Vanderbilt Mortgage Reviews

Working with VMF has proven to be a very positive encounter. I was experiencing some loss of income and had fell behind in my mortgage payments. My customer care representative, Melanie, was pleasant while offering options to help me catch up on my payments. With Hunter's approval, we settled on an option that not only would catch my payments up, would also allow me to get a head of my mortgage payments without stressing my household budget. What a relief, and to realize that VMF's goal is to keep people in their homes put me at ease. I would recommend Vanderbilt Mortgage & Finance to those looking for a mortgage company for quality service.

My fiancé and I are looking into buying a house and we’re both very young, and the lady we spoke with wanted the best for us and explained everything good. So I appreciated her. It’s not the greatest time to buy but she gave us some financial advice. We started looking at the beginning of February, and we moved in this week. We were, at first, thinking we were gonna be able to only afford a single-wide. But we ended up with a big, double-wide for the same price almost. We didn't have to move but it would be better for us to have moved so I'm glad we did. This is our first loan we've ever taken out and Vanderbilt’s reps were helpful, informative and easy to work with throughout this process.

I had a lady call me and she really took the time out to explain everything to me. She let me know their part in it and how they can help me. If I have any kind of problems, I can go to them if I need to speak to someone instead of doing it online. I can do it online as well. They have a website where you could do your payment or you could search your loan process to see what's going on. Then if you don't understand, they also have a representative that's there to help you with any kind of need or questions that you have. So that is also a plus.

The process with Vanderbilt was easy for newbies like us. It's something we would recommend to other people because of how easy it was. They gave us what we needed to do. If we had any questions, we had a person to contact throughout the entire process. If we did something wrong, they would give us a call or they gave us one of their direct numbers and we called them. They're very good at breaking things down. There were a lot of questions that we had no idea how to answer, but they helped us through the entire process.

Working with Vanderbilt was excellent and we were very comfortable. The process was very simple. We filled out the application online and they called us. We were approved and we went from there. We only talked to the reps a few times and they were very polite and nice. The process took a little while because we had to wait on our son to get their down payment for the trailers. The rate is a little high. But we were told it would be on a second mortgage. Overall, Vanderbilt was nice. They were polite and answered any questions and problems we had.

I contacted Vanderbilt about deferring a payment this month. I have been with Vanderbilt for almost 9 years. I let the phone rep know that I had recently diagnosed with an illness and was having problems with Christmas this year due to medical bills. Her response was “Christmas is not a hardship, you need to better budget for that.” I make my payment every single month on time with this company and the one and only month that I ever needed some understanding on MY loan, I was made to feel like total crap by this woman. I get that they deal with customers who probably try to pull this crap every other month but me and my husband both work hard every single day. She obviously is use to treating each person that calls in like they are total crap.

Spoke with Ralph about our mortgage being behind, he spoke with his supervisor Emma who was able to help us get fully back on track. It was very far the best customer service I’ve reviewed in 3 years having the home. If I could speak to Ralph when I have any more issues it would be a pleasure. He was absolutely genuine, dedicated to helping, very informative, and most of all Polite! Thank you.

I don’t have to work. I get my money from veteran's affairs and just because I don’t have enough to work. Have much work history. I have the money and credit but since I don’t have 6 month of work history they would not give me a loan. So if you're retired like me don’t have to work if you want a home loan!! I’d definitely don’t try to get a loan here! Because that only thing they care about!

Today was by far the best experience I've had with Vanderbilt mortgage, my husband recently passed away, Emily and Erica were great at helping figure the best route for me. I'm always very nervous about calling but the ladies today were amazing.

The representative Jessica was very rude and ignorant on the phone about me making payment arrangements on my account....I was very upset because without loyal customer like me since 2013 she would not have a job..... Where is the respect for the customers....I have had several rude representive in the past also so Vanderbilt need to give their loan representative more training on how to communicate with their customers on the phone because the customers are the reason why they get a paycheck...It was just so unprofessional...