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Put AI to work with the ServiceNow AI Platform

Connect and automate workflows across the enterprise with a single AI platform for business transformation.

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ServiceNow AI Platform

One platform, ready for anything

AI, data, and workflows—working together on one platform. Only ServiceNow makes it this simple at scale.

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AI

Put AI to work across your business with our single, intelligent platform.
Data

Power all your workflows, AI, and analytics with real-time access to data from any source.
Workflows

Automate workflows to lower costs and raise productivity.
Security

Protect sensitive data and increase security, privacy, and compliance across the enterprise.
Infrastructure

Deploy, automate, and scale with trusted and flexible cloud-based infrastructure options built to make work flow.
RaptorDB

Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.
ServiceNow AI Control Tower

Connect strategy, governance, management, and performance for all your AI across the enterprise.
ServiceNow Store

Do more with the ServiceNow AI Platform. Find hundreds of certified, ready to use applications.
Responsible AI

Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable.

Demo Library

Watch and learn. Our product and solutions experts offer demo options for everyone, at every skill level.

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Featured demos

Provide better experiences

Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
Resolve issues faster

Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
Create and automate workflows

See how to simplify the way workflows are built and custom code is developed. (4:30)

Solutions

Anticipate needs with efficient IT and digital operations.

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Enterprise Architecture

Build a bridge between business processes and IT architecture.
Service Operations Workspace

Predict, prevent, and resolve incidents proactively from a single workspace.
Cloud Cost Management

Optimize cloud spend and usage from the simplicity of a single platform.
Operational Technology Management

Protect your OT environment and improve uptime.
IT Asset Management

Control costs and minimize risks across the IT asset lifecycle.
IT Operations Management

Deliver proactive digital operations with AIOps.
IT Service Management

Transform service management to boost productivity and maximize ROI.
ServiceNow Cloud Observability

Gain insights to detect and respond to changes in cloud-native apps.
Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.

CRM

Deliver a seamless, personalized end-to-end customer experience.

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Customer Service Management

Empower self-service, boost agent productivity, and speed up resolution.
Field Service Management

Optimize scheduling, empower technicians, and reduce unneeded visits.
Sales and Order Management

Accelerate the lead-to-cash cycle and boost revenue.
Financial Services Operations

Provide resilient financial services operations for enhanced experiences.
Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and improve operational performance.
Sales and Order Management for Technology Providers

Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
Sales and Order Management for Telecommunications

Grow revenue with AI-powered experiences across sales, fulfillment, and services.
Public Sector Digital Services

Modernize and speed up the delivery of government services.
Telecommunications Service Management

Unlock growth with AI-powered experiences across customer service and network operations.
Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.

Risk and Security

Minimize the risk, impact, and cost of securing your business.

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Security Operations

Mount an effective defense against security threats and attacks.
Security Incident Response

Respond fast to evolving threats while optimizing security operations.
Vulnerability Response

Identify, prioritize, and remediate vulnerabilities across the business.
Threat Intelligence Security Center

Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
Third-party Risk Management

Reduce third-party risk while improving resilience and compliance.
Security Posture Control

Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk program.

Human Resources

Promote employee self-service, automate the mundane, and make smarter talent decisions with AI.

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HR Service Delivery

Give employees instant answers, guidance, and fast issue resolution.
Talent Development

Make AI and skills-driven talent planning and development decisions.
Legal Service Delivery

Modernize operations to make faster decisions and grow productivity.
Workplace Service Delivery

Automate desk bookings, manage facilities, and optimize operations.

App Development

Build custom apps fast while enhancing developer and business expert productivity.

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App Engine

Build apps that automate manual work and modernize legacy processes.
Integration Hub

Reduce cost and complexity for ServiceNow integrations.

Finance and Supply Chain

Unify people, processes, and systems to get work done across the back-office.

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Accounts Payable Operations

Automate invoice ingestion and pay suppliers accurately.
Sourcing and Procurement Operations

Deploy easy-to-follow procurement processes.
Supplier Lifecycle Operations

Streamline supplier onboarding, collaboration, and performance management.

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Industries

Browse solutions to help you solve the complex business challenges unique to your industry.

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Automotive

Put your automotive operations in overdrive with a single AI platform.
Banking

Future-proof your bank with one AI platform.
Consumer Packaged Goods

Power your product growth and efficiency with a single AI platform.
Healthcare

Fuel efficiency, reduce costs, and deliver quality care with a single AI platform.
Insurance

Be the trusted carrier of choice with one AI platform.
Life Sciences

Accelerate innovation, in and out of the lab, with one AI-powered platform.
Manufacturing

Drive manufacturing efficiency with one AI platform.
Nonprofit

Learn how to do more with less while making your nonprofit organization more agile and effective.
National Government

Deliver secure experiences for civilian, defense, and intelligence IT workflows.
Retail

Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

Reimagine your XaaS lifecycle with a single AI platform.
Telecom

Grow revenue, automate operations, and manage infrastructure on one AI platform.

Learning

ServiceNow University

Discover a playground for learning, designed to help develop the skills you need for an AI-driven world.

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RiseUp with ServiceNow

Empower individuals in emerging technology field communities with key skills to launch tech careers.

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Developer resources

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Learn

Browse learning plans and courses that teach you how to build apps to tackle your company's business needs.
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Guides

Read technology overviews and recommendations for innovating on the ServiceNow AI Platform.
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Meet fellow creators and gain insights from the community.
Design

Find components, patterns, and resources to help you start designing experiences on the ServiceNow AI Platform.

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Join us at an event and learn how the world works with ServiceNow.

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Knowledge 2025

Register for Knowledge happening May 6-8 and experience where AI gets to work.
World Forum

Explore where the world puts AI to work at a World Forum event near you.
Webinars

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Community events

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Customer Stories

Customer stories

Find out how businesses like yours rely on ServiceNow to make the world work.

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GenAI Stories

Learn how ServiceNow customers are putting AI to work.
HR Stories

See how organizations are improving self-service and delivering outstanding employee experiences.
Customer Service Stories

Discover how businesses enable self-service for customers and reduce resolution time.
Public Sector/Government Stories

Explore ways to streamline operations, engage citizens, and empower employees.
Now on Now

ServiceNow works on ServiceNow. Hear our customer zero stories.

Featured customer story

BT builds trust with millions of customers using ServiceNow's AI platform for business transformation

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Blog

Find unique perspectives on products, company news, and life at ServiceNow.

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Company news

See the latest news and stories about ServiceNow partnerships, technology, and innovation.
Trends and research

Learn what the ServiceNow Research team is exploring to improve AI-powered experiences.
Product insights

Read about the positive impact of ServiceNow products in action.

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Customer Support

Access your instances, manage tasks and explore self-service help all in one place.

Community

Connect with other customers to share tips, exchange resources, and solve problems together.
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Discover answers, troubleshoot issues, and get expert help, all in our support center.

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Find answers to your technical questions and learn how to use ServiceNow products.

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Documentation by family

Explore product and capability documentation for each release.
Release notes

Learn about the current platform release and prepare to upgrade.

Best Practices

Accelerate outcomes with expert-curated best practices for the ServiceNow AI Platform.

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ServiceNow AI Platform

Automate business processes, streamline app development, and manage digital infrastructure.
Customer Service Management

Deliver exceptional service, empower customers, and enhance their experience.
IT Service Management

Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.
Employee Service Management

Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.
Telecommunications Service Management

Unify telecom operations and deliver proactive care with quality and availability for services.
Governance, Risk, and Compliance

Build an integrated risk program, enhance decision-making, and improve performance with automation.

MyNow

Explore MyNow, your personalized experience for quick access to your workflows, to-do lists, and AI guided recommendations.

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Start your day with MyNow.

Customer Success

Increase your ROI and get more value from the ServiceNow platform.

ServiceNow Impact™ success plans

Receive long-term adoption guidance and support with an Impact success plan tailored to you.
Services

Implement and optimize ServiceNow with expert help from ServiceNow and our partners.

Platform Releases

ServiceNow Platform Yokohama Release

See highlights, get release notes, and start your upgrade to our latest ServiceNow Platform software release.

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Past Releases

Xanadu

The biggest ServiceNow AI release yet.
Washington D.C.

Take work to the next level with smarter, faster, simpler experiences for everyone.
Vancouver

Drive growth and reduce costs with the intelligent platform for digital transformation.

Partners

Locate the partner you need, or explore the benefits of partnering with ServiceNow.

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Find a partner

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Become a partner

Join our partner ecosystem. Choose the partner paths that best fit your expertise and experience.
Partner awards

Meet the global ServiceNow partners leading the way in innovation and value for our customers.
Partner portal

Find tasks, alerts, and information you need, all in one place.
Partner applications

Explore innovative apps that extend and complement the ServiceNow AI Platform.

Discover why ServiceNow is the AI platform for business transformation

Bring AI Agents to every corner of your business.

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Careers

Make your next career move with the fastest growing enterprise software company.
Investors

Explore investor news and resources.
ServiceNow Research

Learn how we keep innovation moving forward through our AI research team, labs, and partnerships.
Leadership

Meet the ServiceNow leadership team.
Locations

See ServiceNow office locations around the world.
Newsroom

ServiceNow is making headlines. Find announcements, media kits, and more.
Global Culture

Read about ServiceNow's commitment to culture and belonging in the workplace.
Global impact

Join us to foster a more sustainable, fair, and ethical world.
Trust and compliance

Learn the measures ServiceNow takes to keep your data secure and compliant.

Knowledge 2025

Knowledge is live May 6 - 8. Experience where AI gets to work.

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Why Attend

Explore program highlights at the ServiceNow event of the year.
Knowledge for you

Dive into learning journeys tailored for your three perfect days.
Pricing

Find the conference pass that’s right for you.
FAQ

Grab the answers to all of your Knowledge questions.
Attendee Portal

Discover your one-stop shop for all things Knowledge.

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ServiceNow Customer Stories

Transforming business with AI-driven solutions.

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Automation accelerates AstraZeneca’s mission to save millions of lives

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Bell puts the ‘wow’ in Customer Experience with ServiceNow

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Pure Storage cultivates a customer-obsessed culture with ServiceNow

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AI platform powers Griffith University’s drive for service excellence

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The NHL’s platform approach drives connected innovation

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Teleperformance (TP) powers exceptional customer experience with AI support

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