In 1948, 15 employees of Sandia National Laboratories saw the need for a credit union in Albuquerque. Since then, Sandia Laboratory Federal Credit Union has been dedicated to offering high value and outstanding personal service. Today, SLFCU has ten branches in New Mexico and California's Bay Area, more than 92,000 members, and over $2... show more
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Sandia Laboratory Federal Credit Union Reviews
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3.4
20 reviews
20 reviews
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Sandia Laboratory Federal Credit Union
Therese CDeBaca @tmacdebaca
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1 Star Rating
Really bad customer service! We were late on a credit card which has never happened in all our years at the credit union. We were treated like criminals. They freezed all our accounts without any warning or any notices that we were late on the card. We’ve never been treated so poorly by this institution. Not the same credit Union it used to be. Whoever is managing this institution in New Mexico is hiring the wrong people. The people we’ve been dealing with are rude and don’t know how to treat customers.
Online banking is a mess. Tried to set up my online account by phone. Error code when I tried to put SS number in. Said I was putting dashes in when I wasn't. Had to do it over the landline. 18 MINUTES ON HOLD. Disconnected three times. At least they called me back each time. Still not done, have to wait up to three days for some deposits to hit my an external account.
We financed our vehicle with them, we had insurance with one company and changed to another years later. The have added more to our loan telling us they have not received the information on the new insurance. It has been sent by Hartford 3 times and we went to the credit union here in Albuquerque and the man that helped us was very cold and short with us, telling us we had to go print out our declaration page and take it in to them. We did and again, he went and said he had faxed it. Again, we got a notice that it was not accepted. I went on the site they asked me to go to and entered the info there. Still, they charged us for their insurance. My insurance has also been sending them the information. Why are they so difficult? Are they using this to charge customers for their insurance? I don't know what to do anymore. I am researching to see who is in charge of this credit union. We have never lapsed our insurance. HELP!
Excellent customer service, very pleasant experience all around. App also looks nice :) Incredibly friendly people with wonderful people skills and hardly any wait time. Loved my experience!
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Sandia Laboratory Federal Credit Union
jcp12157 @jcp12157
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1 Star Rating
Verified Customer
Interest rate on car loan was 2.5 which is great. Interest on my RV loan is 8.9 which isn't so great. Plus I never get statements and my account number doesn't appear on any of the documents I've gotten. I had to call them to find out my account number. They just don't seem to be very user friendly
For the most part, this credit union is fantastic. The rate on my auto loan is pretty fantastic. There's really only one issue that I have had. When I switched from one insurance company to another and submitted my new proof of insurance, the SLFCU did not receive it...nor did they receive it the second or third time I submitted it. As a result, they added almost $1000 to my loan and took out their own in-house insurance policy with the promise that once I submitted proof of insurance, they would refund the difference. They finally did receive my proof of insurance on the fourth attempt, but it took almost an additional month for the added car payment amount was corrected. I am glad it was eventually taken care of, however.
I have been a member of this credit union for close to 17 years and have also gotten my son started because of the ease and value of service offered. I have multiple accounts and have also had my home mortgage with them. Every step along the way has been handle with courteous, immediate service and it was also the easiest home mortgage process I have ever gone through. When there has been any question or problem (so few that I can't even recall what they may have been about) I have always been able to get fast resolution. They offer a broad range of services and everything is available online. I love my credit union and highly recommend them.
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Sandia Laboratory Federal Credit Union
Jennifer Baca @bohemian_conundrum
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4 Star Rating
Getting the account was a very simple and short process. The customer service is almost always positive and helpful, and efficient. I rarely need to speak to anyone other than at my individual branch, but when I do I have nothing negative to say. The account itself is pretty simple to understand. There aren't a lot of wild fees and weird policies that even the service people can't understand - However, because everything is so cut and dry, a problem tends to mean that the resolution is "suck it up".
As a customer of Sandia Laboratory Federal Credit Union, I could not be more pleased with my financial institution. Their customer service is always friendly and prompt, whether in the branch, at the drive-thru or on the telephone. I have had multiple products with them over the years and they have always been wonderful to work with. I would highly recommend SLFCU to any of my friends who are eligible to have an account there. From the coin changing machines in the lobby to the safety deposit box access, I have never had a problem with anything there. Traditional banking pales in comparison to credit unions and SLFCU is a shining example of this!
Sandia Laboratory Federal Credit Union Q&A(2 questions)
Get answers to your questions about Sandia Laboratory Federal Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
Only members can open a Sandia Laboratory Federal Credit Union account. Please find the eligibility requirements here: https://www.slfcu.org/WhoCanJoin.