SMC online services are routinely deactivated two years after your last class. However, academic records are archived permanently.
If you want your official SMC transcript sent to another college or third party, please see the transcripts web page. Contact the Office of Admissions and Records if you have transcript questions or have forgotten your Student ID number.
If you are a former student, filing an admission application and following all instructions given by SMC will activate these online services for six months:
- the Corsair Connect student self-service system
- a student email account that can ONLY exchange messages with SMC offices and staff
- access to online Dynamic Forms used by the Office of Admissions and Records or other departments
A student email account is a special Google email account. Other SMC Google services -- including Google Drive, Google Docs, and sending email to nonSMC addresses (including your own) -- will not be available until you begin participating in a class.
There are two kinds of transcripts:
- official
- unofficial
Official transcripts are accepted by other colleges and universities as well as some other organizations. They are printed on special paper or sent by a special electronic system, depending on where it is being sent. There is a fee.
Official transcripts are obtained from the SMC Office of Admissions and Records. See "Requesting SMC Transcripts" at:
Unofficial transcripts are intended primarily for personal use by a current or former student. Students leaving SMC often print a copy or download an electronic copy in PDF format. Unofficial transcripts are only available for current and former students with activated Corsair Connect accounts. To repeat, a former student who wishes to use online services must have either taken classes within the last two years or filed an admission application within the last six months.
SMC online services are routinely deactivated six months after your last admission
application, unless you are enrolled in a current or future class. However, your assigned
SMC Student ID number and portions of your original admission application are archived
permanently.
If you are a former applicant, filing a new admission application and following all instructions given by SMC will reactivate your account for six
months in the self-service system called Corsair Connect.
Readmission and activating online services will also reactivate your student email account so it can exchange messages with SMC offices and staff.
A student email account is a special Google Gmail account. Other SMC Google services -- including Google Drive, Google Docs, and sending email to nonSMC addresses (including your own) -- will not be available until you begin participating in a class.
Enter your SMC username in the Password Reset Form and follow the prompts, unless:
- you have not taken an SMC class within the last two years. (Reapply for admission.)
- you filed an admission application more than six months ago but have not enrolled in a class since. (Reapply for admission.)
Log in with your current username and password at the Change Password Form, enter your password one more time, and then follow the prompts.
If you are a former student and need your student ID number to order a transcript or any other reason, please contact the Office of Admissions & Records so your identity can be verified and you can receive assistance.
You do not need access to the Corsair Connect student self-service system to order an official transcript online. You also might not need your SMC ID number.
Online services such as Corsair Connect are deactivated two years after your last class. It can be reactivated if you:
(1) apply for readmission with a new admission application for a "returning student".
AND THEN
(2) verify your personal email address by following the instructions in your "Welcome" message after being readmitted
AND THEN
(3) after verifying your personal email address, activate your online services. Your SMC email account will be restricted to exchanging email only with SMC offices and employees unless you start a class.
If you are an FUTURE, CURRENT or RECENT student admitted to the College, your SMC ID number is immediately under your name in your admission notice. The subject line of the admission notice is: “Congratulations, you are ADMITTED to SMC!”
Please check your spam (or junk) folder if you cannot find that email in your inbox. Many school and university email accounts have an extra anti-spam system so you may need to check the quarantine box in the anti-spam system, if you have one. Add the "@smc.edu" email ending to your address book or "allowed" sender list so SMC emails are not delayed from arrival in your inbox.
If you have lost your admission notice or your personal email address is not on file inside Corsair Connect, please contact the Office of Admissions and Records to verify your identity and receive assistance.
Multiple failed attempts have been made to log in to your account with the wrong password.
You can try the "Unlock Account" recovery action after entering your SMC username in the End User Self Service Form (opens in new window) .
You can also reset your password to something new if you want to, using the same form.
If your account works for all services except for one, please try the following:
Corsair Connect (SMC Student Portal)
Online services are available for two years after your last class or six months after the last admission application which isn't followed by enrollment in a class, whichever comes first. You must activate your online services after admission (or readmission) before using Corsair Connect. If you just want your SMC transcript, see the SMC Admissions and Records Transcripts web page.
OFFICE 365:
- You must be officially enrolled and currently taking classes to get access to Microsoft 365. If you are enrolled for a future semester, you must wait until the first day of classes to get access.
- Log in with your full SMC email address and SMC password
CANVAS:
- You must be officially enrolled in at least one class to access Canvas.
- If you are enrolled for a class that has future semester, you must wait until two weeks before the first day of your class to get access to Canvas.
- If you add your first class less than two weeks before the class starts, you must wait 24 hours after you activate your SMC online services before Canvas will be available.
- A class will not appear in Canvas until the instructor "publishes" the class materials, which is usually the first day of class.
- If you add the class after it starts, you must wait until your instructor allows you into their Canvas class.
Other Canvas issues:
- Wrong Account Name - Make sure not to add @smc.edu or any spaces to the username. Example: lastName_firstName
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. That’s normally the case. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Help Resources in Canvas
- Fill out the Canvas Inquiry Form
- Call - Canvas Help Desk at (844) 303-0352
CITRIX:
- Wrong Account Name - Make sure to add SMC\ to the username. Example: smc\doe_john
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Password Change - If you've recently changed your password, your password may be still in your browser's cache or your Chromebook's cache. Clear your browser's cookies and passwords. You can also double check that the password change was successful by logging in to PortalGuard: https://signon.smc.edu . It will show you a "wrong password" message if the password change was not successful, and you should reset your password.
EMAIL:
- You must be officially enrolled and currently taking classes to email outside SMC. If you've enrolled for the upcoming semester, you must wait until the first day of classes to be able to email outside SMC.
- Wrong Account Name - SMC student email is a special Google Gmail account. If you're already logged in with your personal Gmail account, it can get in the way of logging in to your SMC email. The best solution is to open a private/incognito browser window and then sign in to Student Email with your SMC username and password.
Learn more about the SMC SIGN-ON Account Management page
The SMC SIGN-ON Account Management page is also known as "PortalGuard".
The Corsair Connect Guide is available.
If:
- you are enrolled in an SMC class now or in the future
OR - you have filed an admission application within the last six months:
Please look at the quick solutions and options for contacting us from either:
Student Technology Support (SMC website)
Technology Support (our full knowledgebase hosted by TeamDynamix)
If you have questions about an admission application, please contact the Welcome Center.
If you have questions about classes in the computing professions, please contact the Computer Science and Information Systems Department.