At The Money Source it is our goal to create a company that is more than just a mortgage lender. We believe that we have an obligation to homeowners to build a business that focuses on the one thing that humanity strives for in life: Growing Happiness. We strive for this goal each day... show more
The Money Source Reviews
5
54%
4
4%
3
3%
2
3%
1
37%
3.3
508 reviews
508 reviews
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The Money Source
nebaneba83 @nebaneba83
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1 Star Rating
Terrible experience with this company. I have three mortgage companies, but this is the worst. I'm still taking time to detail my experience, but for now, after so many years with them, the website just sucks... phone calls are even worse. You will stay on the phone for hours and they'll hang up. The mortgage keeps increasing significantly every year for various reasons.
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Product: The Money Source VA
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The Money Source
davidtbuck @davidtbuck
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5 Star Rating
Kristi Schleicher is the ultimate customer service VP. She is professional, pleasant to deal with, and extremely effective in solving problems! Every business needs a Kristi Schleicher!
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Product: The Money Source Conventional
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The Money Source
houghak @houghak
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1 Star Rating
Their webstie sucks. t took forever for them to get my bank account entered and allowable for online payments. Then, after a couple of months, they lost or deleted my profile so I couldn't log in and pay my mortgage. Here I am having to set up my profile again, just to make a payment, which they will probably say is late since they are unreachable. The phone system is only open until 5pm, so I can't call it in. Of course, I had no choice in this servicer. my loan was transferred to them.
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Product: The Money Source Conventional
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Kristi Schleicher @Kristi_Schleich
Good Morning, My apologies for the experience you've had thus far. My name is Kristi Schleicher. I am the VP of Customer Experience here at TMS. Would you be able to email me directly your loan number and contact information? My email address is [email protected]. I look forward to working with you.
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The Money Source
tompaino @tompaino
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5 Star Rating
Venus provided excellent service for me. She was courteous: a real pleasure to deal with. She answered all of my questions succinctly and precisely. She put my mind at ease with regards to my concerns about my monthly mortgage payments. She even worked to resolve a $25 fee that was inappropriately charged to my account. Thanks to her help, I have already set up my recurring monthly payments to ServBank, beginning in April. She is a valuable asset to your company.
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Product: The Money Source Conventional
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The Money Source
bobby_griego @bobby_griego
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5 Star Rating
I spoke with Kristi earlier this week and she was able to help me with the mortgage issues I was having. She was friendly and quick to respond to my emails.
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Product: The Money Source VA
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The Money Source
ruburke @ruburke
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1 Star Rating
Can not sign on to my account and cannot get any of my account info and I have asked over and over would not recommend this company to anyone ever. Would not recommend to my worst enemy, this company is to much of a headache.
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Product: The Money Source VA
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1
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Kristi Schleicher @Kristi_Schleich
Good Morning, My apologies for the experience you've had thus far. My name is Kristi Schleicher. I am the VP of Customer Experience here at TMS. Would you be able to email me directly your loan number and contact information? My email address is [email protected]. I look forward to working with you.
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The Money Source
elijahmr09 @elijahmr09
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5 Star Rating
I was going through some difficult times and reached out to the VP of customer service Kristi Schliecher via email and I received a phone call directly from her within 5 minutes. She was very nice, understanding and helpful, she was great! Thanks again. M.Vasquez
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Product: The Money Source FHA
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The Money Source
marcw_32 @marcw_32
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5 Star Rating
Mark at TMS was very professional and easy to deal with. My concerns were quickly dealt with and all of my questions were answered.
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Product: The Money Source VA
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The Money Source
jrsalesforce2 @jrsalesforce2
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5 Star Rating
The customer service is great! Every time I have called in, I’ve been helped and I’ve never had to wait very long. Recently I called in with two separate issues thinking I’d need to be transferred but the customer care rep was so knowledgeable and able to handle both of my issues. She was so helpful and kind.
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Product: The Money Source FHA
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The Money Source
Eric Tubbs @etubbs1168
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5 Star Rating
Since we started with the money source, we’ve had a pretty good experience. They offered Covid relief in the form of deferred principal that helped us out a great deal. When it came time to sell, we need to pay off letter pretty quick. Unbeknownst to us it takes several business days when there’s deferred principal like we had. Given our short timeline, Kristi Schliecher was very accommodating and expedited a letter for us, keeping us within the closing timeline. Huge help.
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The Money Source Offers
Conventional
FHA
VA
USDA
The Money Source Q&A(17 questions)
Get answers to your questions about The Money Source below. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
Hello!!! You can call 866-867-0330 and follow the prompts to use the IVR system to make a payment. You can always email me if you need any additional help. My email address is [email protected].
Good Afternoon, Would you be able to email me directly your loan # and contact information? My email address is [email protected]. I look forward to working with you.
Good Afternoon, Yes! Would you be able to email me directly your loan # and contact information? My email address is [email protected]. I look forward to working with you.