Siebel Administrator Resume
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Executive Summary:
- 7+ yrs of administration experience in Siebel Call-Center, Sales, Field Service, FINS and PRM Manager/Partner Portal applications.
- Experienced in installing and configuring Siebel 7.5, 7.7, 7.8, 8.0, 8.1 on Windows and IBM AIX environment including MSCS clustering for high availability of Siebel Enterprise
- Experienced in installation, administration, build and deployment of Siebel Analytics/OBIEE 10g and Informatica Power Center application and BI Publisher 10g
- Experienced in installation, setup and administration for outlook integration of Siebel using Invisible CRM Desktop, package deployments and client synchronization
- Experienced in setting up F5 Big-Ip Load balancing, SSL, LDAP/ADSI authentication of Siebel application
- Full exposure to complete life cycle of Siebel implementation and complete Production support including support of DEV, TEST and UAT environments
- Coordinating and working closely with Siebel TAM, Expert Services, Oracle Support and Onsite-Offshore model.
Employment Summary:
- Siebel Administrator Confidential,since 29th Dec 2010
- Technical Client Manager Confidential,from 21st Oct 2008 till 28th Dec 2010
- Siebel Administrator Confidential,from 17th Nov 2004 till 17th Oct 2008
Awards and Recognitions:
- Awarded with Employee Outstanding Performance Award 2006 for Mærsk GSMS Project.
- Awarded with Team Performance Award for Project Lightning.
Project Experience:
Irvine, CA
Siebel Administrator
Since May 2012
Siebel FINS 8.0
Confidential,USA
Team size: 10
- QBE FIRST is a leading provider of mortgage and auto lender-placed protection solutions, voluntary insurance products, loss mitigation services and customized property tax solutions
- As a Siebel admin at QBE First I’m responsible for complete setup and installation of new Siebel environments including 4 Dev, 3 QA, 1 UAT and Production environments. Assist QBE in migrating their existing Siebel 8.0 application from Bank to the QBE data center.
- Responsibilities:
- Clustering and Installation of Siebel 8.0 FINS on Win 2003 and SQL 2005
- Migration of Siebel 8.0 application from recently acquired Bank division over to QBE
- Setting up multiple Dev, Test, UAT, Train, Prod and DR Environments
- Setting up SSO and LDAP authentication including SSL Communication
- Complete Reintegration with other acquired applications from Bank
- Environment: Siebel FINS 8.0, Windows 2003, MS SQL 2005
Denver, CO
Siebel Administrator
Oct-11 – May 2012
Siebel PRM 8.0
Confidential,, USA
Team size: 8
- DISH Network is the leader in family entertainment, TV technologies and high definition TV programming and currently serves approximately 14 million customers nationwide
- As a Siebel admin @Dish I’m responsible for managing their eChannel application with 35000 users across US.
- Responsibilities:
- Siebel PRM system and application administration activities, release management, build and deploy
- Implementing application and system level change requests
- Setting up Siebel production environment, Hardware upgrade and Siebel installation
- Supporting 35000 internal and external users 24/7
- Environment: Siebel 8.0 eChannel / PRM, Windows 2003, Oracle 10g DB
Cincinnati, OH
Siebel Administrator
Jan-11 – Oct-11
Siebel 8.1
OBIEE10g & INFA 81
Confidential,USA
Team size:15
- Fifth Third Bank (5/3 Bank) is a U.S. regional banking corporation, headquartered in Cincinnati, Ohio and is the principal subsidiary of holding company Fifth Third Bancorp.
- As a Siebel administrator I’m responsible for managing application build/deploy across all environments, configuring and implementing new products and projects.
- Responsibilities:
- Siebel, OBIEE, INFA application and system administration activities including build and deploy
- ICRM’s CRM Desktop installation, configuration and package deployment
- Siebel patching and scheduled change requests for Siebel Infrastructure
- BI Publisher installation, configuration, administration and report deployments
- Environment: Siebel 8.1 FINS, OBIEE 10g, Informatica 8.1, IBM AIX 5.3 64bit, IBM DB2 UDB 9.1
Boston, MA
Technical Client Manager
Oct-08 – Dec-10
Siebel 7.8 / 8.1
OBIEE 10g & INFA 8.6
Confidential,Circles, USA
Team size:05
- DSS Corp. are the leader in 3D CAD technology & a range of simulation software products. Circles are a private members\' club with a 24-hour global concierge service.
- As a Client Manager for Solidworks and Circles at Navisite I was responsible for carrying out Siebel analytics/OBIEE system, upgrade, migration, production support and change requests and other client management activities for SolidWorks. For Circles I was responsible for managing their Siebel 7.8.x Field Service implementation
- Responsibilities:
- Administering the OBIEE/IPC UAT and PROD environment for SolidWorks
- Carrying out OBIEE and INFA migrations in UAT and PROD along with client management activities
- Technical client management for Circles and Solidworks
- Infra change request management for the customers at the server and application level
- Environment: Siebel 7.8/8.1 Call Center, Field Service, OBIEE 10g, Informatica 8.6, Windows 2003, MSSQL 2005