We aren't your average, everyday financial services company. We're Volkswagen Credit. We’ve been providing quality financial products and expert customer support to the Volkswagen family for over thirty years. That means we care about what we finance and, more importantly, who we serve.
Volkswagen Credit Reviews
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57%
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4%
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3%
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7%
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29%
3.5
107 reviews
107 reviews
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Volkswagen Credit
hierarcha @hierarcha
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1 Star Rating
It is impossible to copy and paste to log on to the website. I have complained twice since January and nothing has changed. They do okay servicing a loan but make it very hard to check loan balances and payments online. I will not use VW Credit again if they do not make it easier to log in. For those of you who think this is trivial, I use a complex and long password that I will never remember for security's sake.
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Volkswagen Credit
juan @juanv1216
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5 Star Rating
Verified Customer
Had great service and pleasure to get the loan and get in the vehicle I liked and ever since I’ve appreciate that they were able to work with me
I am going through a divorce, which is difficult enough. Unfortunately, my vehicle has my husband's name listed first on the contract. My name IS on the contract, it is not ONLY in my husband's name, his is just listed first. I asked for my name to be added - not for his to be removed, just mine added - to the bill/invoice so that the post office will stop forwarding the bills to my husband at his new address, but apparently that's impossible for them to do. I do find it funny that they had ZERO issue taking MY money from MY account that doesn't have my husband listed, but they couldn't print my name on the bill simply because his name was listed first.
The manager that I spoke to, Grant, even had to audacity to tell me before I hung up that I can call back any time and they be happy to take care of me - even though they did nothing to take care of my or my issue. I will never be doing business with this company again if that is how they treat their customers.
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Volkswagen Credit
Christopher Kyle @ckyle91
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1 Star Rating
The process of getting our title to the state of PA to get it registered has been terrible. They did nothing with the request for a month and when we asked them about it they told us it was never received. We called a week later and spoke with someone else and they said they saw the request come in 9 times. They put a “rush” on the request and now it’s been over a 2 month process and we still don’t have the title. We call weekly and they give us the same excuse of it still being processed. It would have been better to trade the car in and get a new make of a vehicle. I will never buy another Volkswagen again and I will tell everyone I know not to either.
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Volkswagen Credit
mytruth8282 @mytruth8282
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5 Star Rating
Verified Customer
This is my 3rd loan with VW Credit and I love their customer service, easy and affordable repayment methods, and my interest rate is always low! Highly recommend them!
Horrible Company!!!! My husband passed away and we are trying to pay off the loan. They REFUSED to provide payoff to the lender which prevented loan from being approved, however monthly continued to call and send letters to threaten to repossess the car. Continued charging late fees AFTER getting the death certificate!!!
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Volkswagen Credit
Janeen @thecatsdoggybag
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5 Star Rating
Verified Customer
I have been happy with VW loan. I have not had any problems. I pay my payment and have no issues. My car has been great. I bring it for maintenance.
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