At Truist, their purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Their belief in better is at the core of everything that they do, every day. They're one team united by... show more
Truist Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 05/17/2025.
2.3
5,097 reviews
from WalletHub and across the web
5,097 reviews from WalletHub and across the web
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Truist
Michelle Lowery @chelleferguson
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1 Star Rating
I called in for a dispute and the individual kept asking me the same questions repeatedly. I informed him that I had contacted the company I thought I had ordered the product from, and then he proceeded to ask me if it was a product or a service. The representative seemed uninformed and it was clear he was reading from his computer. He then instructed me to provide proof of purchase even though the transaction was visible on my bank statement and I had not received the product due to it being fraudulent. It's disappointing to admit that I once worked for this company, and now I am relieved I no longer do. The bank I am employed with now prioritizes customer service and goes to great lengths to ensure that customers are well taken care of, which I cannot say was the case at Truist.
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Product: Truist Savings
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Truist
Tiffany Chung @tiffany_trixy
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1 Star Rating
I can't give zero stars, but it's what's deserved. I've never dealt with such incompetent customer service. Aside from the fact that the accents were difficult to understand, they had the same scripted response with absolutely no answer or solution to any problem. I am waiting for some matters attached to this account to resolve so I can finally stop doing business with this chaotic bank. I can't wait to take my business elsewhere. I don't know what's worse: the customer service, delays in updating account balances in real time, or the baseless reasons to withhold your money without a reason or response. Do better, Truist.
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Product: Truist Savings
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Truist
violeta sailor @viosailor
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1 Star Rating
I had a negative experience with the bank. I went to open a savings account with Truist Bank but they closed the account the next day. I showed my passport, Social Security number, and work permit, all of which are legal, and they still don't want to return my money, $2,800.00. The people from the fraud department won't provide an answer as to why they refuse to return my checks even though they've already cashed them. They are inflexible and offer no assistance of any kind, nor are they willing to provide their first and last names. I don't recommend anyone to open an account there; beware.
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Truist
Marion Smothers @bbboomer55
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1 Star Rating
My brothers and I have been struggling to close out a trust account from our father with Truist for almost two years. Due to backups in one department or another, glitchy email, or lost paperwork, we have faced a constant stream of excuses for inaction accompanied by superficial thank yous for our continued patience. Our patience ran out over a year ago, yet they continue to retain our father's investments while the economy suffers. One should never do business with the Truist Trust department. They are completely unresponsive, not trustworthy, and exasperating to deal with. Avoid them at all costs.
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Product: Truist Savings
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Truist
Jo Hill @srbeachme
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1 Star Rating
Of course, there's no option to review the new website. The new update, if you want to call it that, is the most user-unfriendly system I have ever encountered. There is no support; the representatives don't have any answers and barely speak English. The virtual chat is totally useless. This new system has caused many payment problems, and nobody has any answers. A customer since 1989, I think it's time for a change! Zero stars.
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Product: Truist Credit Cards
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Truist
rmiller4247 @rmiller4247
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1 Star Rating
Truist has withheld credits against my credit card since March 2025. Several emails to Truist addressed to an associate have never been answered as of April 23, 2025. They debited my credit card for a cash advance using credits that belong to me, then charged fees and interest.
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Product: Truist Credit Cards
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Truist
Kathryn Cobbett @kathrynmk12
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1 Star Rating
I've banked with Truist for the past 10 years and boy have they gone down the drain. Who charges to bank with them?!?! Monthly fee is $7 just to have your account go into the negative because of " maintenance fee.". Horrible business practice and a great way to run off your customers. Not to mention the $36 over draft fee they charge on top of the maintenance fee when THEY put you into the negatives. Basically Theft at this point. I have savings and checking through Truist but they 100% lost me as a customer and will be closing my account shortly.
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Product: Truist Savings
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Truist
starel68 @starel68
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2 Star Rating
I was quite upset with this bank for a while. After 15 years of banking with Suntrust, which has now become Truist Bank, they are overriding customers' decisions that were established when we opened our accounts.
They are causing trouble for their customers. The phrasing they use in online banking for changing passwords doesn't make sense at all; they can't even use simple language like 'change your passwords.' Also, they are separating the joint accounts that we have had for more than 15 years. I was really hurt and frustrated because it seems like they think they can control their customers with their misguided ideas.
For Truist Bank's leadership: Do you think your customers lack of education to the point where they don't understand of what is right and what is wrong? The way you have done this shows that you lack of common sense. Treating your customers in such a dismissive way is ill-advised. Don't you realize that people have logic and understand what you are trying to do? Don't you think that you could be causing trouble by potentially affecting the health of your customers through stress and problems you created, not to mention wasting their time with your poorly conceived actions regarding their accounts?
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Product: Truist Savings
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Truist
sue mcg @suedsu
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1 Star Rating
BUYER BEWARE - This bank uses false advertising tactics and claims there are settings on your account that prevent you from making balance transfers, etc. Also, my card has been compromised multiple times - unreliable, dishonest, and not secure!
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Product: Truist Credit Cards
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Truist
Russell Long @Russell_NC
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1 Star Rating
TRUIST Bank IS completely ineffective!!! Several Reps are VERY misleading!! They claim to want to "help" people... THAT is one BIG fat JOKE!!! Our Credit score is mid 700's & they still deny us. Seriously... have not run into this many liars in all my life!!!!! GO elsewhere!!!
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Product: Truist Home Equity
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Truist
lisa moore @lisajeanmoore
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1 Star Rating
I went to Truist to get a personal loan, and I intended to add a money market savings account. At first, they were kind, but then I got a banker who ran me around in circles for 2 months, saying they could not retrieve my credit report from Equifax. I went through so many changes with this branch manager who always had time for high-end clients. This banker asked for all my receipts to support my application. After many promises of closings, I was not approved but then found out they had run my credit four times, bringing my score down. I was told I could get a letter of reference from the banker, but I never received that either. I finally went to a better bank, got approved for five times the amount Truist offered, and would not recommend them. Only one inquiry was taken off my credit file. It was a waste of my time; they were just playing with people.
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Product: Truist Savings
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Truist
camden_mccreary @camden_mccreary
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1 Star Rating
I would not recommend using them. I have a vehicle loan with them and have been making double payments on my six-year loan to reduce it to a three-year loan, never missing a payment. Recently, I was charged a $30 overdraft fee because my bank account was too low. When I called, I was told they couldn't do anything about it.
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Product: Truist Home Equity
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Truist
Labreeska Rogers @labreeska23
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1 Star Rating
Let me just say, if you want to be lied to and stolen from, go ahead and use this bank. I had a mortgage with them, and in February of 2025, I tried to make a payment. As I was nearing the end of my loan, I owed $602.33 in principal. I attempted to make a payment, but the system refused and instructed me to call a number. I called, and the AI stated I had to initiate the payoff. I requested March 7th since I was getting paid, and I thought everything was set. Unfortunately, I was wrong. The bank told me that I owed for both February and March, needing to pay $1,050.65 plus the final agreed payoff of $631.26. There was some fine print: once a payoff is initiated, everything else is supposed to stop. That didn't happen, so I had to initiate the payoff again, and it skipped April, giving me a new date of May 1st. Would you believe that three days later, I was turned over to collections for $1,050.65? When I contested it, the representative confirmed I was correct. Yet, three days after this, when I tried to pay over the phone, they couldn't accept a payoff payment. They had already refused monthly payments, and now this.
Finally, on April 4th, after my car was repaired, I wired the payoff to the loan company, thinking my problems were over. Unfortunately, that was not the case. I received a threat in the mail regarding the monthly payments they had refused to accept. When I called, they assured me everything was fine, but on April 5th, I received a call claiming I now owed $1,604, in addition to having just sent the new payoff of $643.41. This meant I was looking at three months of payments plus late fees and negative marks on my credit score, all of which are illegal for the bank to do. I have to call them on Monday, and I'm willing to bet they won't process my payoff until I deal with the illegal charge of $1,604. Do not do business with liars and thieves. This bank is both. Beware of using them for any loans.
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Product: Truist Home Equity
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Truist
curt Landrum @curt216
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1 Star Rating
I had a 1:30 PM appointment with Marvin Prevost, a Branch Leader, about some probate issues. I was sitting outside his office when I heard one employee ask him at 1:20 PM, "Are you leaving now, Marvin?" He answered yes and walked out of the door.
I was a bit taken aback. I informed one of the counter employees that I had an appointment, and so forth, and she replied that he had left for the day. She was only mildly surprised by this revelation and mentioned she could find someone else who could assist me.
And she did.
The point, however, is that a Branch Leader stood me up for an appointment. I'm not sure anyone as careless and irresponsible should be in charge of any amount of money. He's certainly not interested in mine.
So, I'm closing my accounts.
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Product: Truist Savings
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Truist
Michaelholmes4hire @Michaelholmes4hire
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1 Star Rating
Title is "Credit Cards" because it was the closest thing to my issue. This post is about Truist as a bank/company. This bank will strive to take advantage of you at every turn. There is zero customer service unless you go to a bank, and even then, they can't help you half the time. Hidden fees are abundant; they allow things to charge to your account even if you have no money, and then hit you with a 32-dollar overdraft fee because you "spent more money than you had," instead of just stopping the transaction. I've had to raise my daily withdrawal amount six times. They said it was set to 5,000 dollars per day permanently. When I went to withdraw anything above 800 dollars, it would decline and lock my account, even though this is a monthly transaction at the same location. When I tried to close my account, they said I couldn't close it with pending transactions. Everything was paid, and I closed it to zero. Then they let something run a charge, and now I'm negative 50 dollars because of the overdraft fee. Truist ruined SunTrust. They will not approve me for any type of loan or credit card, even though I have great payment history and decent credit. If I could give this rating zero stars, I would. The app is a jumbled mess that won't give you anything other than transaction history with vague descriptions.
Get answers to your questions about Truist below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
The easiest way you can redeem SunTrust (now Truist) rewards is by logging in to your online account and navigating to the rewards redemption section of their website. You can also redeem rewards through the Truist mobile app or by calling the Rewards Redemption Center at (800) 255-7125. If you redeem for travel over the phone, there's a $25 service fee.
SunTrust (now Truist) Rewards Redemption Options
Statement credit
Cash back
Travel purchases
Gift cards
Merchandise
Event tickets
If you redeem credits from any Truist credit card for a deposit into your Truist personal checking, savings or money market account, you'll get a "Loyalty Cash Bonus". The bonus could be 10%, 25% or 50% of your redemption, depending on the balances in all your Truist accounts. Higher balances mean a higher bonus. Cash redemptions into a Truist deposit account are always worth more than getting a normal statement credit.
If you have any trouble redeeming your rewards, call the Truist rewards customer service at (800) 255-7125.
Truist's daily ATM withdrawal limit is either $500 or $2,500, depending on your benefit level. For Levels 1 and 2, the daily ATM withdrawal limit is $500. For Levels 3, 4, and 5, the limit is $2,500.
Please note that withdrawal limits may change over time, so it's always best to verify the current limit for your account. If you have any specific needs or questions about your account, it's always a good idea...
The correct answer, Lauren, is $36. You may want to actually know what you're talking about before you post these things. That Lauren person saying Truist doesn't charge an overdraft because they dont put through items if u don't have enough money in yer account is WRONG. Not only did they put through a check when I didn't have enough money, but they actually put the check through a day before it was dated (which...
No, there aren't any BB&T business rewards cards available right now. BB&T is now part of Truist Bank, so the closest you'll get to a BB&T business card is the Truist Business Credit Card, which does not offer rewards. The card offers an intro APR of 0% for 12 months on purchases, followed by a regular APR of 15.49%-24.49% (V).
To get rewards, you could use a general-consumer credit card from Truist Bank for business expenses. Plus, other...
The BB&T credit cards used to offer rewards in the form of cash back and miles, depending on the card. However, it is worth noting that BB&T is now part of Truist Bank. The credit cards offered by Truist Bank give rewards in the form of cash back and miles, too.
You can make a Truist Bank payment online, by phone, or by mail. To pay bill online, log in to your online account and find the payment button. Then, choose how much to pay, when to pay it, and where the payment is coming from. Truist Bank does allow cardholders to set up automatic payments, too.
Unfortunately, you cannot check your SunTrust credit card application status anymore as the company no longer exists. SunTrust has merged with BB&T in February 2022 under the name of Truist. If you applied for a Truist credit card and wish to check your application status, you can do so by calling (844) 487-8478.
Truist does not publicly disclose a specific overdraft limit. The amount that can be covered by overdraft can vary depending on several factors, including your account history, and the type of transaction.
However, Truist offers a $100 Negative Balance Buffer for eligible Truist One Checking accounts. This allows you to overdraw your account by up to $100 without being charged an overdraft fee.
It's important to note that fees and terms can change. For the...
No, Truist does not offer early direct deposit, but it does post deposits and credits to accounts as soon as possible. Deposits and credits that are received before the cutoff time at the location where the deposit or transfer was made are posted to the account on the same day.
If you're looking for a bank that offers early direct deposit, you may want to consider other options. Some banks, especially online-only institutions, are...
You cannot apply for a SunTrust credit card anymore as the company no longer exists. SunTrust has merged with BB&T in February 2022 under the name of Truist. If you wish to apply for a Truist credit card, you can do so online, over the phone at (844) 487-8478, or at a branch.
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