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Resources for Businesses

My Home Location

Dayton, OH, USA

My BBB

BBB of Dayton and Miami Valley
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Business Profile

Online Shopping

Tobi.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Tobi.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tobi.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Tobi.com

      530 Forbes Blvd South San Francisco, CA 94080-2018

    • Tobi.com

      350 Lillard Dr Ste 171 Sparks, NV 89434-8909

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** is misleading when it comes to transactions and charges outside of the **. They will charge you additional shipping fees without notifying the customer despite advertisement that free shipping is offered after $130 CAD, which I spent. I made a purchase $103 and was charged $118. In an email, they said an additional shipping fee was applied with zero explanation. Also note they reference the CAD amount at checkout however the actual charge is much more. For reference, I was charged almost $40 more in the end. Do not order from this website as they do fulfill their policies. Scam. I am requesting a full refund. *** already reported to my **** as well

    • Initial Complaint

      Date:01/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is with WarrantyServices.com. I have had repeated issues with ***** purchased through living spaces. The same piece has been replaced twice already. Is again broken, no longer under living spaces and now repairs are through the ***************** This company has no way to speak to a person. Claim has been filed over 1 month with zero contact from an actual person. Have tried to call repeatedly and never had a person answer, simply left on hold indefinitely. this company is a scam. this is a warranty that I had to purchase on top of the price of goods.

    • Initial Complaint

      Date:03/31/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business refuses to provide refund for returned goods. Will only provide store credit. The policy is stated on the website but it is hidden in the return policy. This is a very unorthodox policy, and it should not be expected that the customer reads the return policy every single time they order from a website, because the ability to get a refund is an accepted practice in today's online shopping industry. Further, if they want to uphold their policy, they should disclose this on each item, as is often the case when goods are "final sale" and the customer needs to pay attention to that.

    • Initial Complaint

      Date:05/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tobi apparel has a 30 days return and store credit refund policy. I bought 2 swimsuits from them ( not clearance items) which I did not like. The size was small, I did not like the quality and both the swimsuits did not have breast pads. I returned the items and I was denied the refund. My original email to them clearly stated the issue with swimsuits. I was first told only store credit for returns which I find absolutely wrong for a consumer and their hard earned money. Its my 60$ each I have spent and have the right to reclaim if I dont like a product or service. Now I was told that carven store credit wont be issued without any reasons. This apparel company is Making a fool their buyers, I have seen so many feedback online, ******* where getting refunds is hard from them. I want to complain against them to smoothen out their process and refund my eligible money back. This is making a a complete mockery out of the the trust a online buyer puts on the return guideline. They dont even tell me the reason for denial and want me to have the items back which dont fit me. For them 60$ should not be worth losing a customer, but for me this is mental harassment. I would rather donate this money than let them have it for free. This stupid business has to be stopped.

    • Initial Complaint

      Date:04/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a romper on July 11, 2021 for $83.22 but ended up returning it on time for a refund. They gave me store credit instead which they said will work if I just log in to my account. So i tried logging into my account to try to order a few things, and the store credit isn't there like they said it would be. I emailed multiple times and did not get a response why the store credit isn't there. I would just like a refund of the $83.22 at this point.

    • Initial Complaint

      Date:04/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refused to refund me for my return, $108 Order #*******

    Tobi.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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