Whether you’re starting your first checking account or planning for retirement, TwinStar has a wide range of savings and checking account options. Whether you’re financing a car, home or managing your day to day spending, TwinStar makes it easier and more affordable with a wide-range of loans and credit options. But they also provide... show more
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TwinStar Credit Union Reviews
5
30%
4
4%
3
26%
2
0%
1
41%
2.8
27 reviews
27 reviews
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TwinStar Credit Union
Elizabeth Gonzales @ladykittyatw
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1 Star Rating
Closed my account and called it fraud after my account was overdrawn due to some financial difficulties and unemployment (automatic withdrawals for bills occurred before I could cancel them). I was actively making agreed-upon payments as soon as possible. I talked to them and they agreed to work with me, as I had been with them for over 10 years with no prior issues. Be careful, they don't understand that life can sometimes take a turn for the worse, and they will lie and slander you. We will be pursuing legal recourse regarding this matter. A similar situation happened to a friend of mine as well.
They are quick to label anything as fraud.
Twinstar is quick to disregard your efforts and communication; throwing you under the bus regardless of your commitment and history with them. Long-term members, who again, have had no issues in the past, mean absolutely nothing to them.
I've been a customer of the credit union for some years now and was Offered a high limit credit card with credit transfer to transfer my balances promising %0 apr through my personal email I have my checking account with them and was denied likely giving me a hard inquiry on my credit. Will be closing my bank account with them asap and would not recommend them for any services. The advertising was very misleading if you are a customer you won't get any extra consideration for approval. Experian just notified me of a 25 month inquiry
Everything was great till I got a credit card, honestly thought these things would help. Can’t wait till this is paid off and I can be done with it and move on to the next
Hand down the absolute worst organization to do business with. The level of incompetence is astonishing. Provided proof of insurance and declaration paperwork on the day we purchased our new RV. Received notification from TwinStar about a month later they never received proof of insurance. So, my wife sent them copies of proof again. Still received notification of no proof received a month later. At around the same time I received a notice in my name wanting proof of coverage for some other RV we don't even own. I called TwinStar to inform them we don't even own that RV and told them the make and model we do own. They rep said yeah sorry that happens often due to some internal issues and she would get that corrected. I informed the rep we have provided proof of insurance a couple of times now and TwinStar is still indicating they have not received proof. She apologize and stated she would have someone email me a fax# to fax proof to. I received the email with the fax# and promptly had my insurance company fax proof again and received confirmation it was received. Then two weeks later we received a notice from TwinStar they were adding their own coverage to our RV loan due to not receiving proof of insurance. The notice indicated our RV monthly payment would increase due to this. We then provided proof yet again and then received a response they need proof for specific dates, which we had already provided previously. We will NEVER do business with TwinStar again.
Twin Star will force their own insurance on you claiming your deductible is high and don’t meet the requirements but you will find that out when it’s too late and you already owe them thousands of dollars. Stay away from these scammers!!!
This bank is good for you if you never leave Washington. They charge $5 for out of state transactions. Freaking ridiculous. Only used for online purchases. Also their app - even after they updated it - is absolute trash
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TwinStar Credit Union
hbloodsaw10849 @hbloodsaw10849
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5 Star Rating
Most times I never thought of a banking institution as anything other than just a place to keep my money, right? How wrong was I. Some banks like many institutions are forward thinking. They know to hire good, trustworthy, thoughtful, kind, intelligent people to represent them. On June 25th I had an unexpected pleasure of meeting such a person who worked very diligently to help resolve a somewhat sensitive banking matter of mine. So happy that Twin Star have such a person who has all those attributes and then some. His name is John Jentzen, Universal Service Officer II, who has my sincere gratitude!!!
Been with TwinStar for a good number of years (Almost 30) . The relationship all along was near nonexistent, of course I dont keep much money in there, nonetheless , I've never had anything even remotely negative either. Today I recieved a check from uncle sam for 200.00 with both mine and my wife's names. My wife signed it, and I went to deposit it, they promptly declined it since I did not have her ID. I had to pull the wife out of work early so that she could show up with her I D. Then to add insult to injury, they finger printed her. I guess long term customership means nothing to this credit union. Then when I said that I'm moving to a different bank, the teller just shrugged it off. So if you are looking for outstanding service, twinStar will not deliver.
Customer service is terrible... Had questions as to why my FIXED RATE car loan payment was changing each month. Some months 5-10 dollars more, some 5-10 dollars less. No one could tell me why, they just said its "normal"... I made a mistake with my car insurance when I first made the purchase and my coverage kicked in a few days late. They charged me a fee of $800 and added it to the balance of the loan. The loan payment went up about $100 a month on a $25,000- 7 year loan. I called and they said it would go back down in 8 months... 10 months later, it didn't, and there is no explanation. at this rate, if I were to keep the loan with them, I would end up paying $8,500 for being three days late with my insurance in the first month...
I have always had great service from twinstar. There are no hidden fees and I always know what my balance is. I like how simple it is to manage my accounts on the mobile app.
It’s a good card but you must be near a twinstar credit union . Very limited access to said card but they base your balance off of your income not score
Twinstar is the best credit union ever! For whatever you need. We have checking, savings and loans through them and they are the best hands down!! I will never use another credit union or bank. If you want great reliable people looking after your money, twinstar is the credit union for you!
This is not a user review, you gave yourself away when you said "We"
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TwinStar Credit Union
johnzonker24 @johnzonker24
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1 Star Rating
Not a user-friendly Credit Union. $20 to pay your car payment over the phone, after you wait 15 to 20 minutes... Website is outdated. If you dont log-in for six to eight months, you have to reset everything in order to use the website...you can only reset by going into the Credit Union...(self-defeating)
This is the worst place I've ever dealt with. They wouldn't allow me to have storage insurance on my RV and tacked on 1400.00 for their full coverage insurance after I uploaded all my insurance docs. I put it back to full road coverage even though it was parked/covered for the winter. They only refunded 676.00 then reported my account as delinquent to the credit bureau even though my payments were on time and I paid the 170.00 plus another 20.00 portion of the insurance they told me to pay while they tried to get it figured out. They then blocked my ability to pay my regular payment online and said the account was behind due to the 1400$ insurance! I called and Jacqueline said she'd unlock it so I could pay my regular payment today but it still isn't unlocked. They reported me as delinquent again to the credit bureau even though they are the ones blocking the payment I've been trying to make. They are absolutely horrible. I've been in contact every week trying to get to the bottom of this. I would stay far away from Twin Star Credit Union. I had perfect credit until they started their fraudulent games. Now I have to contact my attorney and start a suit against them for all of this.
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