VCNB Can Make Your Life Easier

Posted on December 17, 2021 by vcnbfamily

Christmas is here and, if you’re like many of us, it just feels like there aren’t enough hours in the day. We can’t help with your child’s homework, your gift giving stress or your crazy work schedule but we can help with your bills and banking needs. In fact, there are a few ways we can make your life easier.

Balance Check –It’s important to always know how much money you have. Did your paycheck get direct deposited on time? Did the phone company cash your check? Check your balance instantly with our Online Banking and Mobile App. It’s safe and quick to sign in with your password or with your fingerprint on a mobile device.

Paying Bills – Use Online Bill Pay to pay your bills, set up payment reminders and even receive your bills electronically. You can log in to pay bills individually or set them up on autopay to insure they are paid on time, every time. Want to learn more? Log in to your Online Banking and click the Bill Pay tab.

Zelle® – Send money to people you trust using Zelle. It’s available in your Online Banking and Mobile App and you can send and receive money to individuals using just their mobile phone number or email address. That means you can pay the babysitter or even send a last minute cash gift to someone. If your coworkers agree to split the cost of a gift for the boss, you can send them all a request for payment. It’s a free, fast and safe way to avoid the ATM.

Gift Cards – If you need a quick gift, VCNB is waiving fees for gift cards now through December 31, 2021. Stock up for the holidays at any of our sixteen local branches!

Credit Cards – Have a VCNB Visa® Favor Platinum card? Pay your bill and check your balance online. It’s quick and easy to log in and maintain your account!

Earn Rewards – If you are spending with your VCNB Visa® Platinum card or with a VCNB Rewards Checking debit card, you can sign up to earn UChoose® Rewards points for your regular purchases. Register your cards with UChoose to earn one point for every $3 spent with your Rewards Checking debit card and one point for every $1 spent with your Visa Platinum credit card. Those points can be redeemed for travel, merchandise, gift cards and more! Rewards Checking customers can even earn cash back. While you’re spending for others, be sure to reward yourself!

ATM Deposits – Sometimes you need to make a deposit but simply can’t make it to the bank during our hours. VCNB ATMs use the latest in technology to deposit checks and cash. Need cash back from that check you deposited? No worries! Just follow the instructions on the screen to receive immediate credit for up to $500 per day. The remainder of the balance will be processed and credit will be given next business day if deposited before 2 p.m. and on the second business day if deposited after 2 p.m.

Go Mobile – Downloading VCNB Mobile is like carrying a bank branch in your pocket. Deposit a check, transfer funds, open accounts and more using our mobile app any time of the day or night.

Life can be hard and, while we love the holidays, they can make life more complicated. Take the complications and the stress out of managing your banking with help from VCNB! Have questions? Our Customer Service Team and the staff at all of our branches are here to help!

VCNB Cards Work With Your Digital Wallet

Posted on November 8, 2021 by vcnbfamily

If you carry a smartphone, you likely have access to a digital wallet, an app provided by your smartphone maker. The concept is simple and it’s designed to make payments safe and easy for you. If you are a VCNB customer, we partner with Apple Pay®, Google Pay® and Samsung Pay® for your convenience.

Here’s how it works:

Sign into the wallet app on your phone and follow the instructions to start adding cards. Each company offers slightly different services and perks but the basic concept is the same. You can load your qualifying credit, debit, gift and membership cards to your wallet app. When it’s time to check out, look for the logo that corresponds to your app to tap and pay at the register or to safely pay online as well.

Each transaction is covered by the fraud protection provided by the bank that issues your card. In other words, your purchases made with a VCNB debit or credit card in your digital wallet are covered by our first-in-class fraud protection just the same as if you swiped your card or typed in your number online. However, by using your digital wallet there’s an added layer of protection provided by your phone such as your password, fingerprint or iris scan.

Each provider offers different perks. For example, Samsung Pay allows you to store your Covid vaccine record to keep it safe and accessible. Apple Pay can be used with an iPhone or Apple Watch while Google Pay touts ways to link accounts and track spending patterns.

Want more information? Find the app on your phone or you can click the name of each provider to visit their site.

Apple Pay

Samsung Pay

Google Pay

Want to learn more about other mobile products at VCNB? Read more here!

Practice Awareness To Boost Your Financial Health

Posted on September 22, 2021 by vcnbfamily

Having a budget and regularly reviewing your financial commitments is a great place to start down the road toward better financial standing.

Being engaged and aware of what is happening in your financial life is the most effective way to improve your personal finances. We have some tips to help you be more mindful of your finances and how your VCNB account tools can help!

First: Know Your Income and Commitments

It is imperative to know how much money comes in every month and where it’s going. The best way to do this is to gather up pay stubs and other income documents. Start by adding up your income. Then make a list of all your expenses and add them up to see how much you have going out every month to create a basic budget. Read our Budgeting 101 article to get started!

Next Step: Get the Right Tools

VCNB offers account holders some user-friendly tools that will make life easier. From checking your balance and paying bills online to turning off your debit card in our mobile app, there are a number of tools for keeping tabs on your finances. Many customers especially love Account Alerts which allow them to receive a text or email for things like when a loan payment is due or each time their debit card has been used. You can even set an alert for when your account drops below a certain balance. Click here to learn more about how the leading technology offered at VCNB can help your financial life!

You’ll also want to review your credit report for accuracy. Download your credit report for free at www.annualcreditreport.com. This document will help you spot errors in your credit history which could impact your credit rating as well as your ability to borrow money, rent a home, qualify for auto insurance or even get a job.

As you’re creating your budget, be sure to put in place some maintenance routines. Have a special place for bills that need attention, automate what you can, and designate a time to pay bills and check balances. While you’re at it, be sure to file or scan any paperwork you need to keep.

What’s next:

These are some basic first steps that everyone should take on the path to financial awareness. Here are a few more.

Start by looking for ways to cut costs. Be sure to apply that savings to paying off debt or to plan for big expenses. Click here for 31 ways you can save money now.

If you know that you spend six hundred dollars on Christmas every year, don’t wait until the holidays and rack up credit card debt. Instead, open a VCNB Christmas Club account to have automatic transfers made from your account into a Christmas Club every two weeks.

Get into the mindset that you will think before you buy and curb those impulse purchases to save strain on your budget. Start thinking about what you want your life to look like and how money can help you strive toward those goals.

Most of all, be mindful and start thinking about how you can put your personal finances to work for you.

VCNB Introduces Zelle In Its Mobile App

Posted on July 12, 2021 by vcnbfamily

Zelle® Makes it Fast, Safe and Easy to Send Money Digitally to Those you Know and Trust With a Bank Account in the U.S.

Vinton County National Bank today announced that Zelle® is now live in its mobile app, VCNB Mobile and through online banking.

VCNB Executive Vice President of Marketing Audra Johnson said the bank is pleased to offer this modern, free and safe way for customers to send money to someone else. “We’re excited to provide Zelle to our customers. It is a fast and easy way to send money to someone, receive money or even split a bill. Best of all, it’s secure. Person to person payments have become the norm in our society and Zelle outperforms all other platforms. We are confident our customers will love it!”

The Zelle Network® includes financial institutions of all sizes. For more than 140 million consumers, Zelle® is already available from the convenience of their mobile banking app, making digital payments a fast, safe and easy alternative to cash and checks. Money sent with Zelle® goes directly from one bank account in the U.S. to another, using only a recipient’s email address or U.S. mobile number. Funds are typically available within minutes when both parties are already enrolled with Zelle®.

Consumers who are not enrolled and receive a payment notification or a request for payment can enroll through their financial institution or by downloading the Zelle® app if their financial institution does not participate. Consumers should only use Zelle® to send and receive money with friends, family and people they know and trust.

Zelle is free to use within VCNB Mobile and VCNB Online Banking.

About Zelle®

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle® makes it fast, safe and easy for money to move. The Zelle Network® connects financial institutions of all sizes, enabling consumers and businesses to send fast digital payments to people they know and trust with a bank account in the U.S. Funds are available directly in consumer bank accounts generally within minutes when the recipient is already enrolled with Zelle®. To learn more about Zelle® and its participating financial institutions, visit https://www.zellepay.com.

Bank Outside The Branch

Posted on December 3, 2020 by vcnbfamily

VCNB was encouraging customers to bank outside the branch long before the pandemic caused people to seek safer ways to handle errands.

We know your time is valuable and we know you can’t always bank during regular business hours. We also want you to do businesses with us in a way that’s convenient and safe. For many, that means using technology on their phone or computer to bank wherever they may be. For some, that means popping by the drive-thru or an ATM to make a deposit or get cash.

Here’s a refresher course on options we offer for banking outside the branch.

Direct Deposit – Payroll, social security and unemployment checks can all be received by direct deposit. Instead of driving to the bank, direct deposit users simply wait for their money to appear in their account on the day they are owed.

VCNB Mobile – You may not realize it but you have the power of a bank lobby in your pocket. Download VCNB Mobile from the app store on your mobile device and do much of your banking from wherever you are. Just log in to your account to transfer funds, pay bills, check balances, and open new accounts. You can also deposit a check using Mobile Deposit. With Mobile Deposit, use the camera on your mobile device to send a photograph of the front and back of your endorsed check. If the check is endorsed properly and the deposit is made correctly, you will receive immediate credit for up to $1,000 per day.

Website – Much like the mobile app, use the website to open accounts, apply for a loan, check balances, pay bills, view statements, set account alerts and more!

ATM – Most VCNB branch ATMs have been upgraded to accept image deposits. The last upgrade is expected to be completed at our East Main Street Lancaster location by December 12. Receive immediate credit for up to $500 in cash and check deposits per day at the ATM. The remainder of the balance will be processed and credit will be given the next business day if deposited before 2 p.m. and the second business day if deposited after 2 p.m.

MoneyPass® – VCNB customers can access a network of over 32,000 surcharge-free ATMs across the nation. Visit www.MoneyPass.com to find a MoneyPass ATM near you!

Of course, we also have a great Customer Service Team waiting to help you via phone and the staff at your local branch will be happy to see you in-person by appointment, to help you via the drive-thru or to chat on the phone or via email!

What’s your favorite way to bank outside the branch? Leave us a note in the comments!

Take Control Of Your Bills With Online Bill Pay

Posted on May 6, 2020 by vcnbfamily

If you’re trying to bank and manage your money from home, one key tool provided by VCNB is Online Bill Pay. There are many advantages to using this service now and during regular times too.

With Online Bill Pay, customers can maintain control over their payment activity without the expense of sending paper checks or the uncertainty over when the check will arrive. In fact, you can specify the exact date you want the bill paid and are able to set up payments to businesses of any size. Whether it’s the dentist down the street, the local electric company, or a Fortune 500 business, we’ve got you covered with Online Bill Pay.

Here are a few things you need to know:

Recurring payments can be set up on autopay. You choose the day you want the bill paid and we take care of the rest.
You can also pay bills on demand.
Easily sign up for e-bills from businesses that offer this service. This allows you to keep all your bills and payment activity stored in one place.
Your bill history is searchable so it’s easy to find past activity.
Setting up reminders helps you know when a payment is due.
You can even send money to a friend using just their email address. Do they owe you money? Send them a reminder! You can even split a bill with a roommate or someone else!

Access Online Bill Pay through your Online Banking at VCNBfamily.com and on VCNB Mobile, our mobile app. There is a quick three step process to get started and this service is free to customers as long as you use it once every month. Inactivity will result in a $3 monthly fee. Visit our Learning Center to view a tutorial on this service as well as videos about many other VCNB products. Click here to read more about banking outside the branch!

We Are Here For You

Posted on April 20, 2020 by vcnbfamily

These are challenging times for Americans. Whether you’re an essential employee, working from home, or not working at all, everyone has dilemmas ahead. Some of you are homeschooling your kids for the first time and need ways to keep them busy. Some of you are quarantined alone and need ways to keep up morale. Many of you are essential, working overtime, and fearful of what will happen if you get sick.

Some of you are struggling financially and in other ways.

We want you to know that we will be here for you no matter what the future holds. The wonderful thing about being a community bank is that we are able to quickly change with the times and adapt to the needs of our customers.

VCNB President Mark Erslan praised bank employees for how well they have adjusted in changing times. “I’m amazed at how quickly our employees have been able to adapt to this fluid situation. We’ve had a mix of employees working from home and in our limited access lobbies doing what we can for our customers. Whether we’re discussing options for payment relief or how to bank remotely or helping a customer refinance a mortgage without physically coming in the bank, our employees are working hard to adapt and do what they must to get the job done,” Erslan said. “We’ve been handling routine requests in new ways and our volume has been significant. Our customers have been very understanding and patient with us as well.”

Our lobbies are available by appointment only and transactions are handled through the drive-thru, except in Jackson where they are practicing social distancing in the absence of a drive-thru. Some of our branches have made some small changes to their business hours as well. We are encouraging customers to take advantage of all the tools that allow them to bank and communicate with us from home. That’s for your safety and ours as we do our part to flatten the curve in our state.

With that in mind, we have been working to educate customers on the various ways they can safely do their bank business. For example, we recently wrote about the ins and outs of banking outside the branch and about how the ATM can be used for more than accessing cash and account balances.

We have been interviewing our branch managers for a blog series called “Meet Your Banker.” It’s been fun telling their unique stories. It’s also been heartwarming to hear very similar messages from them all about how they love getting to know their customers and helping people.

As community bankers, we love people and we are committed to being here for you – not just when times are easy – but all the time.

That’s why we’re offering relief options for both personal and business customers. If you are experiencing financial difficulty related to COVID-19, please don’t hesitate to ask for help. Simply call our Customer Service Team at 1.800.542.5004. They will be happy to connect you with the right person who can explain your options and help you best.

We look forward to the day things go back to normal and we are able to greet you in our lobbies. Meanwhile, we encourage you to stay safe wherever you are and know that VCNB is still here for you.

As always, thank you for your patience and for allowing us to be your community bank through this challenging time. Follow us on Facebook and subscribe to this blog to keep up to date with all the ways we are here for you and proud to be your community bank.

Select VCNB Branches Adjust Hours

Posted on April 9, 2020 by vcnbfamily

Some of our branches are temporarily adjusting their hours to maintain safe environments for our employees. While we regret inconveniences caused to our customers, these changes are necessary. See the list below to learn if your local branch has been effected.

Please remember that most of our branch lobbies are offering services through the drive-thru only at this time. We encourage customers to use contactless means of doing business such as Online and Mobile Banking. Deposits can be made via Express Drop and at most VCNB branch ATMs which we are disinfecting regularly. Our Customer Service team is ready for your calls at 1.800.542.5004 and our branch staff will be happy to serve you via the phone and drive-thru. If you require services that cannot be completed outside the branch lobby, please call your local branch to discuss your options.

Commercial Point
Monday – Thursday 8:30 a.m. to 5 p.m.
Friday 8:30 a.m. to 6 p.m.
Saturday Closed

Grove City
Monday – Thursday 9 a.m. to 5 p.m.
Friday 9 a.m. to 5 pm.
Saturday 8 a.m. to noon

Jackson
This branch continues to practice social distancing as it has no drive-thru at this time.
Monday – Thursday 8:30 a.m to 5 p.m.
Friday 8:30 a.m. to 6 p.m.
Closed for lunch from 1 p.m. to 2 p.m. Monday through Friday
Saturday 8:30 to noon

Richmond Dale
Monday – Thursday 8:30 a.m. to 5 p.m.
Friday 8:30 to 6 p.m.
Saturday Closed

Wilkesville
Monday – Tuesday 8:30 a.m. to 5 p.m.
Wednesday – Closed
Please note that items place in the Express Drop after 4 p.m. on Tuesday will not be processed until Thursday
Thursday – Friday 8:30 a.m. to 5 p.m.
Saturday 8:30 to noon

COVID-19 Update: Working To Serve You

Posted on March 20, 2020 by vcnbfamily

VCNB_V_CMYK Part of being a community bank is being a good neighbor and steward of the communities where we do business. That’s why we have taken steps to protect our employees, customers and neighbors against the spread of COVID-19.

On Thursday, we made the very difficult decision to close lobbies and to direct all customers to our drive-thru. Our customers who require in-lobby assistance can complete their business simply by calling to discuss options or to make an appointment. Call your local branch or our Customer Service Team at 1.800.542.5004.

Much of your business can be completed online or with VCNB Mobile. You can access accounts, transfer funds, open accounts, and apply for a loan online. You can even deposit a check using the mobile app and skip the post office using Online Bill Pay.

Our Customer Service Team is also waiting for your calls at 1.800.542.5004 and prepared to chat online, a service available from the homepage of our website.

We often say that we have seen it all in our 153 year history. However, none of us can recall a time that we’ve limited lobby access to customers at our branches for a pandemic. Despite the uncertainty you may be feeling, we can assure you that your money is safe in the bank and that we’ll be here for you whenever you need us.

Relief Options
We understand that many of our customers will face financial uncertainty due to the events surrounding this pandemic. VCNB will offer some relief options and will be happy to discuss with you all your individual needs and concerns. If you are experiencing hardship caused by COVID-19, please call our Customer Service Team at 1.800.542.5004. They can direct you to the right person to discuss relief options available regarding your particular situation.

Banking Options
Online Banking – Many of our customers already choose to bank online with us every day. With Online Banking, you can open accounts, apply for loans, transfer funds, pay bills, and do much more. If you haven’t used it before, click here to view a tutorial and to register for Online Banking today.

VCNB Mobile – Carry the bank with you in your pocket! Download this mobile app from the app store on your mobile device. Here you can pay bills, transfer funds, check balances, open an account and even deposit a check using your camera’s device.

Mobile Deposit – Customers who use VCNB Mobile can deposit a check from anywhere in the world by using the camera on their mobile device. Want instructions? Click here! It’s a free service!

Telebanc – Our Telebanc telephone service is also available to you 24 hours a day, 7 days a week. Simply call 1-800-317-5990 and you’ll have access to all of your accounts at your fingertips.

By Appointment – We have closed lobby doors to slow spread of the virus. However, you can still access in-lobby services if you require them. Simply call your local branch or our Customer Service Team at 1.800.542.5004 to discuss your options. You will still receive the same great service you have come to expect from your neighborhood VCNB branch. We just have to be smart about how we serve you until this threat has passed.

Scams
Sadly, times of crisis and hardship often bring out the worst in people. Be aware of potential scams. If something sounds too good to be true, it probably is and always question the motives of someone trying to gain access to your home or who is asking for money.

We know these are uncertain times but please understand we are still open and here for you. Our core values guide us as we attempt to always do the right thing, to honor the relationships we have with our customers, and to be forward thinking in how we offer you the best service possible.

We will continue to monitor the advice given by Ohio Governor Mike DeWine, the Ohio Department of Health as well as the CDC. Please continue to look here for the latest news on our bank and how we are working to serve you through the challenges to come.

A Message From Our President On COVID-19

Posted on March 12, 2020 by vcnbfamily

At VCNB, our customers are like family. Like you, we’ve been following the news and focusing on ways to keep our employees and customers healthy and safe. We are encouraging our employees to monitor their own health and to practice good hygiene to prevent the spread of germs. We are also taking steps to clean our common areas and restrooms more frequently to keep the bank as safe as possible for everyone.

Mark sitting on desk Our customers are always welcome in our branches. However, we do want to remind customers that many banking activities can be handled online or with VCNB Mobile. You can access accounts, transfer funds, open accounts and apply for a loan online. You can even deposit a check using the mobile app and skip the post office using Online Bill Pay.

Our Customer Service Team is ready for your calls at 1.800.542.5004 and prepared to chat online from the homepage of our website.

Here at VCNB we are guided by our values to serve our communities, to build relationships with our customers and to be forward thinking in how we provide our customers with the best service possible. We will continue to monitor the advice given by the Ohio Governor and Department of Health as well as the CDC. Visit the CDC website for the latest news and recommendations.

Thank you for being a loyal customer,
Mark Erslan

VCNB President

VCNB Family

Our Family Serving Your Family Since 1867

Tag Archives: Mobile Banking