Thursday, June 20, 2019

ShoreTel: How to log into a ShoreTel/Mitel phone

Here are the steps that you can use to log into a ShoreTel/Mitel phone that is in a Available state or if someone else is logged into it.

Sometimes (depends on the system configuration) on the ShoreTel/Mitel IP 400 series phones there will be a soft key that you can use to assign your extention to that phone. To do this you would:

  1. Press the Assign soft key
  2. Enter your extension number
  3. Press the Next soft key
  4. Enter you voice mail password
  5. Press OK
  6. If you need to unassign your extension from a phone there is a unassign soft key you can press or you can follow the steps below to unassign you extension from the phone


If your phone does not have the Assign soft key you can still assign your extension to that phone. To do this you would:

  1. Pick up the handset to go Off-hook
  2. Press the # to access the Voice Mail system
  3. Enter your extension number
  4. Enter you voice mail password
  5. Enter 7, 3, 1, to assign your extension to that phone
  6. If you need to unassign your extension from a phone, you would follow the steps above except you would enter 7, 3, 2