Helped us manage our customer base and increase profitability. It's easy to use so it was easy to train on.

My favorite part is the reminders section. It live updates when it's time to remove an overlock. I also really like the text messages you can send to customers when they are past due.

The updates could cause occasional crashes and they would take too long to reload while customers were in the office. The reports could be better for their breakdowns on the occupancy and marketing.

Instant access to reports and customer interactions that we did not even think of. The beauty of joining SiteLink is the feature requests from the sheer volume of users. Once the feature is implemented/updated everybody wins. The security of the system and up time is unparalleled.

This software has been adaptable enough to plug into our unique requirements as and when we build them. For accessing information and day-to-day use for users there simply has been no equal in the self storage software market.

Support structures and speed from South Africa is an issue. The move to a web based platform should resolve the speed issues.

Pretty dreadful experience overall. I could go into details about issues with each of the various services - website development, merchant services, PCI, etc. - but bottom line it is not really technical issues that were ever an issue - it has always been and remains to this day the tremendous lack of customer service, customer responsiveness, customer communications. Maybe it's because i'm a single facility operator, maybe it's because they are growing too quickly and are not growing their support staff quick enough... i don;t know.... but guaranteed i would not wish my user experience with Sitelink on my worst enemy.

The software is pretty robust and has a lot of really good really strong functionalities, both in terms of moving in tenants and running various reports, and inter connectivity with other adjacent software programs.

The absolute worst thing about Storable/Sitleink is their customer communications when it comes to coming up the learning curve as a new user addressing questions and resolving issues. Be prepared to spend a lot of time listened to their elevator music because if your experience is like mine you're going to spend a lot of time on hold. The organization is incredibly siloed - so most times the first person you speak to when you call tech support will not be able to address your problem, and will have to forward you and and you'll need to tell the whole situation again and again. I really dread calling tech support because i know that many times (not all times - but most) it is going to consume too much time. So i've turned to sending emails to tech support, and that's fine but you need to manage your expectations, for you may wait days and days and maybe more for turn around. I am user of multiple Storable solutions - Sitelink, merchant services, StorEdge, Sparefoot.... which makes this whole lack of good communications much worse. To be clear, their are good people in tech support once you manage to wade through and find them, i have had good assistance over time. However no one in tech support has a direct line (the sales people however all have direct lines!! if you get my drift) so you're never able to develop a relationship with anyone as a goto person to help address issues.

Their customer service NEEDS lots of training, they are way too quick to close out a request even if they have not solved your problem

It is a robust self-storage management software with many great features to make operating one or more facilities very efficient.

Very frustrating that it not beeing a true web software and was sold that it was, the web edition had to be loaded on each desktop, and the my hub which is the web portal lacked so many features, I can't begin to describe. Very confusing for staff to have to try to use both.

Sitelink is easy to install, use and customize. It handles so many of the admin tasks that are vital for operations and integrates seamlessly to other operational software, like our merchant services, directory listings and website. Their support team is very responsive and has helped with anything that comes up. I truly feel that I have a tech team supporting me all the time.

It's easy to learn and there are different options to complete a tasks, with lots of shortcuts built in. Integrations have worked smoothly for us.

The auction/lien process could be fine-tuned. The letters don't seem to process the way they should. Would like to add ability to upload multiple images in the tenant account for liens from a tablet or phone. Also a map in the mobile version.