Contact Trainline Customer Service
Trainline Phone Numbers and Emails
Customer Service:
-
+44 870 333 3555Business account
-
+44 333 202 2222For help with existing bookings
Trainline Emails:
Trainline Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Trainline Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Trainline is 443332022222. 65% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 90% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday.
Be prepared for the call as Trainline may ask you for the following information to identify you as a customer: first and last name, email or order id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Trainline Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Trainline is 443332022222. 65% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 90% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday.
Be prepared for the call as Trainline may ask you for the following information to identify you as a customer: first and last name, email or order id.
People call Trainline mainly because of refund, activation/ cancellation and return/ replace.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Trainline is sales.support@info.thetrainline.com. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Trainline?
Contact Information
Trainline Website:
Trainline Help Center:
Corporate Office Address:
Other Info (opening hours):
Postal Address:
Data Protection Officer
PO Box 23972
Edinburgh, EH3 5DA
Trainline Customer Service Reviews
Easy to book with but a nightmare to get someone to help me when my train was cancelled. It wasn't until I saw your on Google that I managed to get a number I could ring.
Train delayed on March 21, from Edinburgh to Kings Cross station. The schedule was 14:30 to 18:48, but the train arrived 19:25pm
Issue resolved satisfactory
Train cancelled but unable to request refund via app without having admin fee applied
How Good is Trainline's Customer Service?
Summary of Trainline Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Trainline?
Refund Question:
- “Refund booking”
- “Refund issue”
- “Refund enquiry”
Activation/ Cancellation Question:
- “Cancelled train”
- “Train Part Cancelled - Refund Request”
- “I would like to cancel my ticket”
Return/ Replace Question:
- “To change ticket station”
- “Change ticket dates”
- “Change my ticket”
Request for Information Question:
- “Not allowed on train as full, requesting refund”
- “Help with booking”
- “Help with change of time”
Cards Question:
- “Two together rail cards”
- “Railcard asking”
- “Railcard”
Product/ Service Question:
- “Booking problems”
- “Having trouble booking a ticket.”
- “Ticket not working”
Shipping and Delivery Question:
- “Not received refund”
- “Haven't received tickets”
- “Not received my email with ticket”
Payments and Charges Question:
- “Charged eccess for return journey die to train strike”
- “Ive been charge twice,and haven't received any codes”
- “Payment took from account”
Account Question:
- “I do not have an account but I have not received my tickets on my email”
- “My account has been blocked?”
- “I may have two accounts running”
Staff Question:
- “Complaint for terrible service”
- “Staff conplaint”
- “Rude conductor”
Website/ Application Question:
- “Booked my tickets to the opposite destination”
- “Double booking due to website crashing”
- “I can't understand any of the guidance on the website”
Employment Question:
- “To ask do I need the job centre travel card as I have lost mine”
Other Question:
- “Ticket change, price enquiry”
- “Payed for my ticket and never got an email”
- “Change of ticket”
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