5,250 total
Claim my payment was not made when the money was never taken from my account. It is always reversed but not from my bank. It takes 14 days to post then they claim my bank denied the payment even though my bank says it was never taken out. The only way to make a payment is to speak to someone who hardly speaks English. Would not recommend
Date of experience: April 27, 2024
DEBBIE is an angel. She walked me through how to get Verve paid off, back in good standing, so when I'm back on my feet I can reapply. She listened, understood my predicament that's caused this unfortunate loan I'm in causing all my payments trouble, she assisted moving my due date which will allow me to get this balance to 0.00 asap. So thank you for understanding, helpful, knowledgeable staff! Thanks Debbie&Verve!
Date of experience: March 21, 2024
Reply from Verve Mastercard®
What a great compliment for Debbie! We will recognize her for her efforts in taking care of you. Thanks!
Danlyn Chapman provided excellent customer service. She was polite, courteous, efficient, and improved my understanding of my account where others had failed. Danlyn is a great asset to your company. Peace!
Warm Regards,
Natasha A. Emanuel
Date of experience: March 27, 2024
Reply from Verve Mastercard®
What a great compliment for Danlyn! We will recognize her for her efforts in taking care of you. Thanks!
Representative was very knowledgeable, helpful and prompt. Answered all my questions and didn't leave me guessing. Top notch support A++++++++
Date of experience: April 04, 2024
Reply from Verve Mastercard®
Thank you so much for the kind words! I’m glad we were able to get your issue resolved. We will give a shout out to the employee who assisted you.
i spoke 2 separate times to representatives that were overseas. They did not document the arrangement that I made. I continue to get more emails and more phone calls today Tuesday, April 9 I received a call and answered and spoke with a lovely gentleman who spent much time with me and helped me get everything straightened out, and I made the past due payment with him immediately I was under the understanding that my account was set up to be an automatic withdrawal, but I was mistaken.
Date of experience: April 09, 2024
Reply from Verve Mastercard®
We are so sorry for the frustration you experienced. This is not the standard we hold ourselves to when it comes to the quality of our customer service. We're so glad to hear that we were able to get your issue resolved. We will give a shout out to the employee who assisted you.
The workers you have make you feel like family. James H helped me greatfully
Date of experience: April 17, 2024
Reply from Verve Mastercard®
Thank you! We are so glad that you had a great experience with James.
I had my personal checking account hacked TWICE IN UNDER 40 days by low life trashy scum. This put me two months behind. When I called Verve to settle up I began by telling the RUDE AND DISMISSIVE too young for the job woman I had POLICE REPORT numbers to give them, she declined to take down the information for my file. I asked for a manager and she refused to send and route my call thru to the appropriate supervisor. Trash Customer Service.
Date of experience: March 20, 2024
Reply from Verve Mastercard®
We sincerely regret the frustration you experienced. This is not the experience we want for our customers. We value the feedback you provided and appreciate the opportunity to reach out to you personally to discuss a solution to your concerns.
As I totally missed getting my February payment on time. I called and spoke with a young man who I could actually understand and whom has a very visual but professional phone manners. Very helpful he was!
Date of experience: February 29, 2024
Reply from Verve Mastercard®
Thank you so much for the kind words! I’m glad we were able to get your issue resolved. We will give a shout out to the employee who assisted you.
Representative Jenny took care of the reason I called. She was very professional and made sure she satisfied my reason for calling.
Date of experience: April 04, 2024
Reply from Verve Mastercard®
Thank you! We are so glad that you had a great experience with Jenny.
The first person I talked with was very hard to understand and my problem didn't get resolved. I called back later and the person I talked to the second time was very easy to understand and very knowledgeable and my problem was resolved quickly and professionally!
Date of experience: March 16, 2024
Reply from Verve Mastercard®
Thank you! It was our pleasure.
The customer service representative was nice and helpful. Thanks to her we’ve come to a mutual agreement on how I can pay off on the account. Thank you very much. I’m sorry I don’t know what your name is.
Date of experience: March 14, 2024
Reply from Verve Mastercard®
Thank you so much for the kind words! I’m glad we were able to get your issue resolved. We will give a shout out to Crystal, the employee who assisted you!
the customer service rep was very patient and very thorough he listened and wasn't in a rush to end the call.
if he is not a lead or manager then he needs to be and he also needs a raise
Date of experience: March 11, 2024
Reply from Verve Mastercard®
Thank you so much for the kind words! I’m glad we were able to get your issue resolved. We will give a shout out to the employee who assisted you.
Happy Holidays!
Being a US military retired veteran and working in Germany the attentive assistance and service has been greatly appreciated.
I look forward to being a VERVE customer. And I will spread the word among my peers about VERVE cc and services.
Thanks again
Jerry A Chaparro Sr
US Army Ret.
Mannheim Germany
Date of experience: November 29, 2023
I forgot to make my monthly payment. The agent I spoke with was very professional, courteous, helpful and informative. She helped me to make my payment and reminded me of helpful services that the company offers.
Date of experience: February 28, 2024
Reply from Verve Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
I was able to reach customer service with less than a 10 second hold, compared to other times of the day...my concerns were addressed in less than 15 minutes in two different departments by two knowledgeable and understanding representatives....Thank you!
Date of experience: February 23, 2024
Reply from Verve Mastercard®
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.
Hi,
I’ve been a customer since Jan or Feb. Today I called in for help. The customer service rep was superb. He was patient and spoke at an ideal pace like we were familiar with one another. This makes me feel like family. I explained my circumstances and he was compassionate and he said “I’m sorry,” more than once (so sweet). It’s a unique experience when you can call and not feel like a burden or misunderstood. Thank you Verve for being a breath of fresh air and peacefulness. I’m a happy customer.
Date of experience: December 04, 2023
COSTUMER SERVICE REP WAS VERY PLEASANT AND ABLE TO FIND THE PROBLEM AND MAKE THE NECESSARY CORRECTION TO FIX THE ISSUE. A JOB WELL DONE. THANKS!!!😎😎😎
Date of experience: March 07, 2024
Reply from Verve Mastercard®
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
Other credit card companies can definitely take a lesson from Verve. Their customer service team handled my fraud alert with caring, respect and professionalism. They were thorough, but without making me feel like a criminal. And, they explained how and why it happened, and how to avoid it from happening in the future. Now, that's what I call excellent customer service!!!
Date of experience: November 20, 2023
Mr Miguel was very tentative and helpful. He addressed and accessed my account he then saw to escalate my situation to the person who could ensure what was needed and would handle it appropriately. Thank you all for supporting me.
Date of experience: November 27, 2023
Customer service agent was amazing, helpful and knowledgeable.
Thank you for having great staff like her. She didn't chastise me or make me feel horrible about my payment being a couple days late.
Date of experience: October 26, 2023
Reply from Verve Mastercard®
Thank you! We are so glad that you had a great experience with Jenette.
