s not, it’s time to do some role playing to help strengthen the 'appearance' of your actions."

These tips are a good refresher for any staff serving customers face-to-face.

Reyhle offers the following three tips:

Stand Openly. "Get out from behind your cash wrap or desk, avoid crossing your arms or leaning on something, and stand up straight and tall."
Use Positive Facial Expressions. Smiling and nodding in agreement go a long way in terms of establishing rapport and trust. They also help to reinforce the customer's conclusions when trying to choose a product or service.
Avoid Dominant Gestures."Anything too extreme in your body language can scare a customer off," she writes. Respect the customer's personal space. Let the customer finish speaking before you interject, to not appear rushed or scripted. And avoid staring. The key is to make the customer feel at ease.

While these may seem like common sense, a lot of people's natural body language is subconscious. They may not realize the way they stand inside the store is actually uninviting, or that they tend to scowl when bored, etc.

If anything, tips like these are a good refresher for any staff serving customers face-to-face. It's good to be aware that their non-verbal cues might be conveying mixed signals.

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The first two weeks of March are typically the Spring Break period for U.S. colleges. Given that students are among the biggest consumers of prepaid minutes, it's a great time for wireless retailers to sell ePins.

And with the recent launch of AT&T and Verizon’s real-time replenishment (RTR) prepaid integration, selling eprepaid minutes just got a lot easier.

Previously, it was simple enough to use the integrated ePin service -- sell a SKU, print a pin. But since the RTR update, we've been getting great feedback from clients about how it works.

Sign up today to start selling real-time prepaid minutes by the following business day. Contact your CSM for more details.

The integrated RTR service means an almost instant posting of minutes to the appropriate account for a prepaid subscriber’s service. When clients were deciding if they wanted to invest time in trying something new, the questions that came out were common across the board:

And what if they put it on the wrong number? Answer: Error message if that number doesn’t exist with that carrier.
And what if it’s postpaid account? Answer: Error message if it’s not a valid account.
And what if it’s the wrong carrier? Answer: Error message if it’s not a valid account.

“You would be surprised how often someone buys an AT&T pin only to realize that they are T-Mobile or Verizon. Sometimes they are even post-paid,” said one of our clients.

Another client told us, “We currently have a problem with reps selling ePins to customers that are actually postpaid subscribers."

By entering in the phone number into this system, if the customer is on postpaid, will the system prompt the rep that the customer is not a prepaid customer? It sure will.

It seemed like such a small thing, but as more and more clients inquired about the new functionality, we realized it was really going to solve a number of pain points.

It’s amazing the difference a small automated step can make for customer experience.

Intranet Tests: Small but Helpful!

Epins in RQ: Sell Prepaid Minutes, No Physical Inventory

The Aged Serial # Status Widget

Loyalty Program Tip and RQ Report of the Month

Ensuring Employees Get the Product for the Right Purchase Order

Windows XP End of Life: Small Merchants Must Act Now

RQ Tips: Carrier Commission Reconciliation

RQ Tips: Best Practices in Tracking Door Traffic and Conversion Rates

TracPoint: Serialized Coupons for All Your Digital Marketing

RQ Tips: Tax Setup Per Product SKU

RQ4 Tips: How to Ensure Inventory Accuracy

Summit Video: Reconciliation & Employee Commissioning – Stacy Hamer

RQ4 Tips: Biometrics Improve Security and Accountability

You Don't Know What You Don't Know

RQ4 Tips: Using the Phone Activation Wizard (PAW) within Sales Orders

1. The ability to use the Phone Activation Wizard (PAW) within Sales Orders:

2. The option of an additional SPIFF in the Price Sheet:

3. The ability to lock RQ4 -- using CTRL L and setting by time:

RQ4 Tips: How to use the What if? Widget

What if? Widget

Reduce Theft, Increase Accountability and Save Money with Biometrics

RQ4 Reports: Tips and Tricks, Customizing and Sharing

Salespeople's Body Language Speaks Volumes

In Time for Spring Break: RTR Solves Common ePin Problems

Sign up today to start selling real-time prepaid minutes by the following business day. Contact your CSM for more details.