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This month the number of Snapdeal customer service requests is much higher than usual.

Contact Snapdeal Customer Service

Snapdeal Phone Numbers and Emails

Customer Service:

  • +91 921 269 2126
Send Message

Snapdeal Emails:

Customer Service
grievanceofficer@snapdeal.com
Privacy Inquiries
mediarelations@snapdeal.com
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Snapdeal Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Snapdeal Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Snapdeal is 919212692126. 57% of customers managed to speak with a real person.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday.

  • Be prepared for the call as Snapdeal may ask you for the following information to identify you as a customer: first and last name, phone number or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

Snapdeal Website:

Snapdeal Help Center:

Corporate Office Address:

Snapdeal
5th-6th Floor, Cyberscape, Sector 59, Golf Course Extension Road
New Delhi, New Delhi 110020
India

Snapdeal Customer Service Reviews

1.5 / 5
Poor
ajay b Uae
I want to talk with care

this item is not working properly. type c cable not working properly. I want to talk with customer care. please talk with customer care.
I want to return my item.
this product is very bad.
not good. I want to return this product.

Mohd F Dsg
No one is coming for pickup from many days

I ordered acetap water pressure from Snapdeal, but it's not working properly, so I returned it as it has a return policy. However, no one came to pick up my product.

After so many pickup reschedules, still no one is coming. Customer care support is only highlighting my issue again and again, but I didn't get any solution.

Radhika Tvf
For my order return regards
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

poor service no customer support available and nobody understands customer problem ? Please provide at least one customer care agent number.

Harshit G Cdu
Request for Urgent Pickup – Return Not Collected Since 12th June

Dear Snapdeal Team,
I hope this message finds you well.
I am writing to bring to your attention that I initiated a return request for an order due to poor product quality on 12th June, but unfortunately, the pickup has still not been done even though today is 23rd June.
I have already contacted your customer support team four times, but the issue remains unresolved. Every time I'm assured that the pickup will be done soon, but there has been no progress so far.
I kindly request you to look into this matter urgently and ensure the pickup is scheduled and completed at the earliest.
Here are the details for your reference:
Order ID: 647********
Return Request Date: 12th June
Issue: Poor quality product return pickup not completed
Looking forward to a quick resolution.
Thank you,
Harshit Gupta
639295****

How Good is Snapdeal's Customer Service?

Filmon T Tna
Filmon T Tna
Feels Neutral | Feb 13, 2024

Good ,but just i want some one tk talk

Read full quote
Raylie Mtn
Raylie Mtn
Feels Disappointed | Dec 01, 2022

Bc mc

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Ciena Xzl
Ciena Xzl
Feels Satisfied | Nov 13, 2022

Nyc experience

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Coady Pxe
Coady Pxe
Feels Disappointed | Oct 12, 2022

Please call me back

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Aruna M Glz
Aruna M Glz
Feels Disappointed | Oct 11, 2022

Total let down

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Sanjeev C Gxd
Sanjeev C Gxd
Feels Disappointed | Oct 09, 2022

Very worst...

Read full quote

Summary of Snapdeal Customer Service Calls

38.5K TOTAL
CALLS
00:00 AVG CALL
DURATION
38% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Snapdeal?

Shipping and Delivery Question:

  • “I have received wrong item”
  • “My order is not received yet”
  • “My jins pant is over size”

Return/ Replace Question:

  • “Return order”
  • “Return request cancle”
  • “Paisa return nhi aaya hii”

Refund Question:

  • “Refund”
  • “I want to refund item”
  • “Refund issue”

Product/ Service Question:

  • “Received different product”
  • “Product enquiry”
  • “Complaint”

Request for Information Question:

  • “My Order Related”
  • “Related to reschedule order”
  • “Order related”

Payments and Charges Question:

  • “Payment returns issue”
  • “My money is deducted but order not placed.”
  • “Amount not refund”

Activation/ Cancellation Question:

  • “Cancelled order refund money not received 1 week ago”
  • “Cancel my order”
  • “My order cancel”

Account Question:

  • “I can't acces my account”
  • “My account not login”
  • “There is no money in my account yet, I had cancelled my order”

Staff Question:

  • “Very bad service because your delivery boy very un professional and let me know same address at the time of delivery we are reaching the address and the time of return the address is incompetent can you believe that. very worst service”
  • “Poor service service and no reply”
  • “My order is not come since 25days over this your service”

Cards Question:

  • “Memory card”
  • “Scratch card query”
  • “Coming one postal scratch and win card fake or real undarsting me”

Employment Question:

  • “About pre job task enquiry”
  • “Job related”
  • “For job information”

Website/ Application Question:

  • “App khul nhi Raha hai”
  • “App not working”
  • “App is not working”

Other Question:

  • “Give me money”
  • “Enqeary”
  • “22 जलई क ऑरडर थ मर अभ तक नह पहच ह”

Compare Snapdeal Customer Service To

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