More than 300 new cases in second half of 2021
Aegon has been ordered to pay a customer £10,500 in compensation after it told him he would receive double the pension income he was actually due.
Earnings at Aegon UK declined in the second quarter as the insurer continues to pay millions in customer redress following administrative problems at Scottish Equitable.
Arch cru investors want to know why Capita won't be fined like 27 other firms who they say failed in the same way. Levy paying IFAs should want to know too.
Barclays was hit with more than 276,000 customer complaints in the second half of last year - or the equivalent of more than 1,500 per day. But how did the major insurance companies fare?
Andrew Tully has been appointed retirement income technical manager at MGM Advantage.
Friends Provident is facing calls to review hundreds of pension transfers after an IFA formally complained details about bonus guarantees had been left off a client's statement.
Aegon expects to complete a customer redress exercise currently estimated at £60m by the end of next year.
Scottish Equitable has been fined £2.8m by the FSA for a series of administrative failings including underestimating the value of customers' future pension benefits to the tune of almost £7m.