While originally for those in education, SESLOC now offers services to everyone who lives, works or attends school in San Luis Obispo and Northern Santa Barbara Counties, as well as their families. Today, with over 40,000 members and more than 75 years of service to the community, SESLOC retains its commitment to providing valued... show more
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SESLOC Federal Credit Union Reviews
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6 reviews
6 reviews
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SESLOC Federal Credit Union
jessm_carter @jessm_carter
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1 Star Rating
Customer service in the branch is always subpar with a negative attitude and over the phone is a nightmare. As a spouse who has recently been added to my husbands' account, I am seriously unimpressed. I waited for 10+ minutes on hold for the Customer Service Rep to speak over me and tell me that she can't help me because I am not on the car loan. I explained that was a surprise and it's my vehicle. Mind you, I'm on the 3 Accounts she made me verify! Horrible customer service! She was able to verify my identity through multiple channels and then makes things difficult? It was like pulling teeth to get her to help me. I felt like there was no trust or professionalism. This is the same experience I've had going into a branch. There has to be a better way.... I don't see us keeping our loan or account here much longer, as I handle the accounting for the family.
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Product: SESLOC Federal Credit Union Car Loans
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SESLOC Federal Credit Union
C Josef @income917
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4 Star Rating
I have been a member of SESLOC since 1992 when I went to a nearby college. I have since moved to the Southeast but retained SESLOC as my "bank" of choice: it is friendly, flexible, and has probably the best services ever when it comes to saving and checking, but most of all, obtaining personal loans. I used to use their old "Loanliner" loan application. Since they knew me for nearly 20 years, it was easy. A simple phone call, and I got my collateralized loan. But due to policy changes, the obtaining of loans has gotten more strict. Concurrently, personal service has also diminished. It started with personalized service but since then, relationships degraded to an "arms-length" approach. I'll still keep them as my personal bank, but I do not like the service I now receive.
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Product: SESLOC Federal Credit Union Personal Loans
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SESLOC Federal Credit Union
Edward @silenttofu
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5 Star Rating
My experience with getting an auto loan with SESLOC was awesome. In less than an hour, I was able to sign a loan agreement in which I had lots of flexibility with. The representative I talked to took time to understand my situation to give me loan options that would best suit my purchase of my motorcycle.
All of the staff were super friendly and welcoming, which makes it very easy to bank there.
At the time of the term of my loan, I had the ability to view my balances and accounts online, but did not have the ability to make payments online, which would have been nice. Of all the online bank interfaces I use (Chase, AMEX, Citibank), SESLOC has the best and most secure login protocol to protect against account hackers. Very impressive.
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Product: SESLOC Federal Credit Union Car Loans
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SESLOC Federal Credit Union
Apoorva Krishnagiri @apoorva_krishnagiri
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5 Star Rating
SESLOC is one of my favorite banks to work with. I wish they expanded to different cities because I will be moving to Los Angeles. However, they are very easy to work with and they always help me when I come in and answer my questions. The account is easy to access online. I like the security questions they ask online so it makes it hard for other people to access or hack into it. Also, the rates are amazing for students in college. They are low and not as high compared to other banks. I will be with SESLOC for as long I need to be.
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Product: SESLOC Federal Credit Union Checking
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SESLOC Federal Credit Union
Desire Linscott @krystalinn
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5 Star Rating
I have been banking with Sesloc for several years, and the tellers have always been courteous. They quickly resolve any issues I have and thoroughly answer my questions and concerns. When I walk in I am usually greeted by name. It is a very nice personal touch. It really makes me feel like I matter to them. I feel like a person when I speak with them instead of just another account number. I highly recommend this bank if you live in San Luis Obispo County. I ditched my old National chain bank for this small credit union and I've never looked back.
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Product: SESLOC Federal Credit Union Checking
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SESLOC Federal Credit Union Q&A(1 question)
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