ComplaintsforTobi.com
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My complaint is with WarrantyServices.com. I have had repeated issues with ***** purchased through living spaces. The same piece has been replaced twice already. Is again broken, no longer under living spaces and now repairs are through the ***************** This company has no way to speak to a person. Claim has been filed over 1 month with zero contact from an actual person. Have tried to call repeatedly and never had a person answer, simply left on hold indefinitely. this company is a scam. this is a warranty that I had to purchase on top of the price of goods.Initial Complaint
03/31/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Business refuses to provide refund for returned goods. Will only provide store credit. The policy is stated on the website but it is hidden in the return policy. This is a very unorthodox policy, and it should not be expected that the customer reads the return policy every single time they order from a website, because the ability to get a refund is an accepted practice in today's online shopping industry. Further, if they want to uphold their policy, they should disclose this on each item, as is often the case when goods are "final sale" and the customer needs to pay attention to that.Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tobi apparel has a 30 days return and store credit refund policy. I bought 2 swimsuits from them ( not clearance items) which I did not like. The size was small, I did not like the quality and both the swimsuits did not have breast pads. I returned the items and I was denied the refund. My original email to them clearly stated the issue with swimsuits. I was first told only store credit for returns which I find absolutely wrong for a consumer and their hard earned money. Its my 60$ each I have spent and have the right to reclaim if I dont like a product or service. Now I was told that carven store credit wont be issued without any reasons. This apparel company is Making a fool their buyers, I have seen so many feedback online, ******* where getting refunds is hard from them. I want to complain against them to smoothen out their process and refund my eligible money back. This is making a a complete mockery out of the the trust a online buyer puts on the return guideline. They dont even tell me the reason for denial and want me to have the items back which dont fit me. For them 60$ should not be worth losing a customer, but for me this is mental harassment. I would rather donate this money than let them have it for free. This stupid business has to be stopped.Initial Complaint
04/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a romper on July 11, 2021 for $83.22 but ended up returning it on time for a refund. They gave me store credit instead which they said will work if I just log in to my account. So i tried logging into my account to try to order a few things, and the store credit isn't there like they said it would be. I emailed multiple times and did not get a response why the store credit isn't there. I would just like a refund of the $83.22 at this point.Initial Complaint
04/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They refused to refund me for my return, $108 Order #*******Initial Complaint
12/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
As of today, 12/20/21, I have an approximately $260 credit with Tobi.com. The company has deactivated my online account with them so that I am not able to use my credit and customer service will not respond to my emails. The last email I received approximately three weeks ago explained that they are retaliating against me because of a negative review I posted online. I am not able to provide a record of my credit because they deactivated my online account.Initial Complaint
11/30/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This is the exact message I emailed the company twice now and then direct messaged on social media with no response after I requested a refund: "I am sorry to say that email might be aggressively worded, but I am very disappointed and wish to express my dissatisfaction with a dress I purchased on October 21st. I was already a bit hesitant to purchase the dress because of lack of reviews as well as a few comments saying the length was too long for sizes, but I went ahead and ordered the For the Drama Satin Cowl Neck High Slit Maxi Dress (order #*******). It was a bit too long and so I thought I might return it, but after a few days of thought, I decided to keep it and even left a positive review to encourage others to purchase it too. I did not wear it again until the formal event for which I had purchased it, which took place last night (November 20th, 2021). All was well for the first few hours I received many compliments and the dress was both mobile and comfortable. I felt and looked great. However, about 3 hours into wearing the dress, the strap just fell off of the top part, revealing my entire chest in an instant to the audience I was addressing in my speech. I literally had to hold to hold it to my chest with one hand for the rest of the evening (extending for 2 hours more), an event which I was apart of both setting up and taking down the props and equipment. It was outdoors, so there was no access to any materials to piece it back together temporarily, which honestly shouldnt even matter since I trusted this piece to be made well enough to work properly, especially for the money I was already hesitant to spend to purchase it.I have attached some photos below of the before and after for reference. I would very much appreciate the compensation of a full refund for the embarrassment I felt at the hands of this avoidable wardrobe malfunction. I am happy to converse."I paid $106 total for this dress and shipping, where the original price was $212.Initial Complaint
11/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a dress from a clothing store website called TOBI.COM and the dress was way too small and did not fit according to their sizing chart. (ORDER NUMBER: *******, RETURNED TRACKING NUMBER: 1ZF1Y3789051539868 ). I reached out to their customer service so that I could return the dress and purchase one size up. The agent from their business took long to answer and then they confused my order with someone else's and gave me false information. Because of this delay, it was around the time that COVID-19 shutdowns began. I was in college at the time and we were being sent home early for our spring break because of COVID-19. Once we were home for break (we were told we were returning to school in 2 weeks), they told us that they had cancelled in person classes for the entire year, and we were not permitted on campus. This means that all campus housing was on lock down beginning in march 2020. All of my belongings, including the dress I needed to return, were locked inside my campus apartment until august 2020. Once I was able to retrieve my belongings, I reached out to TOBI.com customer service again explaining the situation, and asking them if I was still able to return my item. The representative answered me saying that I was allowed to return my item under the given circumstances and proceeded to send me my return label and instructions on how to make the return. I sent the dress back to them as instructed, and they never sent me my store credit. I reached out because I hadn't received my store credit, and the representative is now telling me it is too late to return my item and that they would not accept it, however, they never sent me the dress back. Basically, they told me to return the dress, took the dress back after I sent it, and then never issued me compensation in the form of store credit or any other type. They won't send me my item back or a refund. They have the product I bought and was told I could return and also have kept my money.Initial Complaint
09/30/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello!I recently made a payment to Tobi.com. I am leaving the country very soon due to an emergency, however, and my package will not come in time before I leave. My package is still at the ***** warehouse at the destination of Tobi's shop, so it is not yet in transit. I emailed the Tobi billing and help departments to ask if I can return this package completely and receive a refund to my original payment method. Tobi does not offer refunds to original payments but instead gives store credit, which is not beneficial for me because I cannot use Tobi's website due to my unexpected move. I am desperate at this point to get my money back in full to my original payment and would really appreciate this to be resolved.Thank you,MikaelaInitial Complaint
09/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I haven't shopped with Tobi in years and tried to order a few dresses for a wedding with the intension of returning the rest and keeping one for the event. I was browsing on their mobile app which DOES NOT state the return policy on the products. The response I got from the tobi rep was: "I apologize that you did not read the policy, which is attached to every product on our website.You store credit is in your account."On desktop view, it does have a tab for the return policy which is store credit only. Had I known this, I never would have ordered from them, but it's not displayed prominently at all on the mobile app which is made by their company. ORDER #: ******* Cost of original order: $253 Cost of merch kept: $44 Refund: $209 If the refund policy had been stated anywhere while I was ordering on the app, I would understand it is my fault. Maybe it's faulty design on their app but I do feel I am owed a refund.
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Customer Complaints Summary
18 total complaints in the last 3 years.
1 complaints closed in the last 12 months.