SRP Federal Credit Union
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SRP Federal Credit Union Reviews
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I have been banking with SRP for over 20 years. They have been friendly, courteous, and helpful every step of the way.
I made a mistake recently that caused 2 NSF charges. My fault I decided to make a payment early even though the account was set to autopay. I then used the wrong checking account. Thank you, everyone, at SRP, you folks are the bomb.
Sincerely,
Jim Nance
I would like to call out Stacie Williams who on a Chat Session really helped me with a problem I had accessing old Visa statements and then the following day followed up with a personal email (not a Copy-Paste one) to make sure my problem was indeed solved. Thank you Stacie!
I have never had an issue with SRP as far as my credit card account or my checking and savings account. I think the credit union is great
They’ve locked my debit twice, on a Friday afternoon. Guess what? Noone will help you until Monday - so your money is held hostage. My irregular spend pattern was stopping in at Foot Locker and spending around $50 in the city that I lived. A second time - when I hit my spending limit for the day (which I did not agree to - nor is it posted anywhere on my online account statement). Which locked my account until I could call in.
If you call your local brick and mortar, it directs you to a 1-800 line which takes usually 10+ minutes to get to a human. But that human directs you to other humans, which necessitates another wait...for a “small down credit union”.
I’m sitting here now waiting for a wire transfer to be completed. To complete this remotely has necessitated the following: 3 emails, a photo, a photo file later asked to be turned into a PDF and resubmitted, a secure message sent via the web, a phone call, a skype call. I’m waiting on what I’m told is a “final confirmation call”. This is a debacle.
I’m leaving this bank. I should have done it years ago. I’d recommend others to stay away.
My RV sold and the credit union was a big part in helping sell it. They worked with me until I sold it. They gave me advice on how to sell it and where to sell it.
So, the way they handled clients COVID-19 challenges was ridiculous. Most banks simply allowed their customers to apply for help online. They required you to get paperwork printed and then submit the documentation. Trying to reach someone by phone was a challenge. I reached three different people and got three different responses to what to do. Now I am just struggling and confused.
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