Contact Information
For more information about the CUNY Blackboard environment in your campus, contact your campus Blackboard administrator.
For questions about this website, contact the project team.
Blackboard / Brightspace Login
Blackboard is a resource for online learning available to the entire CUNY community. Faculty members moving their course resources online are encouraged to read Teaching Remotely – Provide Your Course Resources Online, watch the Translating On-Campus to Distance Learning webinar, and the Blackboard Instructor User Guide first, then visit the User Guides section of this Blackboard Resources site for tutorials on many Blackboard topics. Additional Blackboard help can be found at the Help Center.
Getting Blackboard Help
Students and faculty can get help with Blackboard/Brightspace questions or issues by contacting their Blackboard help desk.
Students and faculty with a pressing question regarding Blackboard use can call after hours support for assistance. This after hours service is available weeknights (between 8:00pm and 8:00am the next morning) and weekends (from Friday night at 8:00pm until Monday morning at 8:00am). After hours support is for help with using Blackboard and not for issues involving CUNY Login or accessing Blackboard. See After Hours Blackboard Support for details.
Course Shell Availability to Faculty
Blackboard course shells are automatically created for every CUNY course based on CUNYfirst data. Winter Intercession and Spring 2022 courses were created in Blackboard in early November 2021. Faculty unable to see courses in Blackboard should check their course assignments in CUNYfirst and have their departments follow through as needed if courses have not been assigned to them. If the courses are assigned in CUNYfirst and you are unable to access your courses in Blackboard, please contact your campus Blackboard representative. Courses appear in Blackboard 24 – 48 hours after enrollment or assignment in CUNYfirst.
Faculty
Faculty should find useful the following resources on this website: information on Blackboard development at CUNY; User Guides with information on using new and improved features; and FAQs with answers to the most commonly asked questions.
Student
Students will also find useful information on Blackboard; and answers to their Frequently Asked Questions.