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The United Services Automobile Association (USAA) is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange and subsidiaries offering banking, investing, and insurance to people and families who serve, or served, in the United States military.
Full Outage Map
PaymentsProblems in the last 24 hours
The graph below depicts the number of USAA reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at USAA. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by USAA users through our website.
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Login (56%)
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Website (37%)
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Payments (7%)
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Policies (1%)
Live Outage Map
The most recent USAA outage reports came from the following cities: Walterboro, Seattle, Grand Prairie, Las Vegas, Jacksonville, Columbus, Rye, Virginia Beach, Providence, Upper Marlboro, Kernersville, Parksley, Warren, Wheat Ridge and Campo.
| City | Problem Type | Report Time |
|---|---|---|
 Walterboro |
Login | |
| Seattle |
Website | |
| Grand Prairie |
Login | |
| Walterboro |
Login | |
| Las Vegas |
Login | |
| Jacksonville |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
USAA Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Kiernan
(@MsgToObserver) reported
@FunnyLikeAClown @USAA They **** up my automatic payments all the time even though none of my info has changed in years. Super ******* annoying
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E. H. Wright (Please Hold)
(@ablackgayman) reported
Like, SERIOUSLY, wtbf happened to @USAA?! In the past 5 years, I’ve had better customer service from self-checkout than from USAA. It’s like all the employees who cared quit at the same time and got replaced w. people who hate life. #disappointed #fallfromgrace #THEYSUCK
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P J Lopez
(@PJLopez58) reported
@USAA customer service SUCKS. High prices and lousy customer service is no way to do business. It's sad what has happened to USAA.
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Omega210
(@Omega_Alpha99) reported
@MikeTaylorShow @USAA Could be a number of factors. But, they’ll probably say “the mobile app tells you if hold is going to be placed and gives you the option to cancel the transaction.” Id put this situation on the airwaves, let the people know!
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Jerry Mandering -Slava 🇺🇦 & 🇨🇦
(@FHG1644) reported
Nice insurance endorsement for @USAA by @RonDeSantisFL - the grift never stops.
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Jake Flaherty
(@JakeFlaherty) reported
@Andreinadf123 @tlorente21 Never had a claim, but from what I've seen @USAA is the best to deal with. The difference between USAA and other insurers: It's not designed as a profit engine for shareholders. It's member owned and returns any profits to them. When you eliminate greed people get what they need!
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Edd
(@Erc0210) reported
@USAA I didn’t get pay for my gi bill . The pay date is supposed to be tomorrow since the 1st is a Saturday and usaa deposits a day early, or so they claim.
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FinRunner
(@JohnFNally) reported
@MikeTaylorShow @USAA Usaa sucks Mike , Parents had em for 30 years . We had a bad storm last year and damaged their skylights . They came out and said NOPE 👎🏻 lmao . Dam shame , loyalty counts for nothing with them .
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Rs
(@sugarbolts) reported
@PersonalCapital your connection to @USAA has been broken for two months now. This is the point when I look for another solution, unless you can provide a prompt fix. #FAIL
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Peter Granat
(@granat_peter) reported
@USAA it’s nice to know you hire @Teleperformance for your CSR and you let them give a rep a technical for removing a late fee as a courtesy. WAY TO BE ABOUT THE MEMBER & OFFER GOOD CUSTOMER SERVICE!! And @Teleperformance doesn’t want qualified CSR’s but CSR that can’t think
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Matt Mason
(@mmason74) reported
@USAA charges TWICE as much as Liberty mutual for auto insurance. Do your research first, didn’t really USAA took advantage of members.
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John Farmer
(@prince_of_ix) reported
@USAA The chat box just tells me to call, which I did twice yesterday. Both times I was told my documents would be emailed and on the USAA website, still nothing.
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Florentino
(@BobbyFlorentino) reported
@USAA USAA is the worst bank for service members/ veterans. They play the veterans card as a ploy for marketing. They need to stop the pandering especially if they continue to **** us!!! They held my check while i was in another country on vacation. No money, they refused to help me!
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Tim Kennedy
(@Tim46023972) reported
@USAA Thanks NM, but doesn't USAA pay their employees to do a good job so customers don't have these problems? I ask because USAA isn't paying me to fix their shortcomings.
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John Farmer
(@prince_of_ix) reported
@USAA Your phone support says they are sending me documents but they never arrive. I have a job and can't waste yet another hour on hold. Is there email support I can contact? This is becoming urgent.
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Spence Williams
(@beoduck) reported
Hey @USAA, given the number of Veterans in Florida and the sorry state of the Florida Insurance market, #Ira should wipe out the dividend plus.
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Bridget
(@BridgetLaurette) reported
@USAA I think I just filed the claim, I clicked wind and rain but after it only showed as wind? And it didn’t give me a place to submit photos
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Stacy Austin Egan
(@stacy_egan) reported
@USAA I handle bills for my family, and I've never seen anything this complicated or non-intuitive. It looks like you have updated the way your website works in 20 years. Can you redesign it to be more user friendly?
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Bridget
(@BridgetLaurette) reported
@USAA I have a roof leak that is spreading in Saint John’s Florida following Ian. Do you know how soon I could get someone out to help with a claim on my homeowner’s insurance. I’m worried the ceiling may fall in
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Joe Lopez
(@JoeLopez24) reported
@MikeTaylorShow @USAA Mayor - no issues on my end. Though a co-worker told me he had an issue with checks greater than $10K I believe.
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Jame, singular
(@FunnyLikeAClown) reported
Is it just me, or has the @USAA mobile app been absolutely garbage lately? Just constantly getting error messages or saying that my account information isn't available.
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Unhosted Volcanic Energy Broker🌋⚡
(@GodSaysHodl) reported
My bank - @USAA - just gave me an extremely dystopian questionnaire about my bank account use, with the threat of closing my account if I log in 3 more times without answering it.
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Brian Morris
(@BrianMorris_27) reported
@MikeTaylorShow @USAA I too was a USAA member for several years. Had to drop them after several bad experiences. Final straw was one of their “employees” telling me that nobody actually works for USAA. They just outsource everything.
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Digital Diva
(@HVDigitalDiva) reported
Hey @USAA are ya'll trying to steal my money? My account has been locked down 3 times in 2 weeks for no reason and your agents keep apologizing but what's going on over there???
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Alyssa F 🇺🇦 🌻
(@mommabearjogs) reported
@USAA you will NEVER have our business again and every time I hear your name out of someone’s mouth I will tell them how AWFUL you are 😡 😤 😢 😭 **** you.
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Sheep Dog
(@Old_Sheep_Dog) reported
@USAA Why would you need my name phone number and email address to share with your app developer how they screwed up the app? It should be plain to anyone who uses it how you screwed it up. Do your execs even bank with USAA? Doesn’t matter, new bank account opened.
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Rhiannon Grochowski
(@dangerous_holy) reported
@USAA Hi, is the app down? It keeps telling me there’s an error and it can’t load any of my data.
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Anti-Globalist Alliance
(@JohnHen62340741) reported
@BrentlingerCon2 @Skycop1 Ohhh no! @USAA forced off a portion of my coverage to them.
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Mike Taylor
(@MikeTaylorShow) reported
I’d like to p***** @USAA CEO Wayne Peacock. Your check depositing policy treats your members like criminals. Due to your dreadful policy I’ll have to delay shipping my car from Hawaii to Texas for at least a month. I’ve been a proud member over 10 years. Not anymore.
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RichMo
(@GoodieMorales) reported
@MikeTaylorShow @USAA I can relate. I deposited two checks last week at one of their ATM’s and immediately had my account and debit card locked. I had to speak to two different agents before it was resolved