PUAD 811 STRATEGIC MANAGEMENT IN THE PUBLIC SECTOR Fall 2020 Dr. Heather Wyatt-Nichol Office Hours: flexible by appointment Email: hwyatt-nichol@ubalt.edu Course Description Covers the rise of a customer-based, results-oriented approach to solving public-sector problems. The historical foundations of such an approach and the public-sector initiatives by which it has been introduced. Modern techniques and tools for using strategic management to handle current governmental issues. Student Learning Outcomes: Upon successful completion of this course, students will be able to: • To define the purpose and scope of strategic plan as a tool for adapting a public service organization • Identify and connect stakeholders • Develop outcomes-based strategic goals and measures • Align performance measurement tools with strategic organizational goals and objectives to improve organizational performance • Design and conduct strategic planning including specific techniques for environmental scans, SWOT analysis, strategic issue identification and strategy formulation • Critically analyze a strategic plan in relation to organizational capacity • Contribute to the Strategic Management literature Required Readings Hughes, O.E. (2018). Public Management and Administration (5th ed.). London: Palgrave. Additional articles are posted by subject matter in lessons on Sakai. Attendance Participation Class participation is essential to your learning. You are required to study the assigned material and are responsible for understanding the material. It is expected that students will participate fully in class discussion. Students are expected to be able to respond to the professor and each other in discussion of assigned readings. The class meets virtually (zoom & Sakai) on Saturdays, 9:00-4:30 on the following dates: Sept. 12, Oct. 3, Oct. 17, Nov. 7, Nov. 21, Dec. 12 Class Meetings AM Zoom session 9:30-11:00 Lunch break – chance to eat, recharge, and work on a short practical exercise related to the afternoon’s topic and designed to spark discussion. I’ll likely fold those exercises in as a sub-set of Participation. PM Zoom session 1:00-2:30 Absence policy- DO NOT MISS A SESSION! The only excuses for missing a session: 1. Hospitalization or medical emergency (documentation required) 2. Car accident on the way to class (documentation required) 3. Death in the family (documentation required) 4. Work related mandatory conference (documentation required) If you miss one course for any of the above reasons, please notify me ASAP to receive an alternative assignment in lieu of your absence. If you miss two sessions, even for the reasons above, you will receive a letter grade deduction at the end of the semester. You should also consider withdrawing from this course. If you miss three sessions, you will receive an F. Grading Scale 93-100% A 90-92 A87-89 B+ 84-86 B 81-83 B78-80 C+ 75-77 C 70-74 C69 & below F Discussion Forums Article Review 20% Strategic Planning Assignment 40% Strategic Management Final Paper 40% Discussions & Participation I will present questions to the readings. Discussions are assessed on the quality and content of your messages. Please read the content under Lessons prior to posting responses in the Discussion Forums. Quality postings: • Answers the question presented • Incorporates the assigned readings • Provides examples when appropriate • Provides evidence to support assertions I encourage you to incorporate the readings into your discussions. You may also incorporate any of the following resources: • • • • • • Peer –reviewed journal articles (see list) Official government reports (e.g. GAO, OPM, DOL, BLS) Official government data (e.g. Census, BLS) Official organizational policies Books Newspaper articles (e.g. Baltimore Sun) When you do incorporate outside resources you should provide the link or attachment and PROVIDE PROPER CITATION (APA citation style for this class). Article Review Select an article to review from one of the following journals: Public Administration Review Public Personnel Management Journal of Organizational Behavior Journal of Public Administration Research and Theory Public Administration Quarterly Public Productivity and Management Review The American Review of Public Administration General guidelines 1. Provide an overview a. Summarize major points i. What are the most important theories, arguments, or ideas? ii. How does the information relate to the topics addressed for the scheduled seminar? 2. Evaluate the points of significance a. What evidence or information is used to support the author’s (s) assertions? b. What are the strengths and weaknesses of the article? c. Is the information presented in a clear & concise manner? 3. Conclusion a. Final comments on the quality of the article i. What has the article demonstrated to you? ii. Would you recommend the article to other students of public administration? (5+ pages, 1.5 spacing, 12 point font- Times-New Roman). Strategic Planning Assignment Choose and describe a public or nonprofit organization. Identify major features of its environment including threats, opportunities. From that analysis identify strategic issues facing the organization and some potential solutions. The case analysis should generally follow this format I. II. III. Background & Brief History of the Organization/Initiative Brief Description of Current Organizational Context Field Analysis a. Analyze the most important strategic trends in the policy field within which the organization operates, including economic and competitive characteristics of the field. IV. V. VI. VII. Organization Analysis a. -Based on the findings from your field analysis, specify how the environment might impact your organization’s portfolio of programs and services. Identify the organization’s/initiative’s most important strengths, weaknesses, opportunities and threats. Focus your analysis on the parts of the organization that you believe are most essential to its success in the field in which it is situated. b. - Identification of strategic issues: Utilize all publicly available information and gather additional information directly from the organization if possible. Strategy Development a. Based on the strategic priorities identified through your organization, develop a set of recommended strategies that addresses the organization’s weaknesses, builds on its strengths, and allows it to respond strategically to its external environment. Implementation Steps and Concerns a. Recommend a set of next steps to implement the strategies proposed. Identify potential roadblocks to implementation and outline a set of metrics to determine if your strategy solutions are working. Brief Description of Alternative Strategies a. Develop a brief “Plan B” in the event your proposed strategies are rejected by your client or fail when implemented. Strategic Management Final Paper Students are encouraged to investigate a topic that is aligned with their future goals as a practitioner or scholar of public administration. The paper should incorporate theories and concepts relevant to strategic planning and performance management. It is expected that this paper will be appropriately researched and that formal citations will be placed in the paper for all reference material. At least 15 peer-reviewed journal references are required. Formatting requirements: • 15-20 pages • 1 inch margins • 1.5 spacing (NOT single, NOT double) • 12 point font • Chicago or APA September 12 Foundations of Strategic Planning in the Context of Public Administration Hughes, Ch. 1-3 & 10 McBain, L. & Smith, J. (2010). Strategic Management in the Public Sector. E-Leader Singapore. Mintzberg, H. (1994). The Fall and Rise of Strategic Planning. Harvard Business Review, 71(1), 107- 114. Oct. 3 Strategic Management in the Context of Policy and Decision-making Hughes, Ch. 4-5 Weiss, J.A. (2018). A Framework for Improving Federal Program Management. IBM Center for the Business of Government. Vining, A. R. (2011). Public agency external analysis using a modified “five forces” framework. International Public Management Journal, 14(1), 63-105. October 17 Strategic Management in the Context of Governance & Accountability Hughes, Ch. 6-8 & 14 Ammons, D.N. & Madej, P.M. (2017). Citizen assisted performance measurement: Reassessing its viability and impact. American Review of Public Administration, GAO (2015, July). Managing for Results: Practices for effective agency strategic reviews. GAO15-60. November 7 Strategic Management in the Context of Organizational Leadership Hughes, Ch. 9-12 Behn, R. (2014). The Performance Stat Potential: A Leadership Strategy for Producing Results: Thinking About Cause and Effect. Brookings Institution, pp. 245-260. Hvidman, U., & Andersen, S. (2013). Impact of performance management in public and private organizations. Journal of Public Administration Research and Theory, 24, 35-58. Nutt, P.C. & Backoff, R. W. (1993). Transforming public organizations with strategic management and strategic leadership. Journal of Management, 19(2), 299-347. Poister, T, H. The Future of Strategic Planning in the Public Sector: Linking Strategic Management and Performance, Public Administration Review, December 2010, Special Issue, pp. 5246-5254. November 21 Strategic Management in the Context of Technology Hughes, Ch. 13 Strategic Management Paper Due December 12 Paradigm Shifting Hughes, Ch. 15 Poster et al., (2010) Strategic management research in the public sector: A review, synthesis, and future directions. The American Review of Public Administration, 40(5): 522-545. Strategic Planning Assignment Due UB Resources for Students Academic and support resources for all students at UB include but are not limited to: RLB Library 1420 Maryland Ave. library@ubalt.edu 410.837.4260 The RLB Library is the center for academic support at UB. Academic Success programs include free tutoring, writing consultations, math/statistics support, computer skills workshops, research consultations, and coaching for undergraduate and graduate students alike. The OWL (Online Writing Lab) offers customized feedback on papers through MyUB. Librarians can work with you to improve strategies for locating, evaluating, and using information. Use the library website to search for books, articles and movies; access databases; see if your textbook is on reserve; follow guided tutorials; or chat with a librarian. 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[1] In the Yale Gordon College of Arts & Sciences, an Incomplete grade will not be considered prior to the official WD deadline.